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Gourmet Basket Reviews

4.6 Rating 7,332 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

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Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Natalie Wallace

Gourmet Basket 5 star review on 27th May 2025

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They loved the gifts 🎁 😍 I thought the basket was well thought out. The parcel was well presented thank you.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi there, Thank you so much for your wonderful review. We’re thrilled to hear the gifts were loved and that you found the basket well thought out and the parcel well presented. We truly appreciate your kind words. Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Great and wonderful”

Helpful Report

(Belrose) - Posted 2 months ago

“Good service and prompt feedback. Nice hamper!”

Helpful Report

(Belrose) - Posted 2 months ago

“The recipient was delighted with the hamper”

Helpful Report

(Belrose) - Posted 2 months ago

“My recipient was thrilled with the parcel. Lots of quality items”

Helpful Report

(Belrose) - Posted 2 months ago

“Would be good if you waited for it to be delivered before you ask!!!”

Helpful Report

(Belrose) - Posted 2 months ago

“This was a gift for my brother. He was very happy with it and loved the added on items I selected.”

Helpful Report

(Belrose) - Posted 2 months ago

“The gift content was well liked , however it arrived a day later than expected”

Helpful Report

(Belrose) - Posted 2 months ago

“My granddaughter absolutely loved Her gift 🎁..Thankyou so much ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

(Belrose) - Posted 3 months ago

“Amazing service, selection, and so easy to order. Product range is fabulous!”

Helpful Report

(Belrose) - Posted 3 months ago

“Wonderful basket that added the perfect touch to our staff Christmas party. Every single person in the team complimented it and for such a small outlay it really had a huge impact to my team. Thank you for delivering such a high quality and wonderful product.”

Helpful Report

(Belrose) - Posted 3 months ago

“didnt arrive on time”

Helpful Report

(Belrose) - Posted 3 months ago

While we work very hard to support our customers and meet preferred dates wherever possible, occasional courier delays can unfortunately occur, particularly during busy periods, despite orders being dispatched correctly and on time from our facility. We’re sorry your hamper arrived one day after your preferred delivery date. I’m sure you can understand that we dispatch parcels strictly in line with delivery timeframes calculated and provided by third-party couriers, and once a parcel is handed over, the final delivery timing sits outside of our direct control. We truly care about the experience we provide, and while we regret the brief delay, it’s unfortunate to see a one-star rating due to factors outside of our control. Kind regards, The Gourmet Basket Team

Posted 2 months ago

“Absolutely fantastic professional service. The hampers are so good and beautiful. We ordered bulk for our customers and the feedback has been amazing. I think we’ve found our company to be our regular gifting service.”

Helpful Report

(Belrose) - Posted 3 months ago

“Price changes from advertised price to a big price hike, with no other items added. Also if ordering two items it will only let you add one gift card. Two items two presents different people. So had to order one item and add the gift card. No the next item shows a big hike in price. Why ?”

Helpful Report

Posted 3 months ago

“I ordered a gift basket for my daughters bday. Ordered on Nov 25th it's now the end of the working day Dec 1, and still no delivery. The bday was Nov 28th. I am based in NZ and thought a local AU company could deliver a simple gift within this time period. Poor customer service and feels like I have been scammed. # 11/12/25 finally got a refund. 17 days after placing the order. I appreciate the refund and whilst Matt was polite and professional to deal with - howver, the basket didnt arrive for an important event.”

Helpful Report

Posted 3 months ago

“Mum and dad loved our gift from you guys, Thank you”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Garry, Thank you so much for your lovely review. We’re thrilled Mum and Dad loved the Gourmet Basket. We really appreciate you choosing us. Your feedback means a lot to us here at Gourmet Basket! Warm regards, The Gourmet Basket Team

Posted 3 months ago

“easy to order online and off shore. arrived on time and great products.”

Helpful Report

(Belrose) - Posted 3 months ago

Hi Ruth, Thank you so much for your kind words! We’re thrilled to hear that you found ordering easy and that your hamper arrived on time. It means a lot to know you enjoyed the products. We look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 3 months ago

“Really impressed with the quality of the sympathy hamper -- especialyl the beautiful inclusions and styling -- and the quick and easy delivery to a regional area. Customer service also excellent as they got in touch with me to alert me to a double booking and effected the refund without me even needing to request it. Very impressed.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience. We’re delighted to hear that you were impressed with the quality and presentation of the sympathy hamper, as well as the delivery to a regional area. It’s also great that our team could help with a seamless experience with the refund — we always aim to make things as smooth as possible for our customers. Your kind words mean a lot to us, and we truly appreciate your support. Warm regards, The Gourmet Basket Team

Posted 3 months ago

“My friend LOVED her basket of goodies. As she has a "sweet tooth", the contents were eaten over two days. My friend has had Gourmet Baskets before and has always said how "yummy" they are. Because I don't live near her, I find the Gourmet Basket an ideal present.”

Helpful Report

(Belrose) - Posted 4 months ago

Hi Kate, Thank you so much for your lovely feedback! We’re thrilled to hear that your friend enjoyed her basket (and that it didn’t last more than two days — sounds like it was a hit!). ❤️ It’s great to know that you find Gourmet Basket to be an ideal way to send a special gift from afar. We truly appreciate your continued support and look forward to helping you delight more friends and loved ones in the future! Warm regards, The Gourmet Basket Team

Posted 3 months ago

“Gift was delivered on date asked for.”

Helpful Report

(Belrose) - Posted 4 months ago

Hi Jeff, Thank you so much for your fantastic review! We’re delighted to hear that your gift was delivered on the requested date. It’s great to know we could help make your gifting experience smooth and timely. We truly appreciate your support and look forward to serving you again in the future! Warm regards, Team Gourmet Basket

Posted 3 months ago

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Gourmet Basket is rated 4.6 based on 7,332 reviews