Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,685 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered 4 hampers for a later date instead received somebody elses hampers at an earlier date. Not good. They do present lovely.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback, please know it is important to us and we are so sorry for the mix around with your order! We have looked into your order and can see you have reached out to our customer service department already regarding this matter and they have now rectified the matter. We hope the correct hampers are enjoyed once received & please feel free to reach out to us if we can assist you furhter. Thank you, GB Team

Posted 2 years ago

“Still waiting to find out if it was even delivered! Ordered Monday 29/11 for delivery Friday 3/12 and today 6/12 still don’t know if it arrived!?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know we have looked into your order and can see you selected a preferred delivery date of Friday 3/12 and delivery was made in full on Monday 6/12. The selected date is a preferred delivery date and not guaranteed, this is noted on our website when you go through the checkout process. Unfortunately, Startrack also does not deliver over the weekend either. Although the hamper was slightly late, we hope it was still enjoyed. Thank you, GB Team

Posted 2 years ago

“Given I paid extra for delivery I was disappointed that it did not arrive before or o the date selected. The tracking had stated was delivered but recieved next day”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and the flat shipping fee has been applied to your order - please know the selected date is a preferred delivery date and is not guaranteed. With this said, we understand it is disappointing the hamper arrived slightly, but we hope it was still enjoyed. Thank you.

Posted 2 years ago

“The package took 6 days to arrive from ordering was meant to arrive Monday didn't arrive to Thursday. The package wasn't left at the address was taken to a depot a substantial distance from the delivery address. The package was for a person recovering from a medical procedure who then had to travel to the depot to collect. Upon opening the package the wooden beer cady was damaged and very poorly constructed. Thankfully the beers survived. The collection card left in the letter box also said to collect the package from a western Australian depot when the delivery address was in NSW. For near $110 pretty poor result really.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know we have messaged you separately regarding your recent order/review. Thank you, GB Team

Posted 2 years ago

“Ordered on 5 Nov for delivery on 9 Nov, but not actually delivered until 13 Nov.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for reaching out to us. Please know we have messaged you separately regarding your review. Many thanks, GB Team

Posted 2 years ago

“Good timing for delivery. Wrong wine delivered. White wine is not a substitute for red.”

Helpful Report

Posted 2 years ago

Hi There, Thank you so much for your feedback. Please know we have messaged you separately regarding your order/review. Thank you, GB Team

Posted 2 years ago

“Two hampers I ordered were dispatched two weeks earlier than the intended delivery date and efforts to correct this were minimal with me having to chase up for answers. Unfortunately it has ruined the surprise for the other recipients and no compensation or goodwill gesture has been offered.”

Helpful Report

Posted 2 years ago

Hi Jessica, We are sorry to hear you were not 110% satisfied with the delivery service, and that the hampers were delivered earlier then expected. We understand it is disappointing when delivery doesn't go as planned, however we hope the recipient still enjoyed the hamper. Thank you, GB Team

Posted 2 years ago

“I ordered for deliver on the 15th. It was for my sister-in-law birthday on that day. She has a broken ankle and went into hospital yesterday so obviously I wanted it for her birthday and prior to hospital. I called to ask where the order was and was told I should have read the note online about Covid and delays. I didn't see that. The person I spoke to also said she would call the courier and find out how long it would be and she would calle right back. She never did. No phone call. The package apparently arrived yesterday, but of course my sister-in-law was in hospital. I asked someone to go past her house to collect it as there is no one home obviously. I'm pretty annoyed at the slow service, and no response from your team member. I will not be using you again and will be writing about this on Facebook to warn others of the slow service. Btw if StarTrack Express is owned by Australia Post why would you use them? Other courier conoanirst are having no problems with delivery.”

Helpful Report

Posted 2 years ago

“I asked for a delivery after a certain date and it got delivered early. Luckily the basket wasn’t stolen but frustrating that instructions on ordering were not followed.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, although we do our best to meet the selected date and understand it is disappointing you experienced a delivery delay. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“I writing this to you from Honolulu. The basket was much appreciated. Your delivery service was terrible. This was supposed to be a birthday gift for me son in Rowville, Victoria,which I ordered around September 12 for delivery before September 20. I presumed you would send it by courier. He didn't get it until September 25 as it had been sent by mail . That's simply not good enough...Patrick”

Helpful Report

Posted 2 years ago

Hi Patrick, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 2 years ago

“I was very disappointed that this very expensive basket was not delivered on the due date. I wont uswe you again.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was still enjoyed. Thank you GB Team,

Posted 2 years ago

“This was not delivered to the intended party.”

Helpful Report

Posted 2 years ago

“I was very disappointed as it was supposed to come in a basket and it was in not that large of a box”

Helpful Report

Posted 2 years ago

“I and ordered a particular package and the wrong one was delivered. Two emails sent and no reason or explanation given. Very disappointed!”

Helpful Report

Posted 2 years ago

“Was meant to be for our 30th wedding anniversary on 29/9/21, however, disappointingly didn’t arrive until late on 30/9”

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Posted 2 years ago

“The basket looked really well packed with everything we had ordered. Unfortunately the basket wasn't delivered to the recipient, due to the delivery company letting them down, then saying it was damaged, then it had to be reordered, and arrived one week later which was very disappointing.”

Helpful Report

Posted 2 years ago

“The presentation of the basket was great and it was delivered on time. Unfortunately I was extremely disappointed with the contents. For the money paid to receive such tiny jars of goods was not at all good. After this experience would be most unlikely to use this company again.”

Helpful Report

Posted 2 years ago

“The hamper was not “stylishly” packaged and didn’t come with a ribbon. It was very poorly presented. I planned for this basket to arrive in time for a baby shower but the basket was delayed (with no notice). So don’t try to use this service for time sensitive events, they will not come on time (somewhere on the website it tells you this too). Even if you order a month in advance, it won’t change their delivery times.”

Helpful Report

Posted 2 years ago

“Really disappointed with the contents. For over £100 it was really poor. Will definitely not order again.”

Helpful Report

Posted 2 years ago

“Was delivered the day after I booked it fir which was really disappointing as it was for a birthday surprise”

Helpful Report

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 6,685 reviews