Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,688 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,688 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 1st May 2024

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Gourmet Basket 5 star review on 18th May 2023

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Gourmet Basket 5 star review on 16th May 2023

Molly Boden

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked great on the website...delivery fantastic but damaged box and not what is displayed in the box.”

Helpful Report

Posted 4 years ago

“The gourmet basket I ordered has not been received by Sister Amiet. I received a note from the Rose Bay post office to say that the parcel was there. Sister Amiet is 90 years old and has been unable go to the post office. I'm in Brisbane, and have not been able to contact the post office. I'm concerned that the parcel has been returned to you. If so, could you please ensure that my elderly relative receives the basket? Annette Carrigan”

Helpful Report

Posted 4 years ago

Hello Annette Thank you so much for reaching out regarding your delivery. Sincere apologies that your gift was not received by Sister Amiet. I have looked into this further for you and can see that the courier attempted to deliver on the 24/12/19, although due to an unsuccessful delivery this was taken to the Rose Bay Post office for collection. I can confirm that Sister Amiet has collected her gift on the 06/01/20. If we can assist you any further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 4 years ago

“it still hasnt turned up it was a christmas presant but that didnt happen”

Helpful Report

Posted 4 years ago

Hello Richard Thank you so much for reaching out. I can confirm your gift was delivered on the 24th December as requested. Our customer service team have been in contact with you via email with further information and proof of delivery information. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“Items not dispatched in a timely manner. I selected delivery for a Friday, item not dispatched until the Monday.”

Helpful Report

Posted 4 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email to confirm your gift arrived on your chosen gift delivery date of Friday 20th December. We also sent through a proof of delivery image to confirm your gift had been delivered. If we can assist you with anything else please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“Ordered 3 Baskets, selected delivery date, 1 item arrived three days late, remaining two still to be delivered - Same location for all three items.”

Helpful Report

Posted 4 years ago

“The hamper was delivered at night or early hours. All the cheese had melted as the insulation was insufficient and was inedible. Given that they have no excuse - it's clearly hot (!)- there was no additional allowance made to cool the package. Disappointed to say the least. Only reason they don't score less is because they delivered on time!”

Helpful Report

Posted 4 years ago

“It wasn't delivered on time. You guys promised to deliver it next day if ordered before 3pm which I did. I also called your office to say how important it was for it to be delivered next day and will only put through the order if you can confirm it will be delivered by Friday. It was NOT delivered on Friday but instead was sent next Monday when all key stake holders had left on leave.”

Helpful Report

Posted 4 years ago

“I am unfortunately very disapointed. I requested the gift be delivered on the 18th December. The gift was left on the doorstep on the 17th December. This is a birthday present and totally spoiled the birthday surprise. 😢”

Helpful Report

Posted 4 years ago

“Order #GB66200 should be delivered on December 23. Hence, I should not be yet asked to rate the performance of Gourmet Basket given that it is not December 23. Hopefully, the basket has not yet been delivered! If the basket has been delivered prematurely, then I'd rate the service as poor as the wrong date of delivery will create a range of problems for both the recipients and the gift givers.”

Helpful Report

Posted 4 years ago

“Gift was delivered 2 days before requested date. Gift card requested was missing message”

Helpful Report

Posted 4 years ago

“The delivery to Surry Hills did not arrive as it should have today (they were there to 6pm) and the one going to Cooma arrived on the wrong day. I specifically wanted it to arrive when all staff were working tomorrow. So I'm not that happy.”

Helpful Report

Posted 4 years ago

“When I received one of the hampers, some of the beers had been broken in transport.”

Helpful Report

Posted 4 years ago

Hello Amanda Thank you for reaching out. Our customer service team were in contact with you regarding the hamper that had been damaged in transit and we arranged for a replacement hamper to be sent out. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“Disappointed in the basket we received.”

Helpful Report

Posted 4 years ago

“Quality of the basket was good, but the delivery service was a huge let down. We ordered 5 x hampers ($1,000 worth) for delivery in time for a special event, and they arrived 2 days late. Really disappointing..”

Helpful Report

Posted 4 years ago

“The delivery was very expensive and was late.”

Helpful Report

Posted 4 years ago

“Haven’t received it yet??? Seems funny that I am asked for a review before the product is delivered?”

Helpful Report

Posted 4 years ago

“Our hamper was delayed, due to be delivered on Friday, didn't arrive until Monday. The wine we chose was unavailable and was replaced with another without our input.”

Helpful Report

Posted 4 years ago

Hello Emma Thank you so much for reaching out. Sincere apologies that your gift did not arrive on your chosen gift delivery date. Our customer service team sent you an email on the 28th November regarding the out of stock wine and informed you that it was substituted for a wine of greater value. We have refunded your shipping fee as an apology for your gift arriving later than expected. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“As for your performance I was not impressed. I ordered my hamper on Wednesday evening to be delivered in Brisbane on Friday and this was not to be a problem. It did not arrive at its destination and was an embarrassment for me as my daughter received nothing for her birthday. Courier unable to be contacted over weekend. Eventually arrived on the following Monday. Not impressed with this and when an employee from this Co was available they offered ne a refund of $16.95 being shipping. I spent over $171.00 so still very unsatisfactory”

Helpful Report

Posted 4 years ago

Thank you so much Kaylene for your feedback. Apologies for the embarrassment and disappointment caused with your gift arriving late and missing your daughters birthday. Our customer service team have been in contact with you regarding this matter and have refunded your shipping fee. If you have any further questions or concerns please don't hesitate to ask Thank you Rachael Customer Service

Posted 4 years ago

“I'm buying from southamerica and i paid for the delivery on the next day. The person that was suppose to recive the basket waited all day long for the present and nothing happened. From the support system they told me that there was no one at home, thats false. She had to collect it from a post office. She loved the basket present but Its a pitty cause i found your page online as one of the best delivery of presents on Sydney but im really disappointed.”

Helpful Report

Posted 4 years ago

Hello Macarena, Thank you for taking the time to share your feedback. Apologies that your experience wasn't a positive one this time around. Our customer service team have been in contact with you and the recipient directly, we have also refunded your shipping fee. We are thrilled to hear she loved the hamper. If there is anything else we can help you with please don't hesitate to contact the office to discuss further. Kind Regards, Rachael Customer Service

Posted 4 years ago

“It hasn’t been delivered as yet..”

Helpful Report

Posted 4 years ago

Hello Paulene, Thank you for reaching out. Apologies that your gift has not arrived as of yet. We have looked into this further for you and raised this with our courier, they are currently investigating the matter. As this has missed your chosen gift delivery date we have refunded your shipping fee. Our customer service team have emailed you with further information. If you have any questions or concerns please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 6,688 reviews