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Gourmet Basket Reviews

4.6 Rating 7,199 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,279
 Metrics Info
4.6
Based on 7,199 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Vikki Barr
Verified Buyer
“Lovely hamper”
Helpful Report
(Belrose) - Posted 1 day ago
Jason Tran
Verified Buyer
“Would be a 5 star however basing this 4 star review on my latest experience. The messaging for the card came incorrect as I should have had custom template saved but all good. Hopefully this can be avoided moving forward. I have still received 5 star service prior from GB and will continue using your service. Margaux from your team is incredible and very prompt with her replies and service. The branded box and ribbon is great along with the presentation of items inside. Well Done.”
Helpful Report
(Belrose) - Posted 3 days ago
Trevor Batchelder
Verified Buyer
“The birthday gift was much appreciated but despite sufficient notice, was not delivered on the date requested.”
Helpful Report
(Belrose) - Posted 1 month ago
We appreciate your feedback so much! It’s lovely to hear you were happy with the hamper’s contents. We’re truly sorry the delivery arrived later than expected — we’ll work with our courier partners to avoid this in future. Many Thanks, GB Team
Posted 1 month ago
Anonymous
Verified Buyer
“What great products available! An amazing basked was able to be created and was much appreciated by the recipient. The ordering process was a little tricky when one too many products were added to the basket it wouldn't let them be removed easily resulting in the order having to start from scratch again.”
Helpful Report
(Belrose) - Posted 1 month ago
Thank you so much for your review! We appreciate your feedback, and it will be addressed accordingly. Thank you for your support and hope to be of assistance to you again soon!! Many Thanks, GB Team
Posted 1 month ago
Sandra Foley
Verified Buyer
“Easy gifting , easy payment and fast delivery. Online shopping ✔️”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Sandra, Thank you so much for your review!! It means so much to us that you’re pleased with our service. We can’t wait to work with you again! Many Thanks, GB Team
Posted 4 weeks ago
Chris Diplock
Verified Buyer
“Was received with a lot of joy. Great products and sent with care and looked “plush” according to the recipient. Great for special people in your life whenever you feel like sending love!”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Chris, Your feedback made our day — thank you! We appreciate your trust and look forward to continuing to provide you with great service! Many Thanks, GB Team
Posted 4 weeks ago
Anonymous
Verified Buyer
“The basket was great. The delivery was rapid. No complaints there. When I was looking specifically for a basket, it was for someone who had been ill in hospital. I was looking for something similar to what I eventually got, but without the cup and a better variety of teas! By the time you are older, you usually have a favorite cup, so that was superfluous to need. But I could find that nowhere! This is just a suggestion if you are looking to improve your presentation in the future.”
Helpful Report
(Belrose) - Posted 2 months ago
Thank you so much for your review and helpful feedback. We're really glad to hear you were happy with the basket and that the delivery was quick and seamless. We truly appreciate your suggestion regarding the cup and tea selection — it's a great insight, especially when choosing a gift for someone recovering in the hospital. We’re always looking for ways to improve our offering, and your comments will certainly be taken on board as we continue to refine our hampers. Many thanks, The Gourmet Basket Team
Posted 1 month ago
Marnie Dillon
Verified Buyer
“My friends were delighted to receive their gourmet basket. It was a complete surprise. Thank you”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Marnie, Thank you for your review! It warms our hearts to hear our hampers being appreciated! We’re delighted the experience was smooth from order to delivery! Many Thanks, Gourmet Basket Team!
Posted 3 weeks ago
Carol Franks
Verified Buyer
“We had a little delivery mix up but an email sorted it out very quickly and the delivery to our friends was on time and was absolutely loved. From the packaging to the gourmet food - it was really a treat for our friends.”
Helpful Report
(Belrose) - Posted 3 months ago
Hello Carol, Thank you for sharing your experience! We’re so glad to hear that the delivery mix-up was quickly resolved and that your friends absolutely loved their hamper. It’s wonderful to know that the packaging and gourmet food made for such a special treat. We truly appreciate your patience and your kind feedback. Looking forward to assisting you with your next gift! Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“The basket was appreciated by the recipient”
Helpful Report
(Belrose) - Posted 3 months ago
Hello, Thank you for sharing! We're so glad the recipient appreciated the basket. We truly value your support! Many Thanks, GB Team
Posted 2 months ago
Moana Maddever
Verified Buyer
“They loved the gift basket. The delivery of the items were poor. The goods were delivered at 5.20pm when no one was around so we had to go pick up the items from the post office. Surley delivery should be between working hours, if it is going to a business?”
Helpful Report
(Belrose) - Posted 4 months ago
Hello Moana, Thank you for your review. We’re so glad to hear that the gift basket was loved! We sincerely apologise for the delivery issue. Due to delays within the courier network, it isn’t always possible to guarantee delivery within standard business hours. As per our terms and conditions, if a delivery location is closed, our hampers are taken to the post office for safekeeping until the recipient can collect them. We truly appreciate your understanding and feedback. Many Thanks, GB Team
Posted 4 months ago
Anonymous
Verified Buyer
“I understand from the recipients that the basket was excellent. It did arrive 2 days before we expected as when I ordered it there was a 2-5 business days delivery but it arrived the next day and the recipients were not at home”
Helpful Report
(Belrose) - Posted 4 months ago
Hello, Thank you for your feedback! We're so glad to hear that the recipients enjoyed the basket. We apologise for the early delivery. While we always aim to deliver within the estimated timeframe of 2-5 business days, we appreciate that arriving earlier than expected may have been inconvenient. Your feedback is valuable, and we'll look into how we can improve our delivery communications to avoid surprises in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Many Thanks, GB Team
Posted 4 months ago
Anonymous
Verified Buyer
“very good customer service. I had issues with online order as addressed not recognised but managed to speak to customer service and order over the phone. Online address recognition needs to be improved.”
Helpful Report
(Belrose) - Posted 4 months ago
Hello, Thank you for sharing your experience with us. We’re glad our customer service team could assist you in placing your order over the phone. We appreciate your feedback regarding the online address recognition, and we’ll look into improving that process. Your satisfaction is important to us, and we’re always striving to make your shopping experience better. Many Thanks, GB Team
Posted 4 months ago
Anonymous
Verified Buyer
“Wonderful arrangement of gifts for my mothers birthday. She enjoyed it immensely.”
Helpful Report
(Belrose) - Posted 4 months ago
Hello, Thank you for sharing your experience! We're so pleased to hear that your mother enjoyed her birthday gift. It’s wonderful to know our arrangement helped make her day special. We truly appreciate your kind words! Many Thanks, GB team
Posted 4 months ago
Carol Lo Giudice
Verified Buyer
“Gift basket of goodies was great, delivery was slow.”
Helpful Report
(Belrose) - Posted 4 months ago
Hello Carol, Thank you for your feedback! We're glad you enjoyed the gift basket and appreciated the goodies. We’re sorry to hear that the delivery was slower than expected. We’re always working to improve our service, and your input is invaluable. Many Thanks, GB Team
Posted 4 months ago
Louise Lloyd
Verified Buyer
“Baskets and delivery were exceptional - website was very slow and had issues, took a very long time to order and process payment. I had multiple purchases which I had to input individually...not good.”
Helpful Report
(Belrose) - Posted 5 months ago
Hello Louise, Thank you for sharing your feedback, we appreciate it! We're thrilled you were happy with the baskets and delivery and sincerely apologise for the issues you experienced with our website when making multiple purchases. Your feedback is invaluable, and we’ll work on improving the website experience to make future orders smoother. Many Thanks, GB Team
Posted 5 months ago
Anonymous
Verified Buyer
“Easy to order and hampers well displayed so you could see what you were getting very clearly. Prices very fair, and responses quick. Recipient pleased with the hamper, tho I ordered two and one was delivered a few days early. Definitely recommend and would use again.”
Helpful Report
(Belrose) - Posted 6 months ago
Hello, Thank you for taking the time to share your experience! We’re delighted to hear that you found the ordering process straightforward and the hampers well-presented. It’s great to know the recipient enjoyed the hamper and that you were pleased with our pricing and prompt responses. We apologise for the early delivery of one hamper and appreciate your understanding. Your feedback helps us improve, and we’re grateful for your recommendation. Many Thanks, GB Team
Posted 5 months ago
Lorraine Ross
Verified Buyer
“Love the variety”
Helpful Report
(Belrose) - Posted 6 months ago
Hi Lorraine, Thank you for your kind words! We’re so glad to hear you loved the variety. Many Thanks, GB Team
Posted 6 months ago
Lili Lim
Verified Buyer
“The hampers are of very decent quality and beautifully packed. Friends who received them were very happy with it. The only reasom I didn't give them a 5 star is related to administrative issues . I had reached out immediately after realising I had somehow selected the wrong hamper in the hope of changing the order before it was sent out. Even though they sent an email acknowledging my request to change the order, the hamper was nevertheless sent out before I had a chance to reply. On a couple of other occasions, promises to call back were not followed up.”
Helpful Report
(Belrose) - Posted 6 months ago
Hi Lili, Thank you for your feedback and kind words about our hampers. We’re glad your friends enjoyed them! We apologise for the inconvenience with your order. During the busy season, our hampers are dispatched so quickly that we often have only a 15-minute window to make changes. We regret that we couldn’t accommodate your request this time and will work on improving our follow-up processes. Many Thanks, GB Team
Posted 6 months ago
Anonymous
Verified Buyer
“I'm pleased with the items I placed in the basket but your website was difficult to negotiate. When I put too many items in the basket I couldn't simply take things out. I had to restart my purchases several times. I had wanted each basket to be slightly different but in the end it was just easier to duplicate the basket I had finished.”
Helpful Report
(Belrose) - Posted 6 months ago
Hello, Thank you for your feedback and for sharing your experience. We’re glad you were pleased with the items in the basket, but we’re sorry to hear about the difficulties with our website. Your comments are invaluable, and we’ll work on improving the user experience to make customizing baskets easier in the future. Many Thanks, GB Team
Posted 6 months ago
Gourmet Basket is rated 4.6 based on 7,199 reviews
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