Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,121 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

Gourmet Basket 5 star review on 26th April 2025

Jennifer Wills

Gourmet Basket 5 star review on 23rd November 2024

Gail Ward

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best service!”

Helpful Report

Posted 5 years ago

Hello Grainne Thank you for taking the time to contact us and we would like to apologise for your experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you would like to discuss this further please feel free to call the office. Kind Regard Rachael Customer Service

Posted 5 years ago

“As the gourmet basket hasn't been delivered as yet, I am not able to write a review.”

Helpful Report

Posted 5 years ago

“I have only ticked 'acceptable' as we haven't opened it yet as it came a day early. It was to be delivered on Wednesday 27 for handing over to our guests on Thursday 28.”

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Posted 5 years ago

Thank you so much Robyn for sharing your feedback. We hope your recipients loved their Cheese and Wine office Share Hamper. Apologies that your gift arrived a day earlier than expected. If we can assist you with anything else please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“The orders were for Christmas so you are a bit premature in seeking feedback. Had to score acceptable in order to submit”

Helpful Report

Posted 5 years ago

Hello Suzanne Thank you for sharing. Apologies that you received an email asking for feedback before your gifts were received. Please note the feedback email you received are automated and sent out a week after your order is placed. If we can assist you any further please don't hesitate to ask. Thank you Rachael Customer Service

Posted 5 years ago

“The basket was fine however the delivery did not arrive until 4:30 on Friday. At this point it was too late for me to deliver and for them to enjoy at the end of their day. It would be appreciated in the future if you made it clear that deliveries could come anytime between 10 am and 5 pm and that you don't deliver the baskets yourselves.”

Helpful Report

Posted 5 years ago

Thank you so much Colin for sharing your feedback. Our delivery timeframe and couriers we use are listed on our website at the top of the page under delivery options. Deliveries are made during business hours, being 9am – 5pm on weekdays. Apologies for any disappointment or inconvenience caused, please let us know if we can assist you any further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“We ordered Moet & Chandon and chocolates, but they received Mumm and chocolates. Odd!”

Helpful Report

Posted 5 years ago

Hello Stewart, Thank you so much for reaching out. Apologies that you received a different champagne in your hamper, if you could please send a photo through to us of the hamper you received so we can look into this further for you that would be greatly appreciated. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Good Morning, Follow up on Delivery would be helpful. Took over 1 week to delivery with Startrack.”

Helpful Report

Posted 5 years ago

Hello Melissa, Thank you for providing your feedback. We apologise for the disappointment caused. After looking into this further for you, we can see your gift was delivered six days after your chosen gift delivery date. Our customer service team have contacted you via email and refunded your shipping fee. If there is anything else we can assist you with please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“They delivered a day late”

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Posted 5 years ago

“The basket hasn't been received yet.”

Helpful Report

Posted 5 years ago

Hello Stephen, Thank you for reaching out. Our customer service team have been in contact with you via email and confirmed the gift arrived on your chosen gift delivery date. If there are any further questions or concerns please don't hesitate to contact the office. Rachael Customer Service

Posted 5 years ago

“I have been using Gourmet Basket to send gifts from my company for some time. I used to receive notifications when the gift was shipped as well as notifications when the gift was delivered. These no longer happen and I now have to follow up to find out if in fact the order has gone out. Disappointing and something else to have to follow up on.”

Helpful Report

Posted 5 years ago

Hi Janet, this is Stuart - let me look into that for you - as we have not changed that system. Standby.

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,121 reviews