Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,452 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked for Thursday before Easter, as it was a Easter surprise for my daughter, as at the time of writing this it still hasn’t arrived!”

Helpful Report

Posted 3 years ago

“They haven’t arrived yeti”

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Posted 3 years ago

“The fruit was damaged Strawberries damaged Mango was soft and opened it was mush Maggie beer damaged Kiwi fruit damaged I didn't return it as was a Thank you present very disappointing when I saw it”

Helpful Report

Posted 3 years ago

“Good Afternoon I was really disappointed to hear that the fruit basket that I had delivered to friends in Sydney last Friday ended up at the Post Office!!?? By the time they collected it half the fruit had to be thrown out they said. I spent so much time on the phone putting that order through because the website wasn’t working then this happens! That is not very professional at all. I’d really like a refund or another delivery sent please. Robyn Prowd”

Helpful Report

Posted 3 years ago

“Instead of delivering to the mentioned address the parcel was delivered to the post office without any notification of the receiver!”

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Posted 3 years ago

“poorly handled, not delivered as scheduled, and overall poor form for the price. not recommended.”

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Posted 3 years ago

“Package apparently was delivered but recipient has not received it. Was left in some safe spot. Still under investigation so let’s see what the outcome will be.”

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Posted 3 years ago

“The order was placed weeks before Valentine’s Day with a requested delivery date of 14/2. I tracked delivery and saw it had arrived in the receivers area however the forwarder advised they wouldn’t deliver it until the following day. The next day the forwarder advised there was no one at home and took the order to the local post office for collection the next day. There was someone home on the day. Very unhappy with the delivery service but also the despatch date entered by GourmetBasket knowing that it takes 2 transit days for delivery.”

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Posted 3 years ago

“In short it took Gourmet Basket 3 days to make the parcel up and 7 days get it delivered from NSW to Queensland I could have made up the same gift parcel in Perth and mailed it myself by Australia Post to Brisbane in the same time frame it took your company to dispatch and deliver the parcel to the Brisbane address.”

Helpful Report

Posted 3 years ago

“Their customer service response times stink and of late have been making endless mistakes at their end. I ordered a basked on Dec 14th and then changed the address in a matter of day but the basket never got sent out to my client until Feb 5, 2023!! The reason give was understaffed. Never ever will I place and order or use their services again. It's horrible.”

Helpful Report

Posted 3 years ago

“I ordered it to be delivered on my Mothers birthday however it arrived two days later. Very disappointed and won’t be using you again”

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Posted 3 years ago

“My gift was meant to be delivered on Thursday 2nd February. It is now late on Friday 3rd and they have not yet received it. They have now gone away for the weekend. I am really disappointed.”

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Posted 3 years ago

“Sucks, the receiver did not receive any "From" cards. How do they know who sent it to them. They did not accept the hampers. I ordered it because I was giving it as a professional courtesy.”

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Posted 3 years ago

“Very bad Service”

Helpful Report

Posted 3 years ago

“6 day delivery Sydney to Sydney completely destroyed the intended impact and effect of the gift basket that was meant to celebrate the closing out of a major transaction. Couldn't get through to customer service line. Will never use this service again”

Helpful Report

Posted 3 years ago

“still not recieved”

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Posted 3 years ago

“The item still has not been delivered”

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Posted 3 years ago

“You delivered the wrong gift with the wrong message on the card to the right person. I am waiting for you to rectify the matter.”

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Posted 3 years ago

“I ordered for next day delivery and ordered was delivered after four days. Only reason I ordered through gourmet basket and paid premium price to make sure order is delivered next day. No communication nothing to let me know it won't be delivered on time.”

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Posted 3 years ago

“I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all (to this date they have not yet replied) I'll never use them again and would not recommend!!”

Helpful Report

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,452 reviews