Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,121 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

Gourmet Basket 5 star review on 26th April 2025

Jennifer Wills

Gourmet Basket 5 star review on 23rd November 2024

Gail Ward

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was great and very well received. They delivery times frames needed to be explained before I ordered though as it was not delivered in time.”

Helpful Report

Posted 4 years ago

Hi Fiona, sorry your order was not delivered on time and sorry that the delivery time frames are not clear enough. Thank you for taking the time to leave your feedback

Posted 4 years ago

“I was surprised at how little was in our basket compared to another company we have been dealing with. Sorry but we will go back to the other company. Also I did not appreciate the messages that said you could see I looked at your basket and didn't buy one when I had already ordered one. You need to upgrade your programme.”

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Posted 4 years ago

“I don't know if the birthday girl liked the basket, she hasn't opened yet. I asked for it to be delivered on the 7th September when her birthday is. Maybe you don't take notice of the required delivery date. I am sure it will be nice when it does get opened though.”

Helpful Report

Posted 4 years ago

“I wanted to send a gourmet package to my son who lives in Sydney NSW 2010. The order form was difficult to use, many times trying to reject my information. I did contact a person there and she said it would be worked out. Well, we got charged for 2 of the Gourmet Hampers, because one got recalled from the Newcastle Area and the original order was delivered to the original Sydney address. One of the Gourmet Hampers should have been returned to stock at no extra charge to me not both delivered to Surry Hills in Sydney and I had a full second cost charged to my credit card - which should not have happened as I did not order 2 Hampers. We are aged pensioners and this sort of extra fee hits us hard. You have not dome the right thing by us, and as such, we will not buy from you in the future.”

Helpful Report

Posted 4 years ago

Hello, thank you for taking the time to leave your thoughts and feedback on our serivce. I'm sorry to hear that you had this experience and I completely understand how frustrating it would be to be charged when you had not ordered 2 hampers. I'd love the opportunity to resolve this issue with you and refund the price of the second hamper but unfortunately none of your details were left on this post so could you please send an email to service@gourmetbasket.com.au and we can go from there. Sorry again for any inconvenience this has caused - Jen

Posted 4 years ago

“Still payed the extra delivery cost that was for same day delivery even though it was after the time and wasn't delivered same day.”

Helpful Report

Posted 4 years ago

“Disappointed specifically called and spoke to someone to make sure basket could be delivered to Melbourne on Friday they said no problem. Basket was in transit from 12:30 Friday but delivered to my friends neighbour who didn’t see it till Sunday morning and dropped it round. Disappointed 😔”

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Posted 4 years ago

“yeah look, I usually order from gourmet basket and it’s usually good but this time however, it wasn’t. Package was supposed to arrive on the 14th of August and it’s the 17th currently and it still hasn’t arrived.”

Helpful Report

Posted 4 years ago

“I was wrongly charged for the same/ next day delivery when the gift was asked to deliver a week later. When I realised the mistake, I rang the office to sort it our but the available options was limited: eg there is no store credit as I am not allowed to get credit back to my account; 2. adding more good in the gift basket was limited as some "men only" items was running low and could not guarantee the availability.”

Helpful Report

Posted 4 years ago

“For some reason the delivery was incorrectly addressed or read wrong and therefore didn’t arrive on time the order clearly stated 87 as the street number but the driver thought it was B7 which was only sorted when I called the following day to when it should have been delivered and then was followers up and delivered annoying as it was a special birthday and my contact number was on the order so a simple call to check would have been better than me chasing the parcel not ideal first experience”

Helpful Report

Posted 4 years ago

“It was presented beautifully but on seeing it I believe it was way to expensive for what my daughter received I know I added the Bollinger which was expensive BUT there could have been a few more items for the price.”

Helpful Report

Posted 4 years ago

“The team members I spoke with were lovely when placing the order and enquiring on the order. Very helpful and accommodating. However, my staff member sent me a picture of the gift saying thank you and I noticed it looked a bit light on. He confirmed what was received and it appeared all the add ons were forgotten, approx $50 worth. Melissa was quick to investigate and get the items out but it would have been nice for my staff member to receive it all at once. If my staff member didn’t send me a pic I would never have known. Thank you”

Helpful Report

Posted 4 years ago

“no they didn't love their basket as it didn't arrive in time and they had left that location, i understand you mentioned that it may be delayed but it was for more days than expected, i tried to call to redirect and was not able to get through to anyone.”

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Posted 4 years ago

“good service - very expensive!”

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Posted 4 years ago

“The gift was well received and my friend enjoyed it. It was however delivered the day before her 50th birthday which was disappointing. When I got in touch with Gourmet Basket to query this, the customer service person was helpful and refunded my shipping fee”

Helpful Report

Posted 4 years ago

“The hamper was great however, I took off points because the wrong greeting card was attached- it was to someone else, from someone else. Luckily, I checked this before gifting it”

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Posted 4 years ago

“The hamper looked beautiful but unfortunately it was delivered lon the wrong day which I was annoyed about because I had asked for it to arrive on the person's birthday, not the day before.”

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Posted 4 years ago

“I was happy with delivery but no so much with the $11 bottle of wine. I should have looked it up before ordering”

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Posted 4 years ago

“Picture showed a 2016 bottle of bin 389 but recipent received a 2017 bottle. Need a warning on the site if you can't provide exact years etc.”

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Posted 4 years ago

“Great delivery Great presentation Poor value for money”

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Posted 4 years ago

“The hamper was sent as a gift I never saw the contents but the recipient wasn’t impressed especially when aware of cost. They did say the wine was very nice”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,121 reviews