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Gourmet Basket Reviews

4.6 Rating 6,685 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunatelyi was disappointed as they sent the gift basket I ordered to the wrong address I had to follow up as to why my brother did’nt receive his birthday gift and they finally phoned my brother and they had the wrong address , I was not 100/ percent happy with the service”

Posted 2 years ago

“Unfortunately, the gift did not arrive on the date required. Also, I would have liked to be given points for the gift as I joined and booked the gift on the same day.”

Posted 2 years ago

Thank you for taking the time to provide with your feedback. Please know the selected date when placing an order is a preferred delivery date and is not guaranteed - this is also noted on the website, as the time of placing an order. Although the hamper arrived slightly later than expected, we hope it was still enjoyed by the recipient. Thank you, GB team

Posted 2 years ago

“The basket arrived with open packet of crisps. Really overpriced for what you get. Socks were the best.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the crisps within your hamper were damaged! May we please ask that you send us a photo of how the hamper was received as this will help us determine what meant wrong and attempt to resolve the matter. We hope the rest of the hamper was still enjoyed. Thank you, GB team

Posted 2 years ago

“i emailed to give feedback that you sent the wrong card. you sent a get well soon card instead of a thank you”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear the incorrect card was presented with your chosen hamper and we will be sure to pass this feedback onto the appropriate team. Although the card was incorrect, we hope the hamper was still well enjoyed. Thank you, GB team

Posted 2 years ago

“The basket was great, but I asked for delivery on 15 Feb and it was delivered on the 14th (valentines day) As this was for a man who had just buried his wife, it was totally inappropriate and something I attempted to avoid”

Posted 2 years ago

Thank you for taking the time to provied us with your feedback. We are sorry to hear the delivery of your hamper did not go according to plan, however we hope the hamper was still enjoyed. Thank you.

Posted 2 years ago

“Hi my basket didnt arrive , can I please have the name of the person who signed for this and the address incase this has gone else where. The basket was ment to be delivered on the 21st january while he was at work and it got delivered on the 22nd Januray when he wasnt there so it's been mishandled somewhere. Thanks”

Posted 2 years ago

Hi Frances, Please know we have sent you a private response, providing you with your tracking details :) Thank you, GB Team

Posted 2 years ago

“They were thrilled to have the parcel however said they didn’t think it was for them? It was left on their doorstep and was heavily battered and they thought it had been around the houses (they were trying to be kind and grateful) I felt disappointed as I thought it was expensive anyway(coming from England, everything is expensive in Oz)”

Posted 2 years ago

Hi Chloe, Thank you for your feedback. We are sorry to hear the delivery of your hamper didn't go as planned! If any of the physical items within the hamper have been damaged in transit, can you send us a photo of items within the hamper to our customer service team ( servcie@gourmetbasket.com.au ). We hope the hamper and items were still enjoyed. Thank you, GB team

Posted 2 years ago

“The basket was delivered a day later than promised, after the gift recipient had checked out of the accommodation without any communication from GB. This was despite me sending the company an email stressing the importance of delivery date before the recipient checked out. Was interesting to see that cheese was shipped (gift box came from Sydney to Brisbane according to the company) unrefrigerated.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed. This is noted on our website and must be acknowledged to proceed with the order - the cheese is also a long-life cheese and does not require refrigeration. Although you were not completely satisfied with the delivery, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“The basket and contents were good. I was not happy with the fact that no contact was made with my daughter (the recipient) on arrival as per my request. This meant she had to chase around to find the parcel & eventually found it had been left at her local post office. no card or notification was left in her mail box. Not happy. Disappointing and a time waster having to chase what should have been an uplifting gift to our unwell daughter.”

Posted 2 years ago

Hi Ian, Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery driver did not follow the instructions you left, please know we will pass this information onto our delivery services. We understand how frustrating it can be, however, we are pleased to hear the hamper and all the items were still enjoyed. Thank you, GB Team

Posted 2 years ago

“Great basked but arrived 5 days late.”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, please know there are currently delivery delays throughout the network and this information is provided, when going through the check-out process. We understand the disappointment with late deliveries, however, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“It did not arrive on the right day!”

Posted 2 years ago

“Basket was delivered to wrong address. Follow up with courier company is still going? Meanwhile family in isolation are missing out on hamper in time for Christmas. I am extremely unimpressed. By this stage (2 days 'lost') the company should have sent out a replacement.”

Posted 2 years ago

Hi There, Thank you for providing your feedback and we apologies for any inconvenience caused. We have looked into your order and can see this matter has now been resolved with our customer service team. Please let us know we if can assist you further. Thank you, GB Team

Posted 2 years ago

“Sadly one of the baskets I ordered was delivered a day early - last Sunday- and the recipients weren’t home and it has disappeared so no Christmas present for my son who I have t been able to see since lockdown 😭”

Posted 2 years ago

“Difficult to rate as the basket arrived quickly and was good quality. The only issue was the cheese had to be thrown away as the basket hadn’t been refrigerated and the cheese arrived very hot. Disappointing given I purposely chose one that had a cheese and wine duo. Would buy again but not with perishable items unless guaranteed refrigeration.”

Posted 2 years ago

“No update”

Posted 2 years ago

“I ordered on Monday allowing for ample time for delays due to Christmas, delivery was booked for Friday. It was not delivered and the blame was passed to courier when it was only dispatched to the courier late on Friday from what I can tell.”

Posted 2 years ago

“Don’t know how to follow instructions. Been asked to choose date of delivery but they have opted the other way for their own convenience.”

Posted 2 years ago

“As a return customer, I've always been more than satisfied with your products (all of the recipients have been thrilled). That being said, this last order was disappointing. I ordered three boxes to bring with me as hostess/holiday gifts. I have only gifted the first box (morning/pancake/tea) and to my horror - when I presented the gift and she opened it - the mug was scratched with a black smudge, there were no tea bags and the flower diffuser was upside down and crushed. I was too embarrassed to take a picture. I have been flat out with work; otherwise I would have reached out sooner, and am debating whether or not to open the other two boxes before gifting them. Like I said, you haven't disappointed before; and I am chalking it up to be crazy, busy post lockdown/holiday season....that being said, I know that I would want to know, if it was my company. Make it a great holiday season and a happy / healthy new year!”

Posted 2 years ago

“No card with the hamper so recipients didn't know where it came from”

Posted 2 years ago

Hi Richard, Thank you for taking the time to provide us with your feedback. We are so sorry your selected card was not presented with the gift! Please know we will address this matter with the appropriate team. Thank you & we hope to see you again, GB Team

Posted 2 years ago

“The delivery was very late, and the event I was having it sent for passed. There was no communication about the delay other than a generic email about delays in November. I understand there are delays. I would have been unlikely to have ordered the gift if I had known it would take almost a week for delivery”

Posted 2 years ago

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Gourmet Basket is rated 4.6 based on 6,685 reviews