Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,685 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This delivery came a week late. Pretty disappointed”

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Posted 2 years ago

“Hamper was delivered almost a week late so not very happy. Took the surprise element away completely and my son (who is recovering from an operation) moved back home before the hamper was delivered. Total fizzer.”

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Posted 2 years ago

“I ordered a gift basket 9 days before required for my wifes birthday. The gift basket didn't arrive, nor had it even been sent by the time it was supposed to arrive. I called and requested a refund which was promptly given. 2 days later the gift basked arrived anyway. While I appreciate the fact that the giftbasket arrived and we didn't pay, the fact that the gift hadn't even been sent by the day it was supposed to be arriving is very poor form for a company that does this kind of timed delivery as its primary focus. The only upside I experienced was the staff member I spoke to on the phone who helped me - she was very polite and very helpful.”

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Posted 2 years ago

“I like the selection to choose from however i never received notification whether or not the basket was delivered”

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Posted 2 years ago

“The item I selected was not the item that was delivered”

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Posted 2 years ago

“Forgot the wasabi peas”

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Posted 2 years ago

Hi Adam, Thank you for your feedback. We are so sorry to hear an item was missing from your hamper! Please feel free to contact our office directly regarding this missing item, we would be more than happy to assist you further. We hope the recipient still enjoyed the hamper! Hope to see you again. GB Team

Posted 2 years ago

“Your product appeared very attractive on-line. Choice made on that basis but three days later notified that delivery would be delayed because the chosen basket contained fresh cheeses and they could not be delivered on a Monday. If this information ws made available at the time of ordering I could have changed my order to fit in with company policy. The basket was not delivered on my son's significant birthday which was disappointing to me and my wife.”

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Posted 2 years ago

Hi David, Thank you for your feedback. Please know our website does advise the delivery window of the fresh cheese hampers, once you have clicked into the hamper you want. We are unable to dispatch fresh cheese over the weekend, to avoid any spoilage. We do apologise for any inconvenience caused. Thank you, GB Team

Posted 2 years ago

“the slippers size of the basket was twice the size of the recipient. I probably misunderstood the contents and did not give a size”

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Posted 2 years ago

Hi Rowena, Thank for your feedback. We are sorry to hear the slippers didn't quite fit your friend, but we hope she enjoyed the rest of the hamper! Hope to see you again :) GB Team

Posted 2 years ago

“Great basket, but it was supposed to arrive on someone’s birthday (a Friday) - and didnt arrived until Monday. So I looked like I screwed up. At this price, they should sort out their delivery. Also, my support questions just got a standard “it looks like it’s delivered now” response. Lame.”

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Posted 2 years ago

Hi There, Thank you for your feedback. We are sorry to hear the delivery of your hamper did not meet your expectations, please know we do try our best to meet the selected prefered delivery date. Kindest Regards, GB Team

Posted 2 years ago

“Not very happy with trying to get thru with owner to locate delivery of hamper it took nearly a week no tracking for delivery which needs work. In positive note recipient enjoyed her goods.”

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Posted 2 years ago

Hi Delia, Thank you for your feedback. We are so sorry to hear your were not 100% satisfied with the delivery service of the hamper, but we are so pleased to hear the recipient enjoyed the hamper! We hope to see you again, GB Team

Posted 2 years ago

“I was extremely disappointed with th resultant service. The dates of delivery Did not meet with my expectations”

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Posted 2 years ago

Hi Kathy, Thank you for your feedback. We are so sorry the delivery of the hamper didn't meet your expectations. Please know we have messaged you directly about your order. Thank you. GB Team

Posted 2 years ago

“Instructions were not followed. Extremely disappointed. I instructed to contact recipient on arrival , due to no access available into apartment block. The basket was left outside. This basket had cheese in it. Not good and very dangerous for health reasons.”

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Posted 3 years ago

Hi Lauren, Thank you for your feedback. Please know we have emailed you directly about your order. Thank you, GB Team

Posted 3 years ago

“Easter hamper has not been delivered and was left on Thursday at a post office that doesn’t open until Tuesday, well after the Easter Day. A phone number of the intended recipient was given, but not used by delivery agent and no card was left in mailbox to notify recipient of a delivery being attempted or where to collect it from.”

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Posted 3 years ago

Hi Pam, Thank you for your feedback. Please know we have contacted you directly regarding your order. Thanks, GB Team

Posted 3 years ago

“Chocolates were old and tasted like they were expired.”

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Posted 3 years ago

Hi Umer, Thank you for your feedback and we are so sorry to hear that. Please know we have contacted you directly, regarding your order. Thanks, GB Team

Posted 3 years ago

“They wouldn’t know yet as they need to pick it up from the post office No consignment note was left at the building very poor delivery”

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Posted 3 years ago

“The basket itself was good however the delivery was poor. I booked the basket a week earlier to make sure it would be delivered on the day but it wasn’t. I had to chase it up and it was finally delivered late the following day. It was for an anniversary do a day late was not good.”

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Posted 3 years ago

“Delivery was never received by the intended person,but rather was delivered to an address with same street name in next suburb. Enquiries to your service yielded a photograph of the doorstep which was incorrect but little interest shown in locating the goods to the correct person. Follow up with Star Express to enquire if the wrong recipient had contacted them was done by myself and no one at your service thought beyond what the computer was telling them. My enquiries will continue in an attempt to get the goods to the person who was suffering from a mental illness exacerbated by being in lockdown. Will I use your ‘service’ again? Probably not. A pity because it is such a lovely concept,”

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Posted 3 years ago

“Very expensive for what you get. $100 for under $30 value and limited range bundled with extras you don’t want. Presentation is great though.”

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Posted 3 years ago

“as you can see from photo the whole box was damaged the penfolds display case was broken and the order was missing the 40 g chocolates very disappointing as it was a present for a friend. I thought i sent you a message a couple of weeks ago from my phone but you must not have got it”

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Posted 3 years ago

Hi Rodney, I'm so sorry to hear that. I just looked for your email and unfortunately I couldn't see it but thank you for sending that photo through. I will send you an email and we can arrange sending you a new case and the chocolates that were not sent. I will send you an email now - Jen

Posted 3 years ago

“Contents were great, no tracking or update of order progress (which they say they will do). Package which went missing for two days, I had to find it myself as at a courier that was not listed. Lateness of gift soured our anniversary, especially since it was ordered well in advance”

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Posted 3 years ago

Gourmet Basket is rated 4.6 based on 6,685 reviews