Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They havent received it yet”

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Posted 2 years ago

Thank you so much for your feedback. Please know we have reached out to you directly, regarding your order/review. Thank you, GB Team

Posted 2 years ago

“Contents of box were spitting out with the ribbon holding the cover in place. It looked cheap. Not a pleasant look especially as a gift.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, but we hope the goodies inside was still enjoyed. Thank you, GB Team

Posted 2 years ago

“Very small amount of goods in a big box.”

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Posted 2 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, but we hope they still enjoyed the hamper Thank you, GB Team

Posted 2 years ago

“The problem is that the gifts arrived late. You should offer the service of a courier like DHL rather than just StarTrack”

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Posted 2 years ago

Hi BRYCE, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 2 years ago

“I ordered a hamper for my sons birthday which was on the 18/9/21. I asked for the hamper to be delivered on the 17/9/21. As my son and his family are renovating their home (at the address I stated) and are not living there at this time. My son has an office at the back of this property and was Woking at that address all day. The hamper was not delivered until 18/9/21, however my son left a note on the mailbox stating if Auspost came to give it to the next door neighbours. However Auspost left a card stating that the hamper was taken to Botany post office for pick up. As my sons daycare was placed into lockdown on that weekend, because there was a person there that had contracted COVID, he and his family had to self isolate for 10 days, by that time when he was finally able to pick the hamper up the cheese was ruined and had to be thrown out. Even though I rang and complained about the poor delivery, I felt I gave plenty of time for this hamper to get from Belrose toBotany by Friday 17/9/21. I was told it is stated on your web page regarding no guarantee of delivery at the date stipulated. I will not be ordering again from you and won’t be recommending your hampers. Very disappointing and not satisfactory customer service. Thank you Anne Smith”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay and that the driver did not follow the delivery instructions provided. As for the cheese, please know its a long life cheese and dose not require refrigeration. We have to better assist you next time round. Thank you, GB Team

Posted 2 years ago

“I was a bit disappointed it didn’t arrive on the day I requested it was 3 days later.”

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Posted 2 years ago

“Whilst the package was good I ordered it today’s before the recipients birthday to allow for ample time, and it didn’t arrive until after. Given it said same day this is disappointing.”

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Posted 2 years ago

“Basket good but was 5 days late being delivered.”

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Posted 2 years ago

“Hamper was well received , but as previously mentioned day late.”

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Posted 2 years ago

“Gift hamper contents were reportedly very nice, but it was delivered the next day, which is normally pretty good. Am pretty sure though I booked delivery for the following week (for a birthday). Luckily the recipient was there to receive. Also, just checking.. Presumably the cheese didn't require refrigeration? I'm told the packaging didn't give away the contents or mention in case there were any perishables, but I told the recipient to open it early in case it did.”

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Posted 2 years ago

“We received the gift basket but some items weren’t in the order which we took it as they had run out. It would have been nice if this was raised prior to sending the order so we could pick the replacement item.”

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Posted 2 years ago

“Delivery expectations deceptive. Not happy it took 5 days to deliver perishable goods.”

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Posted 2 years ago

“I like your offerings, especially the gifted wine offerings. I've given this rating as I'm unsure of the product itself, as it was a gift. Delivery was delayed by several days but staff were helpful when contacted. I would give them another go.”

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Posted 2 years ago

“Product fantastic, communication abit below par”

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Posted 2 years ago

“Just not taking risk again with delivery booked well I’m advance although it couldn’t be helped I just think it’s too risky and book way in advance”

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Posted 2 years ago

“The product is great and a good present. However I made an order again recently, and I was disappointed, that I chose my delivery for a friend’s birthday for 24th September and it arrived to him almost 2 weeks early, as if it shipped as soon as I ordered it. The product was great but it did feel less special for him to receive it early.”

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Posted 2 years ago

“Hamper could have had more items for price. Looked like more items on picture.”

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Posted 2 years ago

“Quality products, little expensive”

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Posted 2 years ago

“Golf nut hamper was considered a bit on the expensive side.”

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Posted 2 years ago

“The products were great and website easy to use but I didn’t receive any update on the delivery process so was in the dark about whether it happened.”

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Posted 2 years ago

Gourmet Basket is rated 4.6 based on 6,687 reviews