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Gourmet Basket Reviews

4.6 Rating 7,370 Reviews

91 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 7,370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

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Gourmet Basket 5 star review on 9th April 2026

Gourmet Basket 5 star review on 9th April 2026

Gourmet Basket 5 star review on 8th April 2026

Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great quality and responsive to change ofa ddress request”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Peter, Thank you for your feedback! We’re delighted to hear you were happy with the quality of your hamper and that we could assist with your address change. We truly appreciate your support and look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Delivered safely and on time and our friends loved it”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Christine, Thank you so much for your wonderful review! We’re delighted to hear that your friends loved their gift and that it arrived safely and on time. It’s always our goal to create joyful moments for our customers and their loved ones. We appreciate your support and can’t wait to assist you again in the future! Warm wishes, Team Gourmet Basket

Posted 5 months ago

“Great service”

Helpful Report

(Belrose) - Posted 5 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service. We truly appreciate your support and look forward to helping you celebrate many more special moments! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“I love buying from Gourmet Baskets, and have been purchasing for mny years. Their website is easy, they always process the order quickly and cmmunicate throughout the process. The baskets look beautiful and as good as the photos. A great business. Thank you.”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Laura, Thank you so much for your kind words and continued support over the years! We’re thrilled to hear that you enjoy the ease of ordering, our communication, and the presentation of our baskets. Your feedback truly means a lot to us, and we look forward to helping you celebrate many more special moments in the future. Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Appreciated...”

Helpful Report

(Belrose) - Posted 5 months ago

Thank you for sharing your rating! We’re so glad to see that you appreciated your experience with Gourmet Basket. Warm wishes, Team Gourmet Basket

Posted 4 months ago

“Great Service! My friends loved the fruits hamper sent to them after they came back from hospital ! Fruits were very fresh !”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Eunice, Thank you so much for your wonderful review! We’re delighted to hear that your friends loved the fruit hamper and that it brought some joy after their hospital stay. Freshness is our priority, and it’s great to know we hit the mark! We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Received on time as requested and very favourably received,”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Gordon, Thank you for your wonderful review! We’re so glad to hear that your order arrived on time and was well received. Your satisfaction means the world to us, and we look forward to continuing to provide delightful experiences in the future. Warm regards, The Gourmet Basket Team

Posted 5 months ago

“The perfect gift , tailor made for what I needed this for ! Brought sunshine on a cloudy day”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Trish, Thank you so much for your wonderful review! We’re overjoyed to hear that our gift brought a little sunshine to your day. It’s our goal to create the perfect gift experiences, and it sounds like we achieved that for you! We truly appreciate your kind words and look forward to helping you brighten more days in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“I recently ordered the Family Feast Picnic Basket from Gourmet Basket as a raffle prize for an industry expo day, and it exceeded all expectations. The hamper was beautifully presented and filled with a generous selection of high-quality gourmet products—perfect for sharing and sure to impress. What really stood out was the exceptional customer service. I placed the order at the last minute, and Kara from the team went above and beyond to make it happen. She personally pulled the order and arranged for same-day dispatch. The hamper arrived the very next day, right on time for our event. I was truly grateful for the care and efficiency shown, and the positive experience led me to place another order for an upcoming expo. Highly recommend Gourmet Basket for anyone looking for premium gifts backed by outstanding service.”

Gourmet Basket 5 star review on 3rd November 2025

Helpful Report

(Belrose) - Posted 5 months ago

Hi Ashley, Thank you so much for taking the time to share your experience! We’re thrilled to hear that the Family Feast Picnic Basket was such a hit at your expo and that the presentation and selection of gourmet products exceeded your expectations. It’s also wonderful to hear that Kara and our team were able to assist with your last-minute order and ensure it arrived on time. Your kind words mean a lot to us. We’re delighted to have earned your trust for your upcoming expo, and we truly appreciate your recommendation. We look forward to helping you create more memorable gifting experiences! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“i was the sender not receiever however the receiver loved the hampler”

Helpful Report

(Belrose) - Posted 5 months ago

Hi Kirsten, Thank you so much for your wonderful review! We’re thrilled to hear that the recipient loved the hamper you sent. Knowing that our products bring joy to both senders and receivers is what we strive for. We truly appreciate your support and look forward to helping you celebrate more special occasions in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Super easy to order. Arrived on time and receipient loved it! Thank you”

Helpful Report

(Belrose) - Posted 5 months ago

Hi there, Thank you for your wonderful review! We’re so glad to hear that the ordering process was easy and that the recipient loved their gift. Your feedback means a lot to the team, and we’re here to help you celebrate more special moments in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“My son was delighted with his gift basket, thoroughly enjoyed the choice of wine and had a little personal space time with his wife over wine and nibbles. A great Success”

Helpful Report

(Belrose) - Posted 6 months ago

Hi Sandra, Thank you so much for your wonderful feedback! We’re thrilled to hear that your son enjoyed his gift basket. It brings us joy to know that our products helped create a memorable experience. Your support means the world to us, and we can't wait to assist you with more gifts in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Great product !!!! Terrible delivery service !!!!! by StarTrack 2 deliveries were taken to the post office because they went next door and didn't read instructions 😑 they took an image of the wrong door again... plastic covered glass.... I called to ask for help before ordering, I was told we are not responsible for the delivery.. as it's outsourced. 😞”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your feedback — I’m really glad to hear you loved the product, but I’m sorry to hear about the delivery experience with the postal service. I understand how frustrating it is when instructions aren’t followed. As noted in our Terms & Conditions at checkout, deliveries are handled by third-party couriers, but we always do our best to support where we can. I truly appreciate you taking the time to let us know, and I’ll make sure your comments are passed on. Thank you again for sharing your experience.

Posted 4 months ago

“i am very happy will the service and the product however to many email”

Helpful Report

(Belrose) - Posted 6 months ago

Hi Nicole, Thank you for your wonderful review! We’re so glad to hear that you’re pleased with our service and products. We appreciate your feedback regarding the number of emails, and we will certainly take that into consideration as we strive to improve our communication. Thank you for your support, and we look forward to serving you again! Warm regards, The Gourmet Basket Team

Posted 4 months ago

“Great gift, lovely quality treats.”

Helpful Report

(Belrose) - Posted 6 months ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you found our treats to be of lovely quality. We look forward to being a part of your future gifting occasions! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“The basket itself was good and met our expectations. However, it was delivered two days later than the date we originally booked, which was disappointing.”

Helpful Report

(Belrose) - Posted 6 months ago

Hello, Thank you so much for your feedback. I’m really glad to hear the basket met your expectations, but I’m sorry that it arrived two days later than your selected delivery date — I understand how disappointing that can be. While delivery is handled by our third-party couriers, we always aim for your preferred date to be met. I truly appreciate you taking the time to let us know. Thank you again for your honest feedback.

Posted 4 months ago

“The recipient loved the gourmet hamper. Excellent quality”

Helpful Report

(Belrose) - Posted 6 months ago

Hi Susan, Thank you for your wonderful review! We’re so glad to hear that the recipient loved the gourmet hamper and that you were pleased with the quality. Your feedback means the world to us, and we’re here to help you create more delightful moments in the future! Warm regards, Team Gourmet Basket

Posted 5 months ago

“The gourmet basket was fantastic, my dad was very happy with the selection, and the addition of the quince paste (which is his favourite) The package came super fast. And everyone who saw it was very impressed. I have already passed your web address to 2 friends who were looking for hampers themselves.”

Helpful Report

(Belrose) - Posted 6 months ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your dad loved the selection and that the quince paste was a hit. It's fantastic to know our basket impressed everyone who saw it, and we truly appreciate you sharing our web address with your friends. Your support means the world to us! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“Lovely products much appreciated by recipient, timely delivery”

Helpful Report

(Belrose) - Posted 6 months ago

Hi there, Thank you so much for your wonderful review! We’re thrilled to know that the products were appreciated by the recipient and that everything arrived on time. Your positive feedback means a lot to us and motivates our team to keep delivering quality service. We look forward to serving you again in the future! Warm regards, The Gourmet Basket Team

Posted 5 months ago

“you offered me a service for express delivery for which I can choose the date, however it came with a disclaimer. you should never offer express, choose the date delivery if you cannot guarantee that date. it is a false assurance. My daughter sis NOT receive her birthday gift on her birthday. when I questioned this I was referred to the disclaimer and that was that. I will NEVER use your company again and I encourage friends to NEVER use it. your service is rubbish IMO.”

Helpful Report

(Belrose) - Posted 6 months ago

Hello Linda, Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you were — especially as this was a birthday gift for your daughter. I completely understand how upsetting it is when something meant for a special day doesn’t arrive on that date. While our Express service allows customers to select a preferred delivery date, it does come with a disclaimer because deliveries are completed by third-party couriers, and delays can unfortunately occur. I appreciate, however, that when a date is offered at checkout, it can feel like a guarantee — and I’m sorry that this caused frustration. We always strive to support our customers as best we can, and I’m sorry that you felt the response you received wasn’t helpful. Your feedback is important, and it will be taken onboard as we continually review our service and communication. Thank you again for sharing your thoughts.

Posted 4 months ago

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Gourmet Basket is rated 4.6 based on 7,370 reviews