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Gourmet Basket Reviews

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked ahead of time. It didn’t arrive on requested day. Followed up. They said it would arrive the next day (refunded delivery fee), next day it still didn’t show. Called them again… they apologised, said they’d get back to me. I received an email later that day saying it would arrive the following day. It did.”

Posted 2 years ago

“The basket itself was lovely but let down by late delivery...”

Posted 2 years ago

“oversize priced for sample sized snacks and refreshments. the only good things is delivery was as promised and nice packaging but low value for money overall.”

Posted 2 years ago

“My my loved the gift. I don't know who made the delivery, but you would have got 5 out of 5 if the delivery person had actually knocked on my friend's door instead of just leaving on the doorstep.”

Posted 2 years ago

“Put an order in for a specific day of delivery however it arrived very late the next day and they did not check that someone was home. After receiving an email notification that it had been delivered that next evening, I checked with my gf that the hamper had arrived. She checked the front door and it was there, a day late and driver not checking that someone was home to receive it.”

Posted 2 years ago

Hi There, Thank you for your feedback. We are sorry to hear the hamper arrived one day late, please know the date selected is a preferred delivery date and is not guaranteed. We hope the recipient enjoyed the hamper and all the goodies inside. Thank you, GB Team

Posted 2 years ago

“during your checkout, you asked if there is a preferred delivery date on the birthday gift and i clicked 15th june 2021 on your calendar and even stated clearly if possible to do your best to deliver on 15th june 2021 at your additional customer note too since it was my uncle's actual birthday. i purchased the birthday gift in advanced on 4th june 2021. however, the birthday gift was delivered to recipient (my uncle in WA) on 11th june 2021 based on the tracking email which was kinda disappointing as if you do not comply or are unable to meet the requirements as per your customer's request as stated or informed, then why should you even bother to ask your customer to select a preferred delivery date when it is still available for me to click on your calendar. maybe you should try to look to improve it. thanks.”

Posted 2 years ago

Hi There, Please know we have messaged you directly about your order. Thank you, GB Team

Posted 2 years ago

“Paying $17 for delivery I would have expected it to be delivered the day after it was ordered but it took 2 days to deliver into the city of Brisbane”

Posted 2 years ago

Hi Belinda, Thank you for your feedback. We are so sorry to hear the hamper didn't arrive as per your preferred delivery date. Please know due to the recent lockdown in Melbourne, there has been delivery delays Australia wide. We hope the recipient still loved the hamper! Thank you GB Team

Posted 2 years ago

“I didn't have an option to personalise my voucher. When I phoned the lady didn't know much about the process of vouchers.”

Posted 2 years ago

Hi Leanne. Thank you for your feedback. We are sorry that there is not an option to personalise the gift vouchers, please know we will pass this feedback onto the appropriate team. Thank you, GB Team

Posted 2 years ago

“Too expensive for what is offered”

Posted 2 years ago

Hi There, Thank you for your feedback. Please know most of the products within our hampers are premium Australian products. We are hope you enjoyed your overall experience with us. Thank you, GB Team

Posted 2 years ago

“Products and ideas are good but price is very much top of the range.”

Posted 2 years ago

Hi There, Thank you for your feedback, it means so much to us!! See you soon :) GB Team

Posted 2 years ago

“Disappointed that this was delivered so early. I had opted for the 7th as I could not get a date closer the Mother’s Day, it was delivered on the 4th. Otherwise contents was perfect thanks.”

Posted 3 years ago

Hi Francene, Thank you for your feedback. We are so sorry to hear the hamper arrived earlier than expected, but pleased the recipient enjoyed the goodies within the hamper. Thank you, GB Team

Posted 3 years ago

“Was later then preferred”

Posted 3 years ago

Hi There, Thank you for your feedback. Please know we have messaged you directly regarding your order. Thank you, GB Team

Posted 3 years ago

“Beautiful presentation, lacks value for money”

Posted 3 years ago

Hi Seamone, Thank you for your feedback. We are sorry to hear you were not completely satisfied with the hamper, but we are glad you liked the presentation. Thank you, GB Team

Posted 3 years ago

“Delivery was good but all the chocolates arrived melted”

Posted 3 years ago

Hi Jean, Thank you for your feedback! We are so sorry to hear the chocolate melted, but we are pleased they liked the hamper! We hope to see you soon, GB Team :)

Posted 3 years ago

“Can’t rate as was supposed to be delivered Monday it’s now Thursday and hasn’t been delivered”

Posted 3 years ago

Hi Karen, Please know we have messaged you privately, about you order. Thank you, GB Team

Posted 3 years ago

“Good service but massively over priced.”

Posted 3 years ago

Hi There, Thank you for your feedback, it's important to us. GB Team

Posted 3 years ago

“The delivery was quick, slight glitch with wrong gift being delivered but Gourmet Basket fixed the issue quickly which was good.”

Posted 3 years ago

Hi Joanne, Thank you for your feedback. We are so sorry that you have received the incorrect hamper! Please know we have contacted you directly, regarding your order. Thank you GB Team

Posted 3 years ago

“I ordered the basket on a Thursday; it arrived on Tuesday. Bit disappointing.”

Posted 3 years ago

Hi Nicole, Thank you for your feedback, it means so much to us. We are so sorry to hear you were not 100% satisfied with the delivery service. Unfortunately we are not always able to meet your preferred delivery date, but we do try our best. We hope to see you again, GB Team

Posted 3 years ago

“Disappointed this is the second time my basket has not been delivered on the right day of even close to the right day. I ordered early so plenty of time.”

Posted 3 years ago

Hi Carol, Thank you for your feedback, it means so much to us. We are so sorry to hear you were not 100% satisfied with the delivery service. Unfortunately we are not always able to meet the preferred delivery date, but we do try out best. We hope to see you again, GB Team

Posted 3 years ago

“The service and the website before the delivery was poor but the product was reasonable well the parts that arrived. Couldn’t have the order I originally was able to put through due to weight restrictions so shouldn’t have been able to order if it couldn’t go through. I mean really do 2 baskets is the delivery guy on bicycle this day and age very disappointing.”

Posted 3 years ago

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Gourmet Basket is rated 4.6 based on 6,687 reviews