Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad Service”

Helpful Report

Posted 2 years ago

“6 day delivery Sydney to Sydney completely destroyed the intended impact and effect of the gift basket that was meant to celebrate the closing out of a major transaction. Couldn't get through to customer service line. Will never use this service again”

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Posted 2 years ago

“still not recieved”

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Posted 2 years ago

“The item still has not been delivered”

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Posted 2 years ago

“You delivered the wrong gift with the wrong message on the card to the right person. I am waiting for you to rectify the matter.”

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Posted 2 years ago

“I ordered for next day delivery and ordered was delivered after four days. Only reason I ordered through gourmet basket and paid premium price to make sure order is delivered next day. No communication nothing to let me know it won't be delivered on time.”

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Posted 2 years ago

“I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all (to this date they have not yet replied) I'll never use them again and would not recommend!!”

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Posted 3 years ago

“Good morning My daughter Eimear and Partner Jack still havent received their Gourmet hamper from you...So disappointed in your service...Will never use you again”

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Posted 3 years ago

“I sent my mother a gift from you for Christmas, she rang me yesterday (Christmas day) to thank me for sending her something, however she said I should never buy from you again as the gift was disgusting with most of it being rolled up paper, a very cheap pair of slippers, some cheap bath salts and some other low value thing. Anyway normally I wouldn’t complain, but it really upset her (and me) so I do t think I’ll ever be buying from you again.”

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Posted 3 years ago

“I paid for Express shipping for the hamper to arrive on 21 Dec as a Christmas present and it hasn’t arrived as of 25 Dec…”

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Posted 3 years ago

“I asked for the hamper to be delivered on the 22nd December to Townsville, QLD. I have tracked the hamper and it left Brisbane on the 22nd, went to Sydney??? God knows why? And there it still is! It’s the 23rd dec and still not delivered. You would think someone in logistics would use their brain and send the hamper a few days before the due date so it arrived on time not on the delivery date. And as for why it went backward to Sydney?? I’m left disappointed as this was a Christmas present and obliviously now it’s not”

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Posted 3 years ago

“The worst experience I have had with any company. A person by the name of Natasha was rude and could not explain the stuff up of their web site, which said delivery was still available till the 23rd December, but she said delivery was closed on the 22nd in direct contravention to what they were advertising. Be very careful when dealing with this company as they appear to be very dodgy. I will never order from this company ever again.”

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Posted 3 years ago

“Auspost didn't even attempt to deliver Basket, and Gourmet Basket could not care less.”

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Posted 3 years ago

“It was a pain and horrible experience. I purchase online and paid for the delivery. I did mention "pls call the recipent number when you arriving around the building. Finally the hamper was just sent to the Post Office and asked us to pick up my myself. What is the point I purchased online and paid for the delivery? What is the point I purchased from GB that at the end I need to collect from post office and re-deliver to the recipent? Why dont I buy it somewhere else without that expectation and headache? When I called to customer service, your representatives said your company cannot do anything about it? It was handled by Star track and excuse I only deal with GB I dont deal with your appointed courier! Why should I (as a customer) need to be that headache with the service i paid for?????”

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Posted 3 years ago

“Very poor customer service and Gourmet Basket take no responsibility for delivery, which has been significantly delayed. I appreciate it is a busy time of year but the third party covid excuse runs a bit thin these days.”

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Posted 3 years ago

“My fault , I put 5 instead of 6 on the street address and it was left in a so called safe place only to never be seen again,obviously someone has enjoyed it, personally I hope they choke on it”

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Posted 3 years ago

“So disappointed, basket was delivered 2 weeks after order was placed.”

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Posted 3 years ago

“DELIVERED IT TO THE WRONG PLACE”

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Posted 3 years ago

“Will never order with Gourmet Basket again.”

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Posted 3 years ago

“Delivered significantly after what was described as a 'preferred' delivery date.”

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Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,319 reviews