Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gourmet Basket Reviews

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 18th May 2023

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Gourmet Basket 5 star review on 16th May 2023

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, not able to properly rate this services as we have not yet received delivery. Customer service has been good in that they are organising re-delivery (courier not able to locate package - deemed lost. Delivery is due either today or tomorrow (fingers crossed).”

Posted 1 year ago

“Recipient is very impressed but I'm disappointed it didn't turn up on the right day. Was meant to be a birthday surprise.”

Posted 1 year ago

Thank you for providing us with your feedback. We are sorry to hear the hamper arrived slightly later then expected...please know all our dates are are preferred delivery date and not guaranteed. This is due to unforeseen delays within the courier network. Although the hamper was slightly late, we are pleased to hear the recipient still loved the hamper and enjoyed all the goodies 🎁 We hope to see you again, GB Team

Posted 1 year ago

“I like the website, loyalty program and hampers (particularly when on sale), but the products in the hamper were all near end of life and tasted stale. This leaves a bad impression for the gift”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are pleased you enjoyed our overall services, but so sorry to hear you were not satisfied with the overall quality of the hamper! Please know we have messaged you, regarding your recent purchase/review. Thank you, GB Team

Posted 1 year ago

“Didn't arrive on time despite expensive delivery cost, but recipient appeared to be satisfied.”

Posted 1 year ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, but we are pleased to hear they still enjoyed the hamper. We hope to see you again, GB Team

Posted 1 year ago

“Promised delivery date Thursday 18th August. Collected from the post office as per email Monday 22nd August. The basket itself was lovely, but unfortunately, it arrived way too late to cheer up my sick friend, and the cheese was inedible as it had been in transit for so long :-(”

Posted 1 year ago

Thank you for providing us with your feedback. We are so sorry to hear the arrival of your hamper didn't go as planned - please know the items are taken to the Post Office if the driver deems it unsafe to leave the item and this is to avoid theft or damages. We can confirm the cheese within your hamper is a long-life brie and doesn't require refrigeration. Although the delivery did not meet your expectations, we hope the hamper was still well received and that the items were enjoyed. GB Team

Posted 1 year ago

“Product was excellent”

Posted 1 year ago

Thank you so much for your feedback 🎁 See you soon! GB team

Posted 1 year ago

“It sounds like the basket was great and my dad loved it, however, it arrived a day later than I requested it, so my dad didn't have it on his actual birthday. I understand that this is out of Gourmet Basket's control, but they shouldn't offer delivery on specific dates if they can't ensure this happens.”

Posted 1 year ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, please know our delivery dates are preferred dates and not guaranteed. Although the hamper was late, we hope your Dad still enjoyed it and all the goodies inside! GB Team :)

Posted 1 year ago

“the parcel looked great but it was a week late dispite me ordering early”

Posted 2 years ago

Thank you for your feedback! We are sorry to hear the hamper arrived later than expected, but we hope it was still enjoyed! GB team :)

Posted 2 years ago

“Product was greatly received, however delay in preparing for shipping was a little disappointing”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected, but we are thrilled the hamper was well recevied. We hope to see you again :) GB team

Posted 2 years ago

“Baskets were good, but delivery (by Auspost) was patchy (some next day as advertised, some a day or two later).”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear the hamper arrived later than expected. Please know the selected date is a preferred delivery date and is not guaranteed. Although the hamper was slightly late, we hope it was well received and the goodies were enjoyed. Thank you, GB Team

Posted 2 years ago

“I sent an email the day of receiving our hampers - both were damaged and one came with an open packet of chips. I sent photos of this. Haven't had response from anyone.”

Posted 2 years ago

Hi Annabel, Thank you for taking the time to provide us with your feedback. Please know our team responded to your email on 25/3, and awaiting your response. If you would still like assistance from our team, please feel free to respond to the original email or via phone on 1300 354 393 Thank you, GB team

Posted 2 years ago

“I this bashed was delivered 10 days after ordered. Which was a bit longer than I'd hoped. I didn't get a photo from the company of what it looked like, so have no idea of it was what I ordered.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We have investigated your order and can see the hamper was delivered on your selected preferred delivery date. Unfortunately taking a photo of the hamper before it is dispatched from our warehouse is not a service we can offer. We hope the recipient liked the hamper and all the goodies inside. Hope to see you soon, GB team

Posted 2 years ago

“The delivery date was not as per what was mentioned in the email. I know it can change but it is not convenient.”

Posted 2 years ago

Thank you for taking the time to provied us with your feedback. We are sorry to hear the hamper arrived a day late, however we hope it as still well received and enjoyed by the recipent :) We hope to see you again, GB team

Posted 2 years ago

“Basket good. Delivery date missed. I paid 18.00 to get it delivered on a particular date for a birthday and it arrived today instead of Jan 21. Covid was the excuse. Don’t offer something you can’t deliver on.”

Posted 2 years ago

Thank you for your feedback. Please know the selected preferred delivery date, is a preferred date and is not guaranteed - this is noted on our website, along with the delivery delays. With this said, we understand it's frustrating when items are delivered on time, but we hope the hamper was still enjoyed. Thank you. GB team

Posted 2 years ago

“While the product was great, it was not delivered as promised and I rang 4 days after due delivery only to be told it was still in the warehouse and had not been collected by the courier. The lady was very helpful and said she would get it out immediately for next day delivery. Then a little while later she rang back and said the colour I ordered was out of stock, would I take another colour which I did. But surely I should have been notified a lot earlier. The present arrived the next day as promised by the lady but was one week late and not what I had originally order.”

Posted 2 years ago

Hi Wendy, Thank you for taking the time to provide us with your feedback. We are so sorry for the back and forth with your recent purchase with us. However, we are pleased to hear the second hamper arrived on time and we hope it was well received & enjoyed! Thank you, GB Team

Posted 2 years ago

“Ordered a Xmas hamper for a family member added quite a few extra items but the recipient never received these extra items. Thankfully I asked the recipient to take a photo of his gift hamper to show me what it looked like as the company needed this photo as proof the extra items weren’t received. Their email address failed to work as I sent loads of emails trying to get this sorted but they said they were never received, it took a live chat to fix the problem where I could show the photo whilst chatting. The items were then sent to the recipient. What I didn’t receive from the company is an explanation as to how these got missed in the first place. I’d recommend them for a run of the mill hamper just watch if you add extra items that they do send them and not just pocket the extra cash.”

Posted 2 years ago

“The hamper was nice but got there a day late even though I ordered it a week in advance”

Posted 2 years ago

Thank you for providing us with your feedback. Please know the selected date is a preferred delivery date, and not guaranteed. With this said we understand it can be frustrating when there are delays. We hope the hamper was still enjoyed! Thank you, GB Team

Posted 2 years ago

“I was disappointed at the lack of communication regarding order. I had to chase it up. Also it said when buying that it would be delivered on the 14th. It came on the 17th . After my sons birthday. Apart from that . Jez said it was a lovely surprise. Thanks Maria”

Posted 2 years ago

Thank you for your feedback. Please know the selected date is a preferred delivery date and is not guaranteed, this is noted on the website and must be acknowledged to proceed with your order. With this said, we understand it can be frustrating when deliveries are late and we hope the hamper was still enjoyed. Thank you. GB Team

Posted 2 years ago

“Delivered over a week late”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear the delivery of your hamper was delayed however, we hope the hamper was still enjoyed! We hope to see you again, GB team

Posted 2 years ago

“The box had to be opened to determine the contents. Other brand purchased were labelled on the outside as to model No.”

Posted 2 years ago

Thank you for your feedback & we apologies for any difficulty caused. We hope to see you soon :) GB Team

Posted 2 years ago

«
1
2
3
4
5
»

Gourmet Basket is rated 4.6 based on 6,687 reviews