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Gourmet Basket Reviews

4.6 Rating 6,688 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,688 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team members I spoke with were lovely when placing the order and enquiring on the order. Very helpful and accommodating. However, my staff member sent me a picture of the gift saying thank you and I noticed it looked a bit light on. He confirmed what was received and it appeared all the add ons were forgotten, approx $50 worth. Melissa was quick to investigate and get the items out but it would have been nice for my staff member to receive it all at once. If my staff member didn’t send me a pic I would never have known. Thank you”

Posted 3 years ago

“no they didn't love their basket as it didn't arrive in time and they had left that location, i understand you mentioned that it may be delayed but it was for more days than expected, i tried to call to redirect and was not able to get through to anyone.”

Posted 3 years ago

“good service - very expensive!”

Posted 3 years ago

“The gift was well received and my friend enjoyed it. It was however delivered the day before her 50th birthday which was disappointing. When I got in touch with Gourmet Basket to query this, the customer service person was helpful and refunded my shipping fee”

Posted 3 years ago

“The hamper was great however, I took off points because the wrong greeting card was attached- it was to someone else, from someone else. Luckily, I checked this before gifting it”

Posted 3 years ago

“The hamper looked beautiful but unfortunately it was delivered lon the wrong day which I was annoyed about because I had asked for it to arrive on the person's birthday, not the day before.”

Posted 3 years ago

“I was happy with delivery but no so much with the $11 bottle of wine. I should have looked it up before ordering”

Posted 3 years ago

“Picture showed a 2016 bottle of bin 389 but recipent received a 2017 bottle. Need a warning on the site if you can't provide exact years etc.”

Posted 3 years ago

“Great delivery Great presentation Poor value for money”

Posted 3 years ago

“The hamper was sent as a gift I never saw the contents but the recipient wasn’t impressed especially when aware of cost. They did say the wine was very nice”

Posted 3 years ago

“I was very disappointed that the basket didn't arrive on the date specified. It didn't even arrive in Melbourne until the end of the day it was supposed to be delivered. I was disappointed on behalf of my elderly mother who was eagerly awaiting her birthday surprise. The gift itself was lovely”

Posted 3 years ago

“We ordered for Thursday. They rang and said that they could only deliver on Wednesday. And then it actually came on the Tuesday (two days before we actually wanted it). Not ideal. But the product looked good and fancy.”

Posted 3 years ago

“Have better delivery people that have more of a clue about what their delivery location is???”

Posted 3 years ago

“Your website wouldn’t let me override to next day delivery and continued to charge me for same day delivery even (which is almost double the cost). I tried calling and also attempted to use your messaging service. No response to date even though I have been overcharged.”

Posted 3 years ago

“I was disappointed that the robe was not included on the hamper due to lack of supplies however I was impressed that I was informed of the situation and a toiletry bag was substituted.”

Posted 3 years ago

“The product was good but delivery abysmal. Wont be ordering again.”

Posted 3 years ago

“I saw it and whilst I liked it, I was not wowed. Maybe it was a poor selection of baskets but I thought for the price I paid, it be a little nicer.”

Posted 3 years ago

“Unfortunately the parcel was delivered on Saturday instead of on Monday when I had asked and the recipient wasn't home and the parcel has gone missing! I have followed up with the courier company and they did deliver it to the correct address. The recipient seems to think the neighbours have taken the parcel but they are denying it. So I can't rate the product as it wasn't received. Very disappointed with the whole experience I'm afraid.”

Posted 4 years ago

“A bit overpriced and there was too little items in the basket for the amount of packaging there was stuffed in the basket. It was underwhelming.”

Posted 4 years ago

“Whilst the product was good, it was sent to the wrong address and subsequently the birthday gift arrived a day late.”

Posted 4 years ago

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Gourmet Basket is rated 4.6 based on 6,688 reviews