Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,439 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery time but the gift card was not included in the package which meant that my friend did not know who sent it.”

Helpful Report

(Belrose) - Posted 1 week ago

“Unfortunately one of the bottles of beer was broken....but this could have happened during delivery”

Helpful Report

(Belrose) - Posted 1 week ago

“..........”

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(Belrose) - Posted 1 month ago

“Hi I think you sent the basket twice. I sent a message a couple of weeks agobyo alert you I received a second delivery advice three weeks after the original delivery. I never received a reply Kind Regards Glenn Bartel”

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(Belrose) - Posted 1 month ago

“The basket was good, however, as I wanted to send it to my son for his birthday the following week, I was very dissapointed to find that if I wanted to plan ahead and set the delivery for a future date, I would be charged more for this. Given what I was spending on the basket, I found this to be a ridiculous charge.”

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(Belrose) - Posted 2 months ago

“The Barvarian Brie was like rubber, the green olives hard and chewy, the pink ones mushy(2 packets of olives) - I found nothing gourmet about the box I was given.”

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Posted 5 months ago

“Unfortunately your website doesnt allow for collection of phone no. for person receiving the delivery. This meant the delivery was several days late as the parcel was taken to local post office for the giftee to collect”

Helpful Report

(Belrose) - Posted 5 months ago

Hi there, We are sorry for the confusion. At checkout, you can include the recipient's phone number after filling out their first and last name. This is an optional step, as some senders would like to keep the hampers a surprise. If you would like support filling in these details on your next order, feel free to call our friendly customer service team on 1300 354 393. Many thanks, Gourmet Basket Team

Posted 5 months ago

“Price changes from advertised price to a big price hike, with no other items added. Also if ordering two items it will only let you add one gift card. Two items two presents different people. So had to order one item and add the gift card. No the next item shows a big hike in price. Why ?”

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Posted 8 months ago

“The basket was great except you forgot to include my mothers day card so the gift was delivered without the card which was disapointing.”

Helpful Report

(Belrose) - Posted 1 year ago

Thank you for your generous review! We’re glad the gift brought joy. We apologise for the missing card and will make sure to take greater care in packing those details next time. Many Thanks, GB Team

Posted 1 year ago

“Pretty sure I indicated the delivery address but was surprised the package came to my address instead.”

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(Belrose) - Posted 1 year ago

Hi Benjamin, Thank you for your feedback, and we're so sorry for the mix-up with your delivery. We understand how confusing and frustrating it must have been to receive the gift yourself when it was intended for someone else. We always aim to follow the delivery details provided during checkout, so we're sorry this didn’t go as expected. Many Thanks, GB Team

Posted 1 year ago

“The basket was great but I paid extra for delivery on Valentine's Day as per website... only to have the hamper arrive on a different day.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Nass, Thank you for your review. We're so glad to hear you loved the basket, but we're sorry it didn’t arrive on Valentine’s Day as expected. While we aim to meet preferred delivery dates, unforeseen delays within the courier network can sometimes occur. As noted in our policy, delivery dates are preferred rather than guaranteed, and we understand how disappointing this can be. We truly appreciate your support and feedback. If there’s anything we can assist you with, please let us know. Many Thanks, GB Team

Posted 1 year ago

“Order #GB348895 - message card missing.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Mrs Higgins, Thank you for taking the time to share your feedback. We sincerely apologise for the missing message card in your order. We understand how important it is for your gift, and we regret this oversight. If there’s anything we can do to make it right, please let us know. Warm regards, GB Team

Posted 1 year ago

“according to the gift recipient, the basket itself was great, most of the contents were lovely. But is was not shipped in any kind of insulated container with a cold pack. so the cheese was iffy looking, and the chocolates were melted beyond recognition.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Katherine, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the cheese and chocolates. We understand the disappointment this may have caused. All of our fresh cheeses are shipped in insulated bags with cold packs, while long-life products such as our prestige brie and chocolates are not. Unfortunately, external conditions such as weather can sometimes contribute to this issue. We deeply regret any inconvenience this may have caused and appreciate your understanding. Many Thanks, GB Team

Posted 1 year ago

“Disappointed Package was damaged”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Janette, We’re sorry to hear your package arrived damaged. This is not the experience we aim to provide. Please reach out to our customer service team so we can resolve this for you promptly. Many Thanks, GB Team

Posted 1 year ago

“The hamper presentation and items contained are fabulous. The method of delivery, however, leaves a lot to be desired. Delivering chocolate on a 40 degree day by Australia Post guarantees the entire contents of the hamper will be very hot and melted. Not great when the hamper is delivered to gift to a loved one in person.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for your kind words about the hamper’s presentation and contents. We’re thrilled to hear you were pleased with those aspects. However, we’re truly sorry to hear about the delivery issues, especially given the warm weather. We understand how important it is for the hamper to arrive in perfect condition, particularly when it’s a gift for a loved one. Your feedback is invaluable, and we’ll review our delivery methods to ensure a better experience in the future. Many Thanks, GB Team

Posted 1 year ago

“A lovely idea but boxes do look a bit bare for the money spent when they are received”

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(Belrose) - Posted 1 year ago

Hello Nicole, Thank you for sharing your thoughts. We’re glad you liked the idea but are sorry to hear the presentation didn’t meet your expectations. We value your feedback and will use it to improve our offerings. Many Thanks, GB Team

Posted 1 year ago

“Basket arrived on time and recipients enjoyed. However, the card was not delivered with the hamper and they were unaware of who sent it.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello Erin, Thank you for letting us know. We’re glad the hamper arrived on time and was enjoyed, but we sincerely apologise for the missing card. We’ll review this to ensure it doesn’t happen again. Many Thanks, GB Team

Posted 1 year ago

“Delivery partner let you down, delivery was left in the foyer - not delivered directly to unit as addressed. Lemons and Limes in a fruit basket wasn't ideal, not something you can consume on either own.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, We are sorry to hear about the disappointment caused by the delivery of this hamper and value your feedback. Unfortunately, our couriers are not given full access to some units/buildings and are instructed to leave at the foyer/reception. Our team sources local produce that is in season for each fruit hamper, this can vary from time to time based on availability. Many Thanks, GB Team

Posted 1 year ago

“Delivery time was far to long. Purchased Friday didn't receive until Thursday.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Peter, I am sorry to hear about your delivery delay. Unfortunately, this is why we like to be transparent with our customers in checkout to note that these are 'preferred' delivery dates and are not guaranteed as some delays within our courier network are unforeseen. Many Thanks, GB Team

Posted 1 year ago

“I received a different bottle of wine than what I had chosen.”

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Posted 3 years ago

Hello, Thank you for letting us know. I’m sorry to hear that the bottle of wine you received wasn’t the one you were expecting — I can understand how disappointing that would be. I am glad that our customer service team were able to look into this for you.

Posted 9 months ago

Gourmet Basket is rated 4.6 based on 7,439 reviews