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Gourmet Basket Reviews

4.6 Rating 6,688 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,688 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service. Their courier left my order at the front door without giving me the option to approve this. My order got stolen and I was not offered an apology or a resolution or a refund or new box sent from this company from any employee including the manager. This was for my mothers birthday. They handled the situation poorly and rudely and I would not recommend them to anyone because they don’t care about customers and only money.”

Posted 2 years ago

“The basket was not delivered on the requested date.”

Posted 2 years ago

Hi Gabrielle, Thank you for your review. Please know we have messaged you separately regarding this review. Thank you, GB Team

Posted 2 years ago

“To be delivered on 2nd November arrived 6th November no communication to say it would be late.”

Posted 2 years ago

“Basket was ordered to arrive today, well in advance. Basket has not arrived today as it was only posted last night. Given the intended use of the basket, it almost becomes a moot gift since it has not arrived on time.”

Posted 2 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 2 years ago

“We were very disappointed that the gift was not delivered on the day it was supposed to be, but three days late, particularly as it was for a special occasion. We had understood from your website that the delivery would take place on the date we specified. Moreover, we think that this might have had something to do with the suburb being changed from the one we gave when we made the order which appears to have created some confusion for the courier. All in all, very unsatisfactory.”

Posted 2 years ago

“thought the content of the hampers was really really poor with items available at a local supermarket, rather than "gourmet" would certainly never purchase from your company again”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, please know the items within the hamper are as displayed/notes on the website and item description. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“Very slow delivery to melbourne”

Posted 2 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the delivery service, but we hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“Ordered on October 7th for delivery on October 15th, the basket still had not arrived by the evening of the 16/10. Order #GB186125 I'm very disappointed that my brother did not receive his birthday gift on his birthday. I don't think I'll be using Gourmet Basket again.”

Posted 2 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, although we do out best to meet the selected date and understand it is disappointing you experienced a delivery delay. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“Terrible value for money, slow delivery. DON'T GO NEAR THEM”

Posted 2 years ago

Hi There, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper/delivery service, please know we dispatched the hampers as per the itemised listing on our website. We hope the hamper wad still enjoyed. Thank you, GB Team

Posted 2 years ago

“Sorry but it was a complete disappointment, enormous box, full of scrunched up paper, tiny contents. Was an embarrassment to send as a gift. All those that saw it couldn’t believe such deceptive packaging”

Posted 2 years ago

Hi Frank, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, please know we dispatched the orders based off the description provided on our website. We hope the items within the hamper were still enjoyed. Thank you, GB Team

Posted 2 years ago

“A very unhappy and stressful experience due to extremely delayed delivery and no offer from Gourmet baskets to redirect the delivery”

Posted 2 years ago

Hi Lindi, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your recent order, and they tried to rectify the experience you had. We understand it is disappointing you are experiencing a delay with the arrival of your hamper; however, we hope it's enjoyed once received. Thank you, GB Team

Posted 2 years ago

“Your team forgot to add the greeting card so my recipient did not know who it was from for 3 months!!”

Posted 2 years ago

Hi There, Thank you for reaching out to us. We can't seem to locate your order, can we please ask that you contact our customer service ( service@gourmetbasket.com.au) quoting your order reference number and our team will be more then happy to assist you further. Thank you, GB Team

Posted 2 years ago

“Did not deliver order on time Despite placing order weeks in advance”

Posted 2 years ago

Hi Christie, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 2 years ago

“Don’t know why they would pack bags of chips like that, it arrived broken/popped. I also paid extra to have Forerro Rocher chocolates in the gift box but no chocolates, so they just took my money for them. Also took over a week for it to be delivered when I paid for a next day delivery, yes there r covid delays, but 1 day to a week is a big difference, I will never recommend this business to anyone, they couldn’t even get 1 thing right.”

Posted 2 years ago

Hi Sharina, Thank you for taking the time to provide us with you feedback. Please know we have messaged you directly, regarding your order/review. Thank you, GB Team

Posted 2 years ago

“Sorry guys - ordered $700 gifts and they are not delivered, called customer service and no follow up. Really disappointed in your business....”

Posted 2 years ago

Hi Julian, Thank you for taking the time to provide us with you feedback. Please know we have messaged you separately regarding your order/review. Thank you, GB Team

Posted 2 years ago

“I was very disappointed with the lack of communication with this service. There was a strike with the delivery service which I understand is out of their control however I felt they could have sent an email to make their customers aware that any baskets organised for a specific date would not be delivered. Sadly my mother was left locked down in her house and without her hamper on her birthday. When I brought this to their attention they sent me a copy of the terms and conditions without an empathy or understanding. Then when I brought this to their attention they did not reply. This is the first communication I have received since and it has almost been a month.”

Posted 2 years ago

“Order still haven't arrived. And I know it is not Gourmet Basket's fault, but sending this email when order has not arrived, is just silly.”

Posted 2 years ago

Hi Dina, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your recent order, and they are working with the courier company to try and rectify the matter. We understand it is disappointing you are experiencing a delay with the arrival of your hamper; however, we hope it's enjoyed once received. Thank you, GB Team

Posted 2 years ago

“MY FRIEND STILL HASN’T RECEIVED HIS BASKET!!!! IT HAS BEEN A MONTH!!!! COULD YOU PLEASE SEND ASAP!”

Posted 2 years ago

Hi Michelle, Thank you for taking the time to provide us with you feedback. Please know we have messaged you directly regarding your order/review. Thank you, GB Team

Posted 2 years ago

“First time used - delivered to the wrong address (random house down the road, thankful for honest neighbours). Second time used - delivery driver ‘ran out of time’ on a Friday before the long weekend, so package was delivered four days late. Whoever the delivery partner is is terrible. I understand Covid has impacted post, but I’ve ordered non time-sensitive products like clothes and had next day delivery and better communication on any potential delays.”

Posted 2 years ago

Hi There, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your order and our team tried to assist you as best as possible... With this said we do understand your experience wasn’t a positive one this time round and we apologies for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 2 years ago

“I already provided feedback to say that the customer service was appalling. I ordered the hamper well in time for delivery for a certain date and it was delayed. There were no indication when I booked that hour shipping was experiencing delays. Very disappointed service and will not be using Gourmet Basket again.”

Posted 2 years ago

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Gourmet Basket is rated 4.6 based on 6,688 reviews