Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,688 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,688 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 1st May 2024

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Gourmet Basket 5 star review on 16th May 2023

Molly Boden

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid a higher price to have it delivered on the day specified. This was not delivered on the day and when I contacted your consultant I was advised the extra I paid to have delivered on time, would be refunded. This has not yet happened . I vote with my orders”

Helpful Report

Posted 3 years ago

“Very disappointed in the lack of communication regarding delivery. No attempt made to inform me my basket would not be delivered on the correct day, as a result I ruined the surprise for the recipients. When I phoned I was told I will be informed of a successful delivery...still waiting for that information, had to again ask recipient if they received it. Will not be recommending and will not order again.”

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Posted 3 years ago

“The product was great but the customer service was terrible, I didn’t receive any tracking information and the couriers were terrible.”

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Posted 3 years ago

“I Ordered a cheese and wine gift basket yet there was no cheese in it was very disappointed when I was told this considering I paid $165 including shipping for this basket!”

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Posted 3 years ago

“The wrong basket was delivered. I’ve put in an online enquiry regarding a refund for the difference and still haven’t heard back.”

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Posted 3 years ago

Hello Louise Thank you so much for reaching out. I'm really sorry to hear that the incorrect hamper was delivered. I have looked into this further for you and can see our customer service team have been in contact with you directly and have refunded the difference for these hampers. If you wish to discuss the matter further please do not hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 3 years ago

“In choosing my order, I was guided by the image and impressed with the image. However, I have since been advised that the bath gown colour is not white but black. I was not given an option of colour choice and if I had been given this choice, I certainly would not have chosen black for my mother-in-law which after receiving the gift she had pointed out "why did I choose black". So I would have to say, I'm disappointed with the gift outcome and my mother-in-laws feedback on receiving her gift.”

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Posted 4 years ago

“I requested the delivery for Friday 8 May. It arrived on the Thursday the 7 May. I wanted it to be a surprise for a couple on the day that were unable to get married...”

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Posted 4 years ago

“Arrived quickly. Looks great, packaging and goods. However my upgrade ( including payment) of wine did not occur which is disappointing. I will be contacting for a refund.”

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Posted 4 years ago

“One basket has not arrived”

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Posted 4 years ago

“Although the baskets are beautiful.... delivery time is shocking!”

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Posted 4 years ago

“Ordered a bottle of Absolut Vodka to go with a Boxed Treats hamper but the vodka was not in the box. Called the support number, they agreed to send the vodka out and were pretty helpful. Still waiting on it, but it has only been two days since I made the call to them. Hoping the vodka shows up.”

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Posted 4 years ago

“Paid $30 for 2 day shipping and it took 4 working days missing my father's 90th birthday. No response to my email. Poor treatment of a customer who spends $250 at your store.”

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Posted 4 years ago

“The basket itself was great, however the website experience is awful. There are glitches that made it difficult to get through the order system. Also, not being able to remove additional items to a basket once at the confirmation page prior to checkout was annoying. There was also an issue trying to hit space bar when writing the message (it kept wanting me to input a suburb or something?). I am on an iPhone so it’s the mobile site. Lastly, when I tried to mention the issues to the help online at the time, they completely misunderstood me and instead of trying to clarify my question, told me I needed to amend my message by emailing. Not happy, so despite the basket being fantastic I would not order again as the website gave me a lot of grief.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to contact us and we would like to apologise about your recent experience and difficulty you experienced with our website when trying to place your order. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you wish to discuss this matter further please don't hesitate to call our office. Kind Regards Rachael Customer Service

Posted 4 years ago

“Usually great but wasn't delivered... still hasn't been. Not your fault - COVID-19 implications i'm sure.”

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Posted 4 years ago

“Delivered on 11th April, when it was booked for delivery on the 9th April. Recipients were happy with the gift but the buyer (me) wad disappointed with the late delivery. It was ordered And delivery date confirmed on the 3rd April”

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Posted 4 years ago

“Ordered 2 separate Easter baskets for delivery yesterday to two separate families. One arrived but not the other. Fingers crossed it will arrive over Easter!”

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Posted 4 years ago

“The basket has not been received by the due date”

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Posted 4 years ago

“Gift basket was delayed, not too impressed with the customer service overall and could have solved the problem with StarTrack if the driver could make a simple phone call clarifying the recipient's address.”

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Posted 4 years ago

“1. Delivered to incorrect address, despite the address label being correct. I received a call from someone 2km away from the delivery address saying that the package was delivered to her address. I had to drive there, pick it up and drop it off at the correct address. 2. Poor presentation. The delivery package looks just like a box of cheap groceries ordered through Catch.com.au and delivered through the post. Not like a nice birthday gift waiting on the doorstep. However, their customer care is great - they offered to ameliorate the delivery issue without me having to ask, and offered to rectify the presentation issue.”

Helpful Report

Posted 4 years ago

Hello Michael Thank you for taking the time to contact us, feedback like this helps us to improve our services to our customers and for this, we are very grateful. Apologies that your gift did not meet your expectations. We would be more than happy to arrange a refund for you although we do require the hamper to be returned back to our warehouse in the same condition it was received. I have looked into this further for you and can see our customer service team have already been in contact with you via email and provided further information regarding the delivery. Unfortunately on this occasion it does appear that the courier has delivered your gift to the incorrect location. We understand this is very disappointing and want to apologise for the inconvenience caused and as a gesture of apology we have refunded your delivery fee and will be lodging a complaint with the courier. If we can help you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“My mother is still yet to receive the gift that was meant to be delivered on 07/02/2020 for her birthday.”

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Posted 4 years ago

Hello Lucy Thank you so much for reaching out. Sincere apologies that your mum did not receive her gift on the 7th February. I have looked into this further for you and contacted our courier. I was informed due to an incorrect address the gift was being held by the courier .They confirmed your gift has now been collected. Our customer service team have been in contact with you directly via email. Although if you have any further concerns please feel free to contact us. Kind Regards Rachael Customer Service

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 6,688 reviews