Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was supposed to be delivered on the 14th of Jan 2022 but it’s still stuck at the delivery depot with no indication of delivery!!!!!!! What is going on!”

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Posted 3 years ago

“The delivery driver apparently just left the parcel at the hospital loading dock. It wasn’t located until days later when the contents was spoiled due to weather.”

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Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know due to the current Covid situation, most deliveries to a hospital are not permitted or are occurring via the loading dock. Although you were not completely satisfied with the delivery your hamper, we hope the hamper was still enjoyed. Thank you. GB Team

Posted 3 years ago

“I have not yet received the gourmet basket. Can you advise when it will arrive?”

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Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see a preferred delivery date of 21 Jan has been selected, when placing the order. Please know your order will be dispatched in accordance to your selected date. Thank you, GB team

Posted 3 years ago

“Would not recommend. They removed an item from the basket without notification or any alternative and no response from customer service”

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Posted 3 years ago

Thank you for providing us with your feedback. We apologise that an item was removed from your order without prior notification. Please know our standard practice is to call and email all customers regarding items that are out of stock when we can not replace the item for a similar item. We can confirm at the time of the item being removed from your order, the item was also refunded, meaning we were not charged for an item that was not received. Although you were not completely satisfied with your experience, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“wasn't delivered on the day of my friend's 50th despite being ordered with the correct delivery date. Despite me confirming with their customer service people. When I called to complain they said I didn't read the small print which says they don't guarantee delivery days!!!! Why order in advance to ensure your loved one gets what you send them on their special occasion. I recommend going with a company that CAN guarantee delivery day!”

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Posted 3 years ago

“The package was picked up at the depot on 20 December 2021. I have the order confirmation. I asked if they received the wine package and they didn’t. The delivery address provided is correct. Please explain”

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Posted 4 years ago

Hi Kelly, Thank you for your feedback & we apologies for any inconvenience caused. We have looked into your order and can see this matter has now been resolved with our customer service team. Please let us know if we can assist you further. Thank you, GB Team

Posted 4 years ago

“A complete confidence trick and rip off. What was delivered had nothing in common with the description of the Therapy mens luxury hamper. Nothing of the advertised product was sent. the replacement was extremely poor value. a complete and utter embarrassment of a gift.”

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Posted 4 years ago

Hi Roger, Thank you for providing us with your feedback. We are sorry to hear you were not completely satisfied with the substituted items within your hamper. Please know we reserve the right to replace items that may be out of stock, for a similar item also at the same value. If you have received a completely different hamper, please email a photo to our team at servcie@gourmetbasket.com.au Again we apolgies for any inconvenience caused. Thank you.

Posted 4 years ago

“Once an item was selected, an additional item was offered for a reasonable price, not so at the end. Shipping prices were a travesty. Multiple items to the same address were individually charged insane shipping. Never again!!! $80.00 for 12 pretzels for children whose home burned down near Denver”

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Posted 4 years ago

“Shocking no communication what so ever this basket was ordered 18 dec still not here”

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Posted 4 years ago

Hi Tina, Thank you for your feedback. We have looked into your order and can see this matter has now been rectified by our customer service team. Again, we apologies for any inconvenience casued. We hope to see you again. GB team

Posted 4 years ago

“Even though I selected the delivery date of 28th of December it has still not been delivered. That’s a bit disappointing that it didn’t arrive for Christmas. My daughter is going away today so won’t be home to accept it.”

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Posted 4 years ago

“Never arrived. Despite following up by us - this need to update - ordered 20 Dec. Not delivered as at 1 Jan despite more following up by us. A warning to others.”

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Posted 4 years ago

“Gift never arrived”

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Posted 4 years ago

“Did not meet delivery expectations and when it finally arrived, the ingredients were just shoved in a cardboard box. No gift basket or box, and no decent packaging either. So disappointed-and definitely not value for money.”

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Posted 4 years ago

Hi Anne, Thank you for reaching out to us and we are sorry to hear you were not completely satisfied with your hamper. Can we please ask that you email a photo of the hamper, as received to our customer service team at service@gourmetbasket.com.au Thank you, GB Team

Posted 4 years ago

“Delivery was well after due date. Package was left at school gate. No one was notified of delivery. package left in sun. Lucky to be found. Not happy with your service.”

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Posted 4 years ago

“Still not received”

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Posted 4 years ago

“Gift has not arrived!”

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Posted 4 years ago

“Terrible. I ordered 48 hours in advance and never got delivered, even though delivery was to a suburb in metro Sydney. Won’t be ordering from here again”

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Posted 4 years ago

“This is the second time I was asked to provide feedback. This in itself shows the level of care and standard of services being provided! Overall there was basically no services after payment, though the customer service was prompt to respond, but basically, no help in getting answer re delayed delivery. And the only way to track delivery was to go to your courier's website. No information was available from Gourmet Basket!”

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Posted 4 years ago

“Hasn't been delivered yet”

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Posted 4 years ago

“Not received as yet.”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,319 reviews