Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,689 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,689 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 1st May 2024

L Duce

Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I was disappointed that the delivery missed my friends birthday and was not as ordered, Gourmet Basket have apologised for thjis and provided a shipping credit and a discount voucher for subsequent purchases and this is appreciated.”

Helpful Report

Posted 4 years ago

Hello Craig Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team attempted to contact you via phone and email last week although never received a response in regards to the out of stock item in your hamper. Confirming the product that was substituted in your hamper was of greater value. As a gesture of apology for your gift arriving later then your chosen gift delivery date we have refunded your shipping fee. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“I never received any acknowledgement from my friends for the 3 orders that I purchased. Did you remember to include the message and the sender's name - Eric Yang?”

Helpful Report

Posted 4 years ago

Hello Eric Thank you so much for reaching out regarding your delivery. Our customer service team have been in contact with you via email to confirm all your gifts have been delivered. We included your gift card messages as requested with each of your gifts. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“The hamper was fine but the customer service was really poor. I made an error with the address (wrong house number) & rang through about 15 minutes later to change it. The woman I spoke with was abrupt & unhelpful & told me that she wasn't sure if she could change it. I asked if she could email confirmation that it was done so the next day when I hadn't received confirmation I rang & spoke with another woman who confirmed with the person I'd spoken with the previous day that the address had been updated. It had not. Luckily the delivery person rang the recipient of the hamper.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“They still haven’t received it! It was supposed to be delivered on Christmas Eve morning .by 330pm it still hadn’t arrived and they had to leave. They’ll pick it up at post office today. Not exactly what I’d thought would happen.”

Helpful Report

Posted 4 years ago

Hello Fiona Thank you so much for reaching out. I have looked into this further for you and can see your gift arrived on Christmas eve as requested and was collected by the recipient. The courier delivers between 9am -5pm so we are unable to guarantee a delivery time unfortunately. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“Quite expensive for what you get”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Apologies that you were dissatisfied with your gift. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you wish to discuss anything further please don't hesitate to contact our office. Kind Regards, Rachael Customer Service

Posted 4 years ago

“Disappointed When a delivery couldn’t be done on Christmas eve and I thought the driver just for one isolated delivery could have got out to ask someone about the house number”

Helpful Report

Posted 4 years ago

Hello Trudy Thank you so much for taking the time to contact us. We would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email and refunded your shipping fee. If there is anything else I can do to assist please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 4 years ago

“I sent two baskets, 1 to my mum which She has recieved. But elderly mother in law who is spending Chrissy on her on own didn’t get hers as it ended up in north nsw not south west NSW. As the post office kindly told me today. So my mother in law gets nothing”

Helpful Report

Posted 4 years ago

Hello Kelly Thank you so much for reaching out. Sincere apologies that your mother-in-law hasn't received her gift as of yet. Our customer service team have been in contact with you via email. If you could please respond with further information so we can investigate this further for you. Kind Regards, Rachael Customer Service

Posted 4 years ago

“Lovely product but failed to deliver on the requested date. Basket turned up 3 days early.”

Helpful Report

Posted 4 years ago

Thank you so much for reaching out. Wonderful to hear you loved the Moet Christmas Hamper. Apologies that your gift arrived earlier than expected. Over the Christmas period we were sending gifts out a few days earlier to ensure they arrived in time although I believe this may have been an error our end. If there is anything else we can assist you with please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 4 years ago

“Not very friendly person and I felt she didn’t know the product nor procedure”

Helpful Report

Posted 4 years ago

“A great selection of product but delivered on the wrong date....”

Helpful Report

Posted 4 years ago

Thank you so much for sharing. We are so pleased to hear you enjoy our wide selection of gifts. Apologies that your gift arrived earlier than expected, although over the Christmas period we sent all our gifts out a few days earlier to ensure they would arrive in time. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 4 years ago

“Not the best service!”

Helpful Report

Posted 4 years ago

Hello Grainne Thank you for taking the time to contact us and we would like to apologise for your experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. If you would like to discuss this further please feel free to call the office. Kind Regard Rachael Customer Service

Posted 4 years ago

“As the gourmet basket hasn't been delivered as yet, I am not able to write a review.”

Helpful Report

Posted 4 years ago

“I have only ticked 'acceptable' as we haven't opened it yet as it came a day early. It was to be delivered on Wednesday 27 for handing over to our guests on Thursday 28.”

Helpful Report

Posted 4 years ago

Thank you so much Robyn for sharing your feedback. We hope your recipients loved their Cheese and Wine office Share Hamper. Apologies that your gift arrived a day earlier than expected. If we can assist you with anything else please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 4 years ago

“The orders were for Christmas so you are a bit premature in seeking feedback. Had to score acceptable in order to submit”

Helpful Report

Posted 4 years ago

Hello Suzanne Thank you for sharing. Apologies that you received an email asking for feedback before your gifts were received. Please note the feedback email you received are automated and sent out a week after your order is placed. If we can assist you any further please don't hesitate to ask. Thank you Rachael Customer Service

Posted 4 years ago

“The basket was fine however the delivery did not arrive until 4:30 on Friday. At this point it was too late for me to deliver and for them to enjoy at the end of their day. It would be appreciated in the future if you made it clear that deliveries could come anytime between 10 am and 5 pm and that you don't deliver the baskets yourselves.”

Helpful Report

Posted 4 years ago

Thank you so much Colin for sharing your feedback. Our delivery timeframe and couriers we use are listed on our website at the top of the page under delivery options. Deliveries are made during business hours, being 9am – 5pm on weekdays. Apologies for any disappointment or inconvenience caused, please let us know if we can assist you any further. Kind Regards, Rachael Customer Service

Posted 4 years ago

“We ordered Moet & Chandon and chocolates, but they received Mumm and chocolates. Odd!”

Helpful Report

Posted 4 years ago

Hello Stewart, Thank you so much for reaching out. Apologies that you received a different champagne in your hamper, if you could please send a photo through to us of the hamper you received so we can look into this further for you that would be greatly appreciated. Kind Regards, Rachael Customer Service

Posted 4 years ago

“Good Morning, Follow up on Delivery would be helpful. Took over 1 week to delivery with Startrack.”

Helpful Report

Posted 4 years ago

Hello Melissa, Thank you for providing your feedback. We apologise for the disappointment caused. After looking into this further for you, we can see your gift was delivered six days after your chosen gift delivery date. Our customer service team have contacted you via email and refunded your shipping fee. If there is anything else we can assist you with please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 4 years ago

“They delivered a day late”

Helpful Report

Posted 4 years ago

“The basket hasn't been received yet.”

Helpful Report

Posted 4 years ago

Hello Stephen, Thank you for reaching out. Our customer service team have been in contact with you via email and confirmed the gift arrived on your chosen gift delivery date. If there are any further questions or concerns please don't hesitate to contact the office. Rachael Customer Service

Posted 4 years ago

“I have been using Gourmet Basket to send gifts from my company for some time. I used to receive notifications when the gift was shipped as well as notifications when the gift was delivered. These no longer happen and I now have to follow up to find out if in fact the order has gone out. Disappointing and something else to have to follow up on.”

Helpful Report

Posted 4 years ago

Hi Janet, this is Stuart - let me look into that for you - as we have not changed that system. Standby.

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 6,689 reviews