Gourmet Basket Reviews

4.6 Rating 6,685 Reviews
92 %
of reviewers recommend Gourmet Basket
4.6
Based on 6,685 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

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Helpful Report
Posted 10 months ago
I won't order from Gourmet Basket again. I specified the day I wanted the box delivered, but received notification that it had been delivered the day before. The box contained fresh cheese and I specified a particular day because I knew the recipients would be home. When I rang to discuss the early delivery, I felt dismissed by the person I spoke to - there was no apology - just "oh, I see what has happened here..." So no, I won't order from GB again.
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Posted 10 months ago
Disappointed it took over a week for the delivery. My Mother-In-Law went away for holidays the day before it was delivered and didn't get her birthday present
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Posted 11 months ago
Yet to receive the hamper!
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Posted 1 year ago
A add on was paid for but was not included. To date we have not been refunded despite numerous calls and emails. All family have now been informed of this blatant omission.
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Posted 1 year ago
The basket was meant to reach on 16 Jan but instead reached on the 17th. I’ve paid an extravagant $17 for shipping just so the hamper reaches on time but it failed. Never again !
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Posted 1 year ago
Everything had gone well until we opened the package and we saw the lid on the chili jam was not secured properly and had run through the box. An unfortunate surprise.
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Posted 1 year ago
Why are you asking me if my receiver enjoyed it when it has not arrived yet, I’ve not even received a notification that it’s been posted…
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Posted 1 year ago
Don’t know what it’s like. Bought 2 baskets as a present for my mother. You’ve delivered it to the nearest post office but my 89 year old mother can’t get there to collect it. If I’d been informed that you weren’t delivering to her home I wouldn’t have used your company . You’re asking who made the delivery and the answer- No one - is not an option
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Posted 1 year ago
It was delivered on the date selected 22nd Dec and now won't be delivered until God's know when!
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Posted 1 year ago
Basket did not arrive as requested and on enquiry 2 days later had not even been shipped! It Arrived 5 days late!. I Am extremely disappointed.
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Posted 1 year ago
The box was half filled with paper and the quality of food poor for the price charged
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Posted 1 year ago
There are many hamper companies now online and I chose this one because they had a stipulated delivery model for which I paid $18. Whilst I did not book with short notice, and the parcel was due to be delivered two days before my father's birthday, this did not happen. It came the day after and with no apology or notification. I had to contact them and ask where the hamper was. No email with tracking details until I contacted them and asked where it was and then they emailed me the tracking details. At least it was then delivered on that day.
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Posted 1 year ago
I requested delivery on the 1st of December it is now well into the 2nd and the basket is for a birthday present tomorrow. It would appear that i will not have a present to give on the day. the order was placed a week ago with the notation for 1st delivery. no comment was made to the contrary.
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Posted 1 year ago
Their website said it would delivered on Friday and it didn't get there til Tuesday. I didn't realise that the 17.90 delivery fee was Aust Post. Other hamper companies offer free delivery for post.so won't be using them again
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Posted 1 year ago
Thank you for tacking the time to provide us with your feedback. We have looked into your order and can see the hamper arrived a day later then expected - please know our dates are a preferred delivery date & are not guaranteed, this is noted during the checkout process. With that said, we do understand the disappointment & although the hamper was slightly late, we hope it was still enjoyed by the recipient. Thank you, GB team
Posted 1 year ago
I was very disappointed it did not get delivered on her birthday.
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Posted 1 year ago
Thank you for taking the time to provide us with your feedback. We have looked into your order and can see your hamper arrived a day later then expected, we apologies for any inconvenience caused. Please know our delivery dates are not guaranteed and this is noted when going through the checkout process - with that said we do understanding the disappointment. Although the hamper arrived later then expected, we hope it was still enjoyed. Thank you, GB Team
Posted 1 year ago
I had requested the gift to be delivered on a certain date and it was sent about 4 days earlier basically defeating the whole purpose of the gift and the surprise. When I asked why the response was not helpful. What is the point of having the option to select a date if you are just going to ship it when it suits you?
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Posted 1 year ago
Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper did not go as planned - we hope the hamper was still well received and enjoyed by the recipient. GB Team 🎁
Posted 1 year ago
I always order at least 3 days ahead and you still manage to deliver a week late!
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Posted 1 year ago
Thank you for taking the time to provide us with your feedback. Please know we dispatch all orders based on the selected preferred delivery date and not the date the orders were placed. Although the hamper arrvied later then expect, we hope it was still enjoyed & we apolgies for any inconviance caused. Kind Regards, GB team
Posted 1 year ago
Unsure why you'd offer Easter delivery and it arrives a week after Easter? Great gift and presentation but really disappointed that our team didn't get until after Easter.
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Posted 1 year ago
Hi Chrissie, Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed. However, we understand the disappointment and we apologise for any inconvenience caused. Although the hamper arrived later than expected, we hope it was enjoyed. Thank you, GB team
Posted 1 year ago
It was not Gourmet baskets - it was the delivery. It took 10 days to get there. The gift package was ordered on Wednesday for delivery on Friday - the opening of a new burger shop. Unfortunately, this did not happen. Hence they tried to deliver on Monday (Monday and Tuesday are the two days the shop does not open - they were not aware of this). Hence the delivery finally arrived on the Friday well after the opening.
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Posted 2 years ago
Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper did not go as planned - please know all selected dates are a preferred delivery date and not guaranteed. Although the hamper arrived later than expected, we hope it was still well received and enjoyed by the recipient/s. Thank you, GB Team
Posted 2 years ago
Gourmet Basket is rated 4.6 based on 6,685 reviews