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Gourmet Basket Reviews

4.6 Rating 6,689 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,689 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy with the presentation of the gift basket and my father in law liked it. However I'm very disappointed with the length of time it took to deliver (with no correspondence to advise the delayed delivery). I was told it would be delivered on the 5th of May but it wasn't delivered until the 6th of May! I did send an email to ask if the basket could be delivered on the 4th of May and I was advised by Rachel "Unfortunately we are unable to change your gift delivery date as the earliest this would arrive would be for the 5th May." with no explanation offered as to why. The basket I chose was quite expensive as it was a very special gift for my father in law. I know I left my order to the last minute and we're in a pandemic but the delay wasn't satisfactory. As a comparison: after I ordered a basket from your website I went to a UK website to order one for my sister living in the UK and it was delivered two days later (on a Saturday). Would appreciate an explanation for the delay or I regret I will not be utilising your service again.”

Posted 4 years ago

“Pretty good service although the gift I selected where not available friendly staff rang me to advise and alternatives where found”

Posted 4 years ago

“Delivery and quality was great. However I paid for a 750ml bottle of Moët and recipient only received a 200ml bottle. Please let me know how this can be rectified. Also received macadamia biscuits instead of chocolate. Thank you.”

Posted 4 years ago

“Loved the gift however you didn’t deliver on the requested day.”

Posted 4 years ago

“The whole reason I ordered this hamper was because it was supposed to come with a animal print tea cup. Came with a plain pink cup. Very disappointing”

Posted 4 years ago

“No complaints about the actual hamper, but really disappointed and major issues with the delivery. This was purchased as a gift, I live in the UK, my son in Sydney. I was hoping it would be a nice surprise, but alas, no! After receiving several emails from the courier stating the hamper had been dispatched and delivered I contacted my son, to find out he had not received it (bang goes the surprise). Then told it had been delivered to a ‘Daniel’ no idea who Daniel is, but thought at least he’s going to have a nice surprise! Eventually, the hamper arrived ~ yeah. I suggest you change your courier.”

Posted 4 years ago

“Gift basket arrived as per description however was delivered a day earlier than the requested delivery date which was disappointing. I guess early is better than late, but would have been nice to have it delivered on the Friday not the Thursday.”

Posted 4 years ago

“The ordering process was great. I was told the basket could be delivered the following day. I requested the delivery to be in 3 days time, certainly allowing enough time for that to happen. It did not arrive until a day AFTER I requested, when I rang to find out why there was a delay in delivery there was no real reason given. Very disappointing”

Posted 4 years ago

“Basket was great but delivered a day late, which was very disappointing as it was needed on the Friday (not the Monday) when it was delivered.”

Posted 4 years ago

“Hi - I actually have no idea if the basket I ordered was ever delivered, so I can't honestly answer the questions you have posed below. The recipient didn't respond (not really expected - it was a business acquaintance) and I received no notification from your company to let me know that it had been delivered. I think that this would be a handy addition to your service in future - to tell the sender that the basket has been delivered. Thank you.”

Posted 4 years ago

“Unfortunately the gift did not arrive on the date requested despite plenty of notice being given to allow for any unforeseen delays. The company did refund the delivery cost but not quite the point when you arrange a surprise birthday gift.”

Posted 4 years ago

“Definitely not value for money”

Posted 4 years ago

“This has not been delivered. Can someone please call me on 0412 902 343”

Posted 4 years ago

Hello Marnie Thank you so much for reaching out. Sincere apologies to hear your gift has not arrived as of yet. I have contacted Startrack to find out further information regarding your delivery ETA. As a gesture of apology for your gift not arriving on your requested delivery date we have refunded your delivery fee and will be in contact with you directly discuss further Kind Regards Rachael Customer Service

Posted 4 years ago

“Delivered on time. Delivered a good wine, but sadly not the one I ordered.”

Posted 4 years ago

“but, I asked for a message to be included as the box was going to our friends in lockdown in a Sydney hotel. No message was attached. This was disappointing. They did not know who the box was from.”

Posted 4 years ago

“Delivery time was great. I was disappointed with the miniature snack type products. The chips were personal sized packs, which was ok but I don't know where you found such a little Jerky pack and the jar of nuts was tiny.”

Posted 4 years ago

“My issue is that the basket was not delivered on Tuesday 10 March; rather it arrived on Thursday 12 March.”

Posted 4 years ago

Hello Suzanne Thank you so much for reaching out. I can confirm your gift was delivered on the 10/3/20 at 3.34pm as requested. Our customer service team have sent through an email with the proof of delivery information. If you wish to discuss this further please don't hesitate to contact us. Kind Regards Rachael Customer Service

Posted 4 years ago

“hasnt arrived”

Posted 4 years ago

Hello Brendan Thank you for reaching out. We can confirm your gift was delivered on the 24/2/20. Our customer service team have been in direct contact with you and sent through the delivery confirmation details. If you have any further questions or concerns please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“Products were great - tasty & hi quality. Quantity was very poor for the price - minimal amount in a too large box padded out with packing paper.”

Posted 4 years ago

Hello Chris Thank you so much for sharing. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Apologies that your hamper did not meet your expectations this time although we are very pleased to hear that you enjoyed the taste & quality of our products. We look forward to helping you select your next gift in the near future. Kind Regards Rachael Customer Service

Posted 4 years ago

“Dear Gourmet Basket - I have no idea if they liked their basket or if they have in fact even received it? Upon purchasing, your website stated it would send me a message when the gift had been delivered. I have still not received anything to say that actually happened. I am too busy to pursue these kinds of things and just have fingers crossed that it was delivered and that we'll hear from the recipient at some stage.”

Posted 4 years ago

Hello Andie Thank you for reaching out. Apologies that you did not receive any tracking details once your order was placed. Our customer service team have been in contact with you directly via email and are currently investigating the matter further for you. If we can assist you with anything else please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

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Gourmet Basket is rated 4.6 based on 6,689 reviews