Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your team forgot to add the greeting card so my recipient did not know who it was from for 3 months!!”

Helpful Report

Posted 3 years ago

Hi There, Thank you for reaching out to us. We can't seem to locate your order, can we please ask that you contact our customer service ( service@gourmetbasket.com.au) quoting your order reference number and our team will be more then happy to assist you further. Thank you, GB Team

Posted 3 years ago

“Did not deliver order on time Despite placing order weeks in advance”

Helpful Report

Posted 4 years ago

Hi Christie, Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 3 years ago

“Don’t know why they would pack bags of chips like that, it arrived broken/popped. I also paid extra to have Forerro Rocher chocolates in the gift box but no chocolates, so they just took my money for them. Also took over a week for it to be delivered when I paid for a next day delivery, yes there r covid delays, but 1 day to a week is a big difference, I will never recommend this business to anyone, they couldn’t even get 1 thing right.”

Helpful Report

Posted 4 years ago

Hi Sharina, Thank you for taking the time to provide us with you feedback. Please know we have messaged you directly, regarding your order/review. Thank you, GB Team

Posted 3 years ago

“Sorry guys - ordered $700 gifts and they are not delivered, called customer service and no follow up. Really disappointed in your business....”

Helpful Report

Posted 4 years ago

Hi Julian, Thank you for taking the time to provide us with you feedback. Please know we have messaged you separately regarding your order/review. Thank you, GB Team

Posted 3 years ago

“I was very disappointed with the lack of communication with this service. There was a strike with the delivery service which I understand is out of their control however I felt they could have sent an email to make their customers aware that any baskets organised for a specific date would not be delivered. Sadly my mother was left locked down in her house and without her hamper on her birthday. When I brought this to their attention they sent me a copy of the terms and conditions without an empathy or understanding. Then when I brought this to their attention they did not reply. This is the first communication I have received since and it has almost been a month.”

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Posted 4 years ago

“Order still haven't arrived. And I know it is not Gourmet Basket's fault, but sending this email when order has not arrived, is just silly.”

Helpful Report

Posted 4 years ago

Hi Dina, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your recent order, and they are working with the courier company to try and rectify the matter. We understand it is disappointing you are experiencing a delay with the arrival of your hamper; however, we hope it's enjoyed once received. Thank you, GB Team

Posted 3 years ago

“MY FRIEND STILL HASN’T RECEIVED HIS BASKET!!!! IT HAS BEEN A MONTH!!!! COULD YOU PLEASE SEND ASAP!”

Helpful Report

Posted 4 years ago

Hi Michelle, Thank you for taking the time to provide us with you feedback. Please know we have messaged you directly regarding your order/review. Thank you, GB Team

Posted 3 years ago

“First time used - delivered to the wrong address (random house down the road, thankful for honest neighbours). Second time used - delivery driver ‘ran out of time’ on a Friday before the long weekend, so package was delivered four days late. Whoever the delivery partner is is terrible. I understand Covid has impacted post, but I’ve ordered non time-sensitive products like clothes and had next day delivery and better communication on any potential delays.”

Helpful Report

Posted 4 years ago

Hi There, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your order and our team tried to assist you as best as possible... With this said we do understand your experience wasn’t a positive one this time round and we apologies for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“I already provided feedback to say that the customer service was appalling. I ordered the hamper well in time for delivery for a certain date and it was delayed. There were no indication when I booked that hour shipping was experiencing delays. Very disappointed service and will not be using Gourmet Basket again.”

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Posted 4 years ago

“Basket was 5 days late and had plenty of notice for a very special 70th. The alcohol ordered with basket didn't arrive and if I didn't specifically ask my friend if she liked the bottle, I would never have known they didn't deliver it. They did fix it but too late.”

Helpful Report

Posted 4 years ago

Hi Trace, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our customer service team and they have worked with you, doing their best to rectify the matters you have raised. With this said, we do understand your experience wasn’t a positive one this time round and we apologies for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Poor performance. Baskets were not delivered on the correct day. No communication to advise of this from Gourmet Basket.”

Helpful Report

Posted 4 years ago

“In spite of giving over 2 weeks notice of the required delivery date of a bottle of French champagne - and discussing by phone the current transport delays with the agent from Gourmet Baskets - my order was not despatched from interstate until 24 hours before delivery...! and hence did not make it on time. In fact, 4 days later, still not seen. $120 down the drain. Very, very disappointing.”

Helpful Report

Posted 4 years ago

“To date my son has not recieved his birthday gift basket that I ordered on 28 August 2021 and ask if it could be delivered on or just after his birthday on 30 August 2021. When I inquired, which I have done twice by email, they said they tried to deliver it twice, however there was only ever one card left to say they had tried to deliver and then just a few days ago, I got an email to say the address was incorrect. Which it is not. My son has since got in touch with your company and they are trying to remedy this. I would have to say I am extremely disappointed with this as it was a birthday gift from us here in NZ.”

Helpful Report

Posted 4 years ago

“Not happy. For $180 I was expecting more than a cheap bottle of red and the wrong ratio of cheese to other toppings. If you have such strong flavours like caramelized onion, fig log etc you need more than 1 small cheese to balance them out. Its very ironic that it came with a book on how to balance platters to have the complete wrong balance.”

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Posted 4 years ago

“I sent two baskets on the same day for delivery 15 minutes drive from each other yet one delivery arrived two days after the advised delivery date. When I called to enquire why the basket had not been delivered I was informed it was the couriers fault. My response to that is you choose the couriers and if they can’t meet your delivery date find one that can.”

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Posted 4 years ago

“For a special 40th birthday the gift was received 4 days late. He also said it was meh. Have previously used and referred but never again.”

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Posted 4 years ago

“Didn't receive basket”

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Posted 4 years ago

“Took 2 weeks to arrive”

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Posted 4 years ago

“delivered on the wrong date - was meant to be a nice surprise, but this was completely ruined...”

Helpful Report

Posted 4 years ago

“Customer beware. This company grossly overcharges for shipping and does so in a sly and obscured manner. One easily missed prior to check out. Their customer service response regarding this was equally deplorable. We were told, as if we were children, that California was a "long, long way from our shop in New Hampshire" and that they would have to get our gift basket it's "own plane ticket". Seriously? It's a nationally advertised company owned by a multinational parent. A company very, very happy to gouge their customers then talk down to them. Stay away!”

Helpful Report

Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews