Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price changes from advertised price to a big price hike, with no other items added. Also if ordering two items it will only let you add one gift card. Two items two presents different people. So had to order one item and add the gift card. No the next item shows a big hike in price. Why ?”

Helpful Report

Posted 1 month ago

“I ordered a gift basket for my daughters bday. Ordered on Nov 25th it's now the end of the working day Dec 1, and still no delivery. The bday was Nov 28th. I am based in NZ and thought a local AU company could deliver a simple gift within this time period. Poor customer service and feels like I have been scammed. # 11/12/25 finally got a refund. 17 days after placing the order. I appreciate the refund and whilst Matt was polite and professional to deal with - howver, the basket didnt arrive for an important event.”

Helpful Report

Posted 1 month ago

“Mum and dad loved our gift from you guys, Thank you”

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(Belrose) - Posted 1 month ago

Hi Garry, Thank you so much for your lovely review. We’re thrilled Mum and Dad loved the Gourmet Basket. We really appreciate you choosing us. Your feedback means a lot to us here at Gourmet Basket! Warm regards, The Gourmet Basket Team

Posted 1 month ago

“easy to order online and off shore. arrived on time and great products.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Ruth, Thank you so much for your kind words! We’re thrilled to hear that you found ordering easy and that your hamper arrived on time. It means a lot to know you enjoyed the products. We look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Really impressed with the quality of the sympathy hamper -- especialyl the beautiful inclusions and styling -- and the quick and easy delivery to a regional area. Customer service also excellent as they got in touch with me to alert me to a double booking and effected the refund without me even needing to request it. Very impressed.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your experience. We’re delighted to hear that you were impressed with the quality and presentation of the sympathy hamper, as well as the delivery to a regional area. It’s also great that our team could help with a seamless experience with the refund — we always aim to make things as smooth as possible for our customers. Your kind words mean a lot to us, and we truly appreciate your support. Warm regards, The Gourmet Basket Team

Posted 2 months ago

“My friend LOVED her basket of goodies. As she has a "sweet tooth", the contents were eaten over two days. My friend has had Gourmet Baskets before and has always said how "yummy" they are. Because I don't live near her, I find the Gourmet Basket an ideal present.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Kate, Thank you so much for your lovely feedback! We’re thrilled to hear that your friend enjoyed her basket (and that it didn’t last more than two days — sounds like it was a hit!). ❤️ It’s great to know that you find Gourmet Basket to be an ideal way to send a special gift from afar. We truly appreciate your continued support and look forward to helping you delight more friends and loved ones in the future! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Gift was delivered on date asked for.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Jeff, Thank you so much for your fantastic review! We’re delighted to hear that your gift was delivered on the requested date. It’s great to know we could help make your gifting experience smooth and timely. We truly appreciate your support and look forward to serving you again in the future! Warm regards, Team Gourmet Basket

Posted 2 months ago

“The gourmet basket delivered in every way and was well received.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Rebecca, Thank you so much for your wonderful review! We’re delighted to hear that the gourmet basket was well received and met your expectations. It truly brings us joy to know that our products can make special moments even more memorable. We look forward to helping you create more special moments in the future. Warm regards, The Gourmet Basket Team

Posted 2 months ago

“the receiprants were delighted with the conents of the hamper”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Kenlyn, Thank you for your wonderful review! We’re so glad to hear that the recipients were delighted with the contents of their hamper. Your support truly means the world to us! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“great quality and responsive to change ofa ddress request”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Peter, Thank you for your feedback! We’re delighted to hear you were happy with the quality of your hamper and that we could assist with your address change. We truly appreciate your support and look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Delivered safely and on time and our friends loved it”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Christine, Thank you so much for your wonderful review! We’re delighted to hear that your friends loved their gift and that it arrived safely and on time. It’s always our goal to create joyful moments for our customers and their loved ones. We appreciate your support and can’t wait to assist you again in the future! Warm wishes, Team Gourmet Basket

Posted 2 months ago

“Great service”

Helpful Report

(Belrose) - Posted 2 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service. We truly appreciate your support and look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“I love buying from Gourmet Baskets, and have been purchasing for mny years. Their website is easy, they always process the order quickly and cmmunicate throughout the process. The baskets look beautiful and as good as the photos. A great business. Thank you.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Laura, Thank you so much for your kind words and continued support over the years! We’re thrilled to hear that you enjoy the ease of ordering, our communication, and the presentation of our baskets. Your feedback truly means a lot to us, and we look forward to helping you celebrate many more special moments in the future. Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Appreciated...”

Helpful Report

(Belrose) - Posted 2 months ago

Thank you for sharing your rating! We’re so glad to see that you appreciated your experience with Gourmet Basket. Warm wishes, Team Gourmet Basket

Posted 1 month ago

“Great Service! My friends loved the fruits hamper sent to them after they came back from hospital ! Fruits were very fresh !”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Eunice, Thank you so much for your wonderful review! We’re delighted to hear that your friends loved the fruit hamper and that it brought some joy after their hospital stay. Freshness is our priority, and it’s great to know we hit the mark! We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Received on time as requested and very favourably received,”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Gordon, Thank you for your wonderful review! We’re so glad to hear that your order arrived on time and was well received. Your satisfaction means the world to us, and we look forward to continuing to provide delightful experiences in the future. Warm regards, The Gourmet Basket Team

Posted 2 months ago

“The perfect gift , tailor made for what I needed this for ! Brought sunshine on a cloudy day”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Trish, Thank you so much for your wonderful review! We’re overjoyed to hear that our gift brought a little sunshine to your day. It’s our goal to create the perfect gift experiences, and it sounds like we achieved that for you! We truly appreciate your kind words and look forward to helping you brighten more days in the future! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“I recently ordered the Family Feast Picnic Basket from Gourmet Basket as a raffle prize for an industry expo day, and it exceeded all expectations. The hamper was beautifully presented and filled with a generous selection of high-quality gourmet products—perfect for sharing and sure to impress. What really stood out was the exceptional customer service. I placed the order at the last minute, and Kara from the team went above and beyond to make it happen. She personally pulled the order and arranged for same-day dispatch. The hamper arrived the very next day, right on time for our event. I was truly grateful for the care and efficiency shown, and the positive experience led me to place another order for an upcoming expo. Highly recommend Gourmet Basket for anyone looking for premium gifts backed by outstanding service.”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Ashley, Thank you so much for taking the time to share your experience! We’re thrilled to hear that the Family Feast Picnic Basket was such a hit at your expo and that the presentation and selection of gourmet products exceeded your expectations. It’s also wonderful to hear that Kara and our team were able to assist with your last-minute order and ensure it arrived on time. Your kind words mean a lot to us. We’re delighted to have earned your trust for your upcoming expo, and we truly appreciate your recommendation. We look forward to helping you create more memorable gifting experiences! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“i was the sender not receiever however the receiver loved the hampler”

Helpful Report

(Belrose) - Posted 2 months ago

Hi Kirsten, Thank you so much for your wonderful review! We’re thrilled to hear that the recipient loved the hamper you sent. Knowing that our products bring joy to both senders and receivers is what we strive for. We truly appreciate your support and look forward to helping you celebrate more special occasions in the future! Warm regards, The Gourmet Basket Team

Posted 2 months ago

“Super easy to order. Arrived on time and receipient loved it! Thank you”

Helpful Report

(Belrose) - Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that the ordering process was easy and that the recipient loved their gift. Your feedback means a lot to the team, and we’re here to help you celebrate more special moments in the future! Warm regards, The Gourmet Basket Team

Posted 2 months ago

Gourmet Basket is rated 4.6 based on 7,319 reviews