Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,199 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered for deliver on the 15th. It was for my sister-in-law birthday on that day. She has a broken ankle and went into hospital yesterday so obviously I wanted it for her birthday and prior to hospital. I called to ask where the order was and was told I should have read the note online about Covid and delays. I didn't see that. The person I spoke to also said she would call the courier and find out how long it would be and she would calle right back. She never did. No phone call. The package apparently arrived yesterday, but of course my sister-in-law was in hospital. I asked someone to go past her house to collect it as there is no one home obviously. I'm pretty annoyed at the slow service, and no response from your team member. I will not be using you again and will be writing about this on Facebook to warn others of the slow service. Btw if StarTrack Express is owned by Australia Post why would you use them? Other courier conoanirst are having no problems with delivery.”

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Posted 3 years ago

“I asked for a delivery after a certain date and it got delivered early. Luckily the basket wasn’t stolen but frustrating that instructions on ordering were not followed.”

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Posted 3 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, although we do our best to meet the selected date and understand it is disappointing you experienced a delivery delay. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“I writing this to you from Honolulu. The basket was much appreciated. Your delivery service was terrible. This was supposed to be a birthday gift for me son in Rowville, Victoria,which I ordered around September 12 for delivery before September 20. I presumed you would send it by courier. He didn't get it until September 25 as it had been sent by mail . That's simply not good enough...Patrick”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 3 years ago

“I was very disappointed that this very expensive basket was not delivered on the due date. I wont uswe you again.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was still enjoyed. Thank you GB Team,

Posted 3 years ago

“This was not delivered to the intended party.”

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Posted 3 years ago

“I was very disappointed as it was supposed to come in a basket and it was in not that large of a box”

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Posted 3 years ago

“I and ordered a particular package and the wrong one was delivered. Two emails sent and no reason or explanation given. Very disappointed!”

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Posted 3 years ago

“Was meant to be for our 30th wedding anniversary on 29/9/21, however, disappointingly didn’t arrive until late on 30/9”

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Posted 3 years ago

“The basket looked really well packed with everything we had ordered. Unfortunately the basket wasn't delivered to the recipient, due to the delivery company letting them down, then saying it was damaged, then it had to be reordered, and arrived one week later which was very disappointing.”

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Posted 3 years ago

“The presentation of the basket was great and it was delivered on time. Unfortunately I was extremely disappointed with the contents. For the money paid to receive such tiny jars of goods was not at all good. After this experience would be most unlikely to use this company again.”

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Posted 3 years ago

“The hamper was not “stylishly” packaged and didn’t come with a ribbon. It was very poorly presented. I planned for this basket to arrive in time for a baby shower but the basket was delayed (with no notice). So don’t try to use this service for time sensitive events, they will not come on time (somewhere on the website it tells you this too). Even if you order a month in advance, it won’t change their delivery times.”

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Posted 3 years ago

“Really disappointed with the contents. For over £100 it was really poor. Will definitely not order again.”

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Posted 3 years ago

“Was delivered the day after I booked it fir which was really disappointing as it was for a birthday surprise”

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Posted 3 years ago

“This delivery came a week late. Pretty disappointed”

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Posted 3 years ago

“Hamper was delivered almost a week late so not very happy. Took the surprise element away completely and my son (who is recovering from an operation) moved back home before the hamper was delivered. Total fizzer.”

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Posted 3 years ago

“I ordered a gift basket 9 days before required for my wifes birthday. The gift basket didn't arrive, nor had it even been sent by the time it was supposed to arrive. I called and requested a refund which was promptly given. 2 days later the gift basked arrived anyway. While I appreciate the fact that the giftbasket arrived and we didn't pay, the fact that the gift hadn't even been sent by the day it was supposed to be arriving is very poor form for a company that does this kind of timed delivery as its primary focus. The only upside I experienced was the staff member I spoke to on the phone who helped me - she was very polite and very helpful.”

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Posted 3 years ago

“I like the selection to choose from however i never received notification whether or not the basket was delivered”

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Posted 3 years ago

“The item I selected was not the item that was delivered”

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Posted 3 years ago

“Forgot the wasabi peas”

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Posted 3 years ago

Hi Adam, Thank you for your feedback. We are so sorry to hear an item was missing from your hamper! Please feel free to contact our office directly regarding this missing item, we would be more than happy to assist you further. We hope the recipient still enjoyed the hamper! Hope to see you again. GB Team

Posted 3 years ago

“Your product appeared very attractive on-line. Choice made on that basis but three days later notified that delivery would be delayed because the chosen basket contained fresh cheeses and they could not be delivered on a Monday. If this information ws made available at the time of ordering I could have changed my order to fit in with company policy. The basket was not delivered on my son's significant birthday which was disappointing to me and my wife.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your feedback. Please know our website does advise the delivery window of the fresh cheese hampers, once you have clicked into the hamper you want. We are unable to dispatch fresh cheese over the weekend, to avoid any spoilage. We do apologise for any inconvenience caused. Thank you, GB Team

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,199 reviews