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Gourmet Basket Reviews

4.6 Rating 6,685 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Gourmet Basket 5 star review on 16th May 2023

119

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 4 weeks ago

“Very good service was very happy”

Posted 1 month ago

“I recently sent a Sympathy hamper to a friend of mine and it was accidentally sent on the wrong day. I called to let them know that my friend was not home as it was the day of the funeral. I was really upset because the hamper contained the lovely cheeses. I spoke to a lovely assistant called Jessica. With in minutes of receiving my call she rectified the problem with the delivery and resent another basket. Customer serve was amazing,I could not have asked for any better. I would definitely be using this company again.”

Posted 2 months ago

“A lovely presentation. Extremely quick and value for money. 👍”

Posted 2 months ago

“Omigoodness! The best hamper I have ever sent! I am delighted with the quality of the hamper and I know the recipients were totally wowed! Thankyou!”

Posted 2 months ago

“Do not recommend. Customer service is non existent at this point. Would not use again.”

Posted 4 months ago

“I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.”

Posted 4 months ago

“Awesome hamper! Local beers and socks for the win!”

Posted 5 months ago

“Great value & stunning presentation”

Posted 5 months ago

“Customer service was exceptional Danielle went above and beyond to assist me I sent a hamper to my sister she was over the moon with the quality of the goodies and I was delighted with the prompt delivery. Money well spent will definitely use this Company again”

Posted 5 months ago

Hi Sandra, many thanks for your kind words, however you have only given us 1* review! Might you be able to change this to 5*? Many thanks

Posted 4 months ago

“I am so happy with this company. I gave the incorrect address and when i gave the correct one they were only too happy to re deliver at no extra charge.. The product is perfect for what i wanted. The delivery driver and the company representative on the phone were so helpful. Thank you”

Posted 5 months ago

“We sent this Luxury Pamper Hamper to my Husbands Mum (70+) in New Zealand (had to forward it to NZ), we added a candle and other hand wash, she loved everything and commented on how, light, soft & warm the robe was. She is looking forward to the cooler nights in New Zealand.”

Posted 6 months ago

“My good friend is going overseas and I wanted to get them a gift before they left. A very very early Christmas present. The basket actually arrived a little early and was really nicely presented. Thanks so much for your great service.”

Posted 6 months ago

“Really happy with this gift hamper, it had a lovely mix of items.”

Posted 6 months ago

“I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.”

Posted 6 months ago

“We received the sympathy hamper ("forever in our hearts"). The produce we received was or poor quality. Something you could buy from a $2 shop. There were two plastic flower pots. (Value less than $2), a tiny sympathy paper book (about 2 inches square), and valued at about 10 cents. A metal phot frame that you could buy from a cheap gift shop or even Kmart. The total value would have been less than $10 retail. If you are looking for a sympathy gift, you would be better to buy a card and write a note, it would be more meaningful, and better value for money. I would never buy from this website knowing the quality of their product.”

Posted 6 months ago

“Outstanding service and quality. The recipient loved their delivery. Cannot rate Gourmet Basket more highly a true 5* experieince”

Posted 7 months ago

“I am pleased to express my satisfaction with this outstanding product. It has left quite an impression on me! The expedited delivery, complete with tracking, ensured that I received it in a timely manner. The exceptional quality of the champagne and the assortment of chocolates in the mix box are worth noting. I am so impressed that I feel compelled to send a gesture of appreciation in the form of a gift. Without hesitation, I highly endorse this product to others.”

Posted 8 months ago

“Bought this as a gift for a friend, the robe is SO SOFT. Must admit I was surprised that there was only 2 products in it because it kinda looks like there’s 4 from the way they’ve displayed it. However that’s on me for not reading it more thoroughly. The products are nice and the gown is divine and a large size for extra comfort and snug. I also added wine as an extra which was nice. It comes so beautifully presented too. Looks and feels luxe. Thanks Gourmet Basket!”

Posted 9 months ago

“Yes my family loved there gourmet basket there was something in there for everyone and I’m sure we will be visiting gourmet again thank you so much Shirley bowers x”

Posted 10 months ago

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Gourmet Basket is rated 4.6 based on 6,685 reviews