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Gourmet Basket Reviews

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered, paid for but not delivered. Ordered an Anniversary basket as a surprise to be delivered on 8th April (ordered on 3rd April) so disappointed that it didn't arrive. Too late now as the surprise is ruined. When looked at tracking today said if not delivered by 18TH APRIL to contact them!”

Posted 2 years ago

“you sent the wrong basket delivered to the customer”

Posted 2 years ago

Hi Amy, Thank you for taking the time to provide us with your feedback. Please know we have messaged your privately, regarding your recent purchase/review. Thank you, GB team

Posted 2 years ago

“I ordered my gift from Gourmet Basket on 13/02/22. You sent it on 15/02/22. It has never arrived. It was a belated birthday present. The birthday was on 09/02/22. It is now 02/03/22. It is a bit late. I have seen the person myself since then. I could have given the present in person. The person keeps asking when is it going to arrive. The whole impact of receiving the present has been lost. I am sure that this is the fault of Australia Post, rather than Gourmet Basket. You should not use Australia Post.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We understand that it is frustration your hamper has not been delivered yet. Please know we dispatch all orders in accordance with the selected preferred delivery date, and not the date the order was placed. Unfortunately, there are delays across the courier network and this is information is noted on our website. Again, we are sorry for any disappointment caused, and hope the hamper is enjoyed once received. Thank you, GB team

Posted 2 years ago

“arrived one day after birthday. never will i use again”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed - this information is noted on our website. Although the hamper arrived a day late, we hope it was still enjoyed. Thank you, GB Team

Posted 2 years ago

“The basket we purchased was for a colleague recouperating in hospital after an operation. The delivery driver decided that it was unsafe for him to go to the hospital to deliver it and delivered it to the nearest Post Shop. I liaised with Katya in your customer service department and expressed my disappointment with this. Were we supposed to expect our colleague to go to the Post Shop and collect the basket herself? I was told by Katya that there was nothing she could do about it and that I should have read the fine print that said if a parcel wasn't able to be delivered it would be delivered to a Post Shop. If I had known that I would never have placed the order! I canceled my order and Katya said she would arrange a refund minus the delivery fee if she was able to get the courier to pick up the parcel and return it to you. Not once did she offer to get the courier to pick it up and deliver it to a home address! I received my refund but didn't receive a refund for the delivery. This was the worst experience of customer service I have ever encounted. You keep asking me to rate you out of 5 and give you feedback, I rate you a 1 only because the option to rate you a 0 isn't there. Suffice to say I won't be using you again, our Company won't be using you again and I will not be recommending you to anyone! Going by my past experience I don't expect anyone to call me or for this feedback to go anywhere.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with the delivery of your hamper. We understand your disappointment, however StarTrack only delivery the hampers to the Post Office if they deem it unsafe to leave the hamper unattended – this is to avoid theft of your purchased goods. Unfortunately, once a hamper has been delivered to a Post Office, Startrack note it as ‘delivered in full’ and we are unable to arrange redirection. Once the hamper was not collected from the Post Office and returned to our warehouse, we refunded you for the value of the hamper – no freight was refunded as the driver delivered the hamper as per our T&C’s and due to an incorrect address originally being provided to us. Again, we are sorry for any disappointment caused. Thank you, GB team

Posted 2 years ago

“Item still hasn't arrived.”

Posted 2 years ago

Thank you for taking the time to provied us with your feedback. Please know our customer service team have emailed you direclty. Thank you, GB team

Posted 2 years ago

“I rang and spoke to support regarding the gift card message being a collection of farewell wishes. I was told to email them through and then put a note to say I'd email the messages through in the gift card text area on the online order. The gift basket recipient ended up with a gift card that states "I will send an email with messages from the team for Lyla"”

Posted 2 years ago

“It was supposed to be delivered on the 14th of Jan 2022 but it’s still stuck at the delivery depot with no indication of delivery!!!!!!! What is going on!”

Posted 2 years ago

“The delivery driver apparently just left the parcel at the hospital loading dock. It wasn’t located until days later when the contents was spoiled due to weather.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. Please know due to the current Covid situation, most deliveries to a hospital are not permitted or are occurring via the loading dock. Although you were not completely satisfied with the delivery your hamper, we hope the hamper was still enjoyed. Thank you. GB Team

Posted 2 years ago

“I have not yet received the gourmet basket. Can you advise when it will arrive?”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see a preferred delivery date of 21 Jan has been selected, when placing the order. Please know your order will be dispatched in accordance to your selected date. Thank you, GB team

Posted 2 years ago

“Would not recommend. They removed an item from the basket without notification or any alternative and no response from customer service”

Posted 2 years ago

Thank you for providing us with your feedback. We apologise that an item was removed from your order without prior notification. Please know our standard practice is to call and email all customers regarding items that are out of stock when we can not replace the item for a similar item. We can confirm at the time of the item being removed from your order, the item was also refunded, meaning we were not charged for an item that was not received. Although you were not completely satisfied with your experience, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“wasn't delivered on the day of my friend's 50th despite being ordered with the correct delivery date. Despite me confirming with their customer service people. When I called to complain they said I didn't read the small print which says they don't guarantee delivery days!!!! Why order in advance to ensure your loved one gets what you send them on their special occasion. I recommend going with a company that CAN guarantee delivery day!”

Posted 2 years ago

“The package was picked up at the depot on 20 December 2021. I have the order confirmation. I asked if they received the wine package and they didn’t. The delivery address provided is correct. Please explain”

Posted 2 years ago

Hi Kelly, Thank you for your feedback & we apologies for any inconvenience caused. We have looked into your order and can see this matter has now been resolved with our customer service team. Please let us know if we can assist you further. Thank you, GB Team

Posted 2 years ago

“A complete confidence trick and rip off. What was delivered had nothing in common with the description of the Therapy mens luxury hamper. Nothing of the advertised product was sent. the replacement was extremely poor value. a complete and utter embarrassment of a gift.”

Posted 2 years ago

Hi Roger, Thank you for providing us with your feedback. We are sorry to hear you were not completely satisfied with the substituted items within your hamper. Please know we reserve the right to replace items that may be out of stock, for a similar item also at the same value. If you have received a completely different hamper, please email a photo to our team at servcie@gourmetbasket.com.au Again we apolgies for any inconvenience caused. Thank you.

Posted 2 years ago

“Once an item was selected, an additional item was offered for a reasonable price, not so at the end. Shipping prices were a travesty. Multiple items to the same address were individually charged insane shipping. Never again!!! $80.00 for 12 pretzels for children whose home burned down near Denver”

Posted 2 years ago

“Shocking no communication what so ever this basket was ordered 18 dec still not here”

Posted 2 years ago

Hi Tina, Thank you for your feedback. We have looked into your order and can see this matter has now been rectified by our customer service team. Again, we apologies for any inconvenience casued. We hope to see you again. GB team

Posted 2 years ago

“Even though I selected the delivery date of 28th of December it has still not been delivered. That’s a bit disappointing that it didn’t arrive for Christmas. My daughter is going away today so won’t be home to accept it.”

Posted 2 years ago

“Never arrived. Despite following up by us - this need to update - ordered 20 Dec. Not delivered as at 1 Jan despite more following up by us. A warning to others.”

Posted 2 years ago

“Gift never arrived”

Posted 2 years ago

“Did not meet delivery expectations and when it finally arrived, the ingredients were just shoved in a cardboard box. No gift basket or box, and no decent packaging either. So disappointed-and definitely not value for money.”

Posted 2 years ago

Hi Anne, Thank you for reaching out to us and we are sorry to hear you were not completely satisfied with your hamper. Can we please ask that you email a photo of the hamper, as received to our customer service team at service@gourmetbasket.com.au Thank you, GB Team

Posted 2 years ago

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Gourmet Basket is rated 4.6 based on 6,687 reviews