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Gourmet Basket Reviews

4.6 Rating 7,332 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,303
 Metrics Info
4.6
Based on 7,332 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Gourmet Basket 5 star review on 3rd November 2025
Ashley Matthews Wray
Gourmet Basket 5 star review on 27th May 2025
Shelley Cosford
Gourmet Basket 5 star review on 27th May 2025
Shelley Cosford
Gourmet Basket 5 star review on 27th May 2025
Shelley Cosford
Gourmet Basket 5 star review on 27th May 2025
Natalie Wallace
Gourmet Basket 5 star review on 27th May 2025
Anonymous
Gourmet Basket 5 star review on 28th April 2025
Jennifer Williams
133
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Lovely products much appreciated by recipient, timely delivery”
Helpful Report
(Belrose) - Posted 4 months ago
Hi there, Thank you so much for your wonderful review! We’re thrilled to know that the products were appreciated by the recipient and that everything arrived on time. Your positive feedback means a lot to us and motivates our team to keep delivering quality service. We look forward to serving you again in the future! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Linda Kennedy
Verified Buyer
“you offered me a service for express delivery for which I can choose the date, however it came with a disclaimer. you should never offer express, choose the date delivery if you cannot guarantee that date. it is a false assurance. My daughter sis NOT receive her birthday gift on her birthday. when I questioned this I was referred to the disclaimer and that was that. I will NEVER use your company again and I encourage friends to NEVER use it. your service is rubbish IMO.”
Helpful Report
(Belrose) - Posted 4 months ago
Hello Linda, Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you were — especially as this was a birthday gift for your daughter. I completely understand how upsetting it is when something meant for a special day doesn’t arrive on that date. While our Express service allows customers to select a preferred delivery date, it does come with a disclaimer because deliveries are completed by third-party couriers, and delays can unfortunately occur. I appreciate, however, that when a date is offered at checkout, it can feel like a guarantee — and I’m sorry that this caused frustration. We always strive to support our customers as best we can, and I’m sorry that you felt the response you received wasn’t helpful. Your feedback is important, and it will be taken onboard as we continually review our service and communication. Thank you again for sharing your thoughts.
Posted 3 months ago
Anonymous
Verified Buyer
“One of the best, reliable and quick service and great choices of baskets. Used them quite a few times now and the recepients of the baskets are very happy. I recommend them immensely.”
Helpful Report
(Belrose) - Posted 4 months ago
Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you’ve enjoyed our quick service and the variety of baskets we offer. It means the world to us to know that the recipients were happy with their gifts. We truly appreciate your recommendation and look forward to serving you again! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Anonymous
Verified Buyer
“Service, presentation, and communication on arrival was excellent.”
Helpful Report
(Belrose) - Posted 4 months ago
Hi there, Thank you for your wonderful review! We’re so pleased to hear that you were happy with our service, presentation, and communication. It’s our goal to provide an exceptional experience from start to finish, and your feedback truly brightens our day! We look forward to serving you again soon! Warm regards, Team Gourmet Basket
Posted 3 months ago
Gary Sharpe
Verified Buyer
“Excellent range and service.”
Helpful Report
(Belrose) - Posted 4 months ago
Hi Gary, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our range and service. Your support truly inspires us to keep providing the best for our customers. We can’t wait to serve you again soon! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Mathew Dyer
Verified Buyer
“They loved it and sent through a photo”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Mathew, Thank you so much for your fantastic review! We’re thrilled to hear that they loved the basket and shared a photo with you. It's wonderful to know that our products brought such joy. We appreciate your support and can't wait to help you make more special moments in the future! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Emily Gray
Verified Buyer
“Sadly the basket has not arrived, so I am deeply disppointed. Sadly the basket could not be dropped off at the address. My daughter, whose birthday gift this was from her close family in England, went to the post office to pick up the basket, but it waan't there. Is there any way you can tell me where it has gone, or refund the money paid please?”
Helpful Report
(Belrose) - Posted 5 months ago
Hello, Thank you for reaching out, and I’m so sorry to hear that your daughter hasn’t received her birthday basket — I completely understand how disappointing this must be for you and your family, especially with it being a special gift from England. So that we can look into this urgently, could you please email our Customer Care Team at service@gourmetbasket.com.au with the following details: Your full name Order number Recipient’s name Delivery address Once we have this information, we can investigate with the courier to locate the hamper and work on a resolution for you as quickly as possible. Thank you again for letting us know, and my sincere apologies for the upset this has caused.
Posted 3 months ago
David Gurr
Verified Buyer
“Very fast delivery, great package, delivered on time, was rewarded nicely by the wife after we enjoyed the wine and nibbles.”
Helpful Report
(Belrose) - Posted 5 months ago
Hi David, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the wine and nibbles. We appreciate your support and can’t wait to help you create more memorable experiences in the future! Warm regards, Team Gourmet Basket
Posted 3 months ago
Anonymous
Verified Buyer
“Very efficient delivery to a dear friend - within 2 days of order , communication spot on !”
Helpful Report
(Belrose) - Posted 5 months ago
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that your friend received their delivery so quickly and that our communication met your expectations. We truly appreciate your support and hope to assist you again soon! Warm wishes, Team Gourmet Basket
Posted 3 months ago
Anonymous
Verified Buyer
“Not the best customer service unfortunately, late delivery to a sick friend and not much assistance when I tried to have the matter rectified - Gourmet Basket blamed it on Courier and took no ownership until I pushed 3 or 4 times. I wouldn't order from there again.”
Helpful Report
(Belrose) - Posted 5 months ago
Hello, Thank you for taking the time to share your feedback. I’m very sorry to hear that your hamper arrived later than expected, especially when it was intended for a friend who was unwell. I completely understand how important the timing was in this situation. While deliveries are completed by third-party couriers, we always aim to assist as much as possible when delays occur, and I’m sorry if this wasn’t the experience you felt you received at first. Your comments are genuinely appreciated, and we will use them to continue improving how we support our customers during courier-related issues. Thank you again for sharing your experience.
Posted 3 months ago
Michelle Little
Verified Buyer
“Great service and delivered the next day from Sydney to Brisbane. Very happy with the service!”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Michelle, Thank you for your wonderful review! We’re so pleased to hear that you were happy with our service and that your order arrived the very next day. It’s always our goal to provide prompt delivery and exceptional service — your feedback truly brightens our day! We look forward to serving you again soon! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Anonymous
Verified Buyer
“The recipient of the gift box loved every item in it!”
Helpful Report
(Belrose) - Posted 5 months ago
Hi there, Thank you so much for your wonderful review! We're absolutely delighted to hear that the recipient loved every item in the gift box. Knowing our products brought joy makes our day! We appreciate your support and can’t wait to help you create more memorable gifting experiences in the future! Warm wishes, The Gourmet Basket Team
Posted 3 months ago
Anonymous
Verified Buyer
“Dad was incredibly pleased with the content and quality of his hamper. The only criticism was that the cold packs were already ambient temperature when the package was delivered.”
Helpful Report
(Belrose) - Posted 5 months ago
Hi there, Thank you for sharing your feedback. We're glad Dad enjoyed the content and quality of the hamper. We are sorry the cold packs arrived at ambient temperature. Your feedback is helpful as we continue to improve our services to our loyal customers. Warm regards, The Gourmet Basket Team
Posted 3 months ago
Willow Allen
Verified Buyer
“Always brillant”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Willow, Thank you so much for your wonderful review! We’re thrilled to hear that you find us to be consistently brilliant. Your continued support means the world to us! Warm wishes, The Gourmet Basket Team
Posted 3 months ago
Christine Mitchell
Verified Buyer
“Delivered on time my aunt was thrilled with the hamper and the contents where very tasty”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Christine, Thank you for your wonderful review! We are so glad to hear that your aunt was thrilled with the hamper and that you enjoyed the tasty contents. We appreciate your support and look forward to serving you again soon! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Cheryl Viner
Verified Buyer
“Easy to order. Quick delivery”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Cheryl, Thank you for your wonderful review! We’re so glad to hear that you found the ordering process easy and that your delivery was quick. Your satisfaction means the world to us. We can’t wait to assist you again soon! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Shilpa Enjeti
Verified Buyer
“Efficient delivery, good quality”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Shilpa, Thank you for your wonderful review! We're so pleased to hear that you were satisfied with our delivery efficiency and the quality of our products. Your feedback means a lot to us, and we can't wait to serve you again soon! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Anonymous
Verified Buyer
“Really liked the gift. Delivered promptly and nicely presented in box packaging.”
Helpful Report
(Belrose) - Posted 5 months ago
Hi there, Thank you for the fantastic review! We're so glad to hear that you liked the gift and appreciated the prompt delivery and beautiful presentation. Your satisfaction is our top priority, and we truly appreciate your support. Warm regards, Team Gourmet Basket
Posted 3 months ago
Malcom & Patricia Billington
Verified Buyer
“The gift basket had everything we hoped it would have. The recipients have enjoyed the items in the basket and which is what they liked. A great gift for anyone.”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Malcom, Thank you so much for your wonderful 5/5 feedback! We’re thrilled the gift basket had everything you hoped for and that the recipients enjoyed the items. It means a lot to us to hear it was a great gift for anyone. Warm regards, The Gourmet Basket Team
Posted 3 months ago
Emily Mortimer
Verified Buyer
“Gourmet basket was great, delivered on time and was a nice way to make something for my girlfriend’s birthday a surprise. Packaging was beautiful and all the ingredients were absolutely delicious and great quality. It made a cute picnic date perfect”
Helpful Report
(Belrose) - Posted 5 months ago
Hi Emily, Thank you so much for your fantastic review! We’re thrilled to hear that the basket made your girlfriend’s birthday a delightful surprise. It’s wonderful to know that you enjoyed the quality of the ingredients and the beautiful packaging. A picnic date sounds like the perfect way to celebrate! We truly appreciate your feedback and look forward to helping you create more special moments in the future! Warm regards, The Gourmet Basket Team
Posted 3 months ago
Gourmet Basket is rated 4.6 based on 7,332 reviews
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