Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,277 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

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“i am very happy will the service and the product however to many email”

Helpful Report

(Belrose) - Posted 1 month ago

Hi Nicole, Thank you for your wonderful review! We’re so glad to hear that you’re pleased with our service and products. We appreciate your feedback regarding the number of emails, and we will certainly take that into consideration as we strive to improve our communication. Thank you for your support, and we look forward to serving you again! Warm regards, The Gourmet Basket Team

Posted 1 week ago

“Great gift, lovely quality treats.”

Helpful Report

(Belrose) - Posted 1 month ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you found our treats to be of lovely quality. We look forward to being a part of your future gifting occasions! Warm regards, The Gourmet Basket Team

Posted 2 weeks ago

“The basket itself was good and met our expectations. However, it was delivered two days later than the date we originally booked, which was disappointing.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello, Thank you so much for your feedback. I’m really glad to hear the basket met your expectations, but I’m sorry that it arrived two days later than your selected delivery date — I understand how disappointing that can be. While delivery is handled by our third-party couriers, we always aim for your preferred date to be met. I truly appreciate you taking the time to let us know. Thank you again for your honest feedback.

Posted 1 week ago

“The recipient loved the gourmet hamper. Excellent quality”

Helpful Report

(Belrose) - Posted 1 month ago

Hi Susan, Thank you for your wonderful review! We’re so glad to hear that the recipient loved the gourmet hamper and that you were pleased with the quality. Your feedback means the world to us, and we’re here to help you create more delightful moments in the future! Warm regards, Team Gourmet Basket

Posted 2 weeks ago

“The gourmet basket was fantastic, my dad was very happy with the selection, and the addition of the quince paste (which is his favourite) The package came super fast. And everyone who saw it was very impressed. I have already passed your web address to 2 friends who were looking for hampers themselves.”

Helpful Report

(Belrose) - Posted 1 month ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your dad loved the selection and that the quince paste was a hit. It's fantastic to know our basket impressed everyone who saw it, and we truly appreciate you sharing our web address with your friends. Your support means the world to us! Warm regards, The Gourmet Basket Team

Posted 2 weeks ago

“Lovely products much appreciated by recipient, timely delivery”

Helpful Report

(Belrose) - Posted 1 month ago

Hi there, Thank you so much for your wonderful review! We’re thrilled to know that the products were appreciated by the recipient and that everything arrived on time. Your positive feedback means a lot to us and motivates our team to keep delivering quality service. We look forward to serving you again in the future! Warm regards, The Gourmet Basket Team

Posted 2 weeks ago

“you offered me a service for express delivery for which I can choose the date, however it came with a disclaimer. you should never offer express, choose the date delivery if you cannot guarantee that date. it is a false assurance. My daughter sis NOT receive her birthday gift on her birthday. when I questioned this I was referred to the disclaimer and that was that. I will NEVER use your company again and I encourage friends to NEVER use it. your service is rubbish IMO.”

Helpful Report

(Belrose) - Posted 1 month ago

Hello Linda, Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you were — especially as this was a birthday gift for your daughter. I completely understand how upsetting it is when something meant for a special day doesn’t arrive on that date. While our Express service allows customers to select a preferred delivery date, it does come with a disclaimer because deliveries are completed by third-party couriers, and delays can unfortunately occur. I appreciate, however, that when a date is offered at checkout, it can feel like a guarantee — and I’m sorry that this caused frustration. We always strive to support our customers as best we can, and I’m sorry that you felt the response you received wasn’t helpful. Your feedback is important, and it will be taken onboard as we continually review our service and communication. Thank you again for sharing your thoughts.

Posted 1 week ago

“One of the best, reliable and quick service and great choices of baskets. Used them quite a few times now and the recepients of the baskets are very happy. I recommend them immensely.”

Helpful Report

(Belrose) - Posted 1 month ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you’ve enjoyed our quick service and the variety of baskets we offer. It means the world to us to know that the recipients were happy with their gifts. We truly appreciate your recommendation and look forward to serving you again! Warm regards, The Gourmet Basket Team

Posted 2 weeks ago

“Service, presentation, and communication on arrival was excellent.”

Helpful Report

(Belrose) - Posted 1 month ago

Hi there, Thank you for your wonderful review! We’re so pleased to hear that you were happy with our service, presentation, and communication. It’s our goal to provide an exceptional experience from start to finish, and your feedback truly brightens our day! We look forward to serving you again soon! Warm regards, Team Gourmet Basket

Posted 2 weeks ago

“Excellent range and service.”

Helpful Report

(Belrose) - Posted 1 month ago

Hi Gary, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our range and service. Your support truly inspires us to keep providing the best for our customers. We can’t wait to serve you again soon! Warm regards, The Gourmet Basket Team

Posted 2 weeks ago

“They loved it and sent through a photo”

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