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Gourmet Basket Reviews

4.6 Rating 7,121 Reviews
92 %
of reviewers recommend Gourmet Basket
Company Reviews Product Reviews
1,265
 Metrics Info
4.6
Based on 7,121 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Anonymous
Verified Buyer
“very good customer service. I had issues with online order as addressed not recognised but managed to speak to customer service and order over the phone. Online address recognition needs to be improved.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for sharing your experience with us. We’re glad our customer service team could assist you in placing your order over the phone. We appreciate your feedback regarding the online address recognition, and we’ll look into improving that process. Your satisfaction is important to us, and we’re always striving to make your shopping experience better. Many Thanks, GB Team
Posted 2 months ago
Louisa Sanghera
Verified Buyer
“Gourmet Basket is a fantastic place to find high-quality gifts for any occasion. I recently ordered a basket for a friend and was blown away by the quality of the products and the care that went into putting it together. The basket arrived promptly and was beautifully packaged. My friend absolutely loved it! I highly recommend Gourmet Basket to anyone looking for a unique and thoughtful gift. They have excellent customer service and delivery.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Louisa, Thank you so much for your wonderful review! We're delighted to hear that you and your friend loved the gift basket. We truly appreciate your recommendation and look forward to helping you with more thoughtful gifts in the future. Many Thanks, GB Team
Posted 2 months ago
Natalie Wallace
Verified Buyer
“I purchased a gourmet basket due to liking the quailty of one we had recived 18 months ago. I was supprised at the variety on offer and the value for money. The hardest part was choosing between them. We found the right one to be able to suit the couple we bought it for. They immediatly rang thanking us and stating how really beautiful it was presented and contents delcious. Thankyou Gourmet Basket we looking forward to using and recommending you again”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Natalie, Thank you so much for your thoughtful feedback! We’re thrilled to hear that you were pleased with the variety, quality, and value of our gourmet baskets. It’s wonderful to know that the couple you gifted it to enjoyed both the presentation and the contents. We truly appreciate your support and kind words, and we’re honoured that you’re already looking forward to using and recommending us again. Many Thanks, GB Team
Posted 2 months ago
Lyn Lewis
Verified Buyer
“Easy transaction. Delivered on time, and appreciated!”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Lyn, Thank you for your feedback! We’re glad to hear that the transaction was smooth, the delivery was on time, and that it was appreciated. We truly value your support and look forward to assisting you again in the future! Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Very happy with purchase and prompt delivery”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for your wonderful feedback! We're so happy to hear that you were pleased with your purchase and the prompt delivery. We truly appreciate your support and look forward to serving you again in the future! Many Thanks, GB Team
Posted 2 months ago
Tracy Hobeling
Verified Buyer
“Very communicative, fair price and beautifully presented.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Tracy, Thank you for your kind feedback! We’re thrilled to hear that you found our service communicative, our prices fair, and the presentation beautiful. We truly appreciate your support and look forward to serving you again! Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Excellent prompt service and delivery. The recipient said the gift was beautifully presented.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for your wonderful feedback! We’re so pleased to hear that the recipient loved the gift and that our service and delivery met your expectations. We truly appreciate your support and look forward to serving you again! Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Wonderful arrangement of gifts for my mothers birthday. She enjoyed it immensely.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for sharing your experience! We're so pleased to hear that your mother enjoyed her birthday gift. It’s wonderful to know our arrangement helped make her day special. We truly appreciate your kind words! Many Thanks, GB team
Posted 2 months ago
Monika Bloedorn
Verified Buyer
“Sadlythe internal packaging was old and cracked. Looked terrible for a new present. Quality control was not done with my two boxes ! Such a shame. See photos But delivery was lightning fast. Just the look of the boxes was depressing.”
Helpful Report
(Belrose) - Posted 2 months ago
Julie Jackson
Verified Buyer
“Excellent service. It was a gift for a friend & they loved it.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Julie, Thank you for your kind words! We’re delighted to hear that your friend loved the gift, we truly appreciate your feedback. We look forward to helping you with more gifts in the future! Many Thanks, GB Team
Posted 2 months ago
Carol Lo Giudice
Verified Buyer
“Gift basket of goodies was great, delivery was slow.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Carol, Thank you for your feedback! We're glad you enjoyed the gift basket and appreciated the goodies. We’re sorry to hear that the delivery was slower than expected. We’re always working to improve our service, and your input is invaluable. Many Thanks, GB Team
Posted 2 months ago
Julie Luszczynski
Verified Buyer
“Amazing product and beautifully presented”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Julie, Thank you for your wonderful feedback! We're so glad to hear you loved the product and its presentation. We strive to make every gift special, and your kind words mean a lot to us. Many Thanks, GB Team
Posted 2 months ago
Lynette FERGUSON
Verified Buyer
“Loved it !”
Helpful Report
(Belrose) - Posted 2 months ago
Hi Lynette, Thank you so much! We're delighted to hear you loved it! Your feedback makes our day, and we look forward to serving you again in the future. Many Thanks, GB Team
Posted 2 months ago
Karen Egan
Verified Buyer
“excellent gift , My Uncle was so surprised , was right on time great service”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Karen, Thank you so much for your kind words! We're thrilled to hear your uncle loved the gift and that it arrived right on time. Providing great service is our priority, and your feedback means a lot to us. Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Worst Customer Service i have experianced”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, We’re sorry to hear about your experience. This is not the level of service we strive to provide, and we truly value your feedback. If you’re open to it, please reach out to us directly so we can better understand the situation and work to make it right. Many Thanks, GB team
Posted 2 months ago
Anonymous
Verified Buyer
“Great selection and timely service.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello, Thank you for taking the time to leave a 5-star review, we really appreciate it!! Many Thanks, GB Team
Posted 2 months ago
Chris Hicks
Verified Buyer
“This is the second time we have used Gourmet Baskets and I can't thank them enough for their personalised service. Both times I wanted to order a basket, it was very last minute and they went out of their way to offer the best service. I found it was easier to call them after trying to order and really appreciate the helpfulness and their friendliness. Thank you so much again and we highly recommend.”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Chris, Thank you so much for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that you’ve had such a positive experience with us. Providing personalized service and ensuring our customers are taken care of—especially for those last-minute orders—is always our priority. It means a lot to us that you would highly recommend our service, and we look forward to assisting you again in the future. Many Thanks, GB Team
Posted 2 months ago
Paulette Ramia
Verified Buyer
“Very Happy with the delivery of a basket that was sent to one of our employees. Thank you”
Helpful Report
(Belrose) - Posted 2 months ago
Hello Paulette, Thank you for taking the time to provide such great feedback, we really appreciate it!! We are delighted to hear that your basket was well received by your employee. We look forward to assisting you in the future. Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“Our family enjoyed receiving the Goumet xmas basket. Prompt service”
Helpful Report
(Belrose) - Posted 3 months ago
Hello, Thank you for your kind words! We're so glad to hear that your family enjoyed the Gourmet Christmas basket and that you were happy with our service. We truly appreciate your support and look forward to helping you with more gifts in the future! Many Thanks, GB Team
Posted 2 months ago
Anonymous
Verified Buyer
“My hamper was sent to Tasmania instead of of Perth. After notifying you I received no feedback. The Christmas hamper that was meant to arrive for Christmas only arrived on 31 December”
Helpful Report
(Belrose) - Posted 3 months ago
Hello, We sincerely apologise for the delay in your hamper’s delivery and any frustration this may have caused. While it is not a common occurrence, parcels can occasionally be incorrectly sorted by Australia Post due to factors such as illegible addresses, damaged barcodes, or rare system errors, which may result in them being sent to the wrong location during sorting. Please know that our customer service team is always here to assist and resolve any issues as quickly as possible. We truly appreciate your patience and understanding, and we regret that your hamper did not arrive in time for Christmas as intended. Many Thanks, GB Team
Posted 2 months ago
Gourmet Basket is rated 4.6 based on 7,121 reviews
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