Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still trying to find out where it is. Once we have received it might be able to give you feedback. Nothing more fun than waiting on the phone to find out where an order is.”

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Posted 3 years ago

“I paid extra for same day delivery and chose your company specifically for that purpose. I didnt arrive until the following day and then I got addittional tracking numbers saying it was delivered the day after that too which it wasn't. After contacting your customer service for a refund of the same day fee, they said they had done it but have in fact charged me for it again. After providing evidence of this, my email has been ignored.”

Helpful Report

Posted 3 years ago

Hi Natalee, Thank you for reaching out to us. We apologies there was a slight delay with the delivery of your hamper, we understand how frustrating it can be. Please know we have looked into your order and confirm the team had responded to you confirming only your original order was charged and that a refund for the shipping had been processed - no additional payments were deducted. If you have any further questions or concerns, please feel free to contact our team on 1300 354 393 Thank you.

Posted 3 years ago

“Absolutely shocking - we ordered and paid for express delivery and the item has not arrived 4 working days after expected delivery!”

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Posted 3 years ago

“So disappointed, I ordered very early to make sure this gift is delivered on time for a 50th birthday. I chose date of delivery and gift arrived 3 days after birthday party , when I rang the lady on the phone was it helpful or showed any interest in my concern/ complaint”

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Posted 3 years ago

“I purchased the order on the 29th November for Delivery on 1st December. On the 6th the order had not been received. I called to find that it had not even been dispatched. I was offered a refund for the delivery. $14.95. As this gift was time-sensitive I felt that the delivery refund was poor and not appropriate. The staff member stated I'll just refund the card, no discussion. This is poor management for a gift that is over a week delayed.”

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Posted 3 years ago

“My gift basket has not been delivered so far!!! It was meant to be delivered on 29th November in Sydney. I got an email saying the order had been picked up by the courier but no email regarding it being delivered. My friend did not receive it either. This is very upsetting as it was for her 50th birthday. The details are: Order number: GB191047 Recipients Name: Aparna Kasbekar Your tracking number: B6KZ00815654”

Helpful Report

Posted 3 years ago

“Terrible - gift never received.No tracking emails and money taken. Now can’t get a response or help…”

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Posted 3 years ago

“NOT IMPRESSED! I specifically requested that the delivery be left at my garage door, after all it is food. Instead, the delivery was left in the open where it was exposed to the elements. However, noting that the email you sent me asking me to "Rate Your Performance" was a "no-reply" email, I have good reason to suspect that you're not really interested. Regards, Peter Solomon.”

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Posted 3 years ago

“I ordered the hamper 6 weeks ago to be delivered on 26/11/2021 as a birthday gift, but it did not turn up.”

Helpful Report

Posted 3 years ago

“Worst customer service. Their courier left my order at the front door without giving me the option to approve this. My order got stolen and I was not offered an apology or a resolution or a refund or new box sent from this company from any employee including the manager. This was for my mothers birthday. They handled the situation poorly and rudely and I would not recommend them to anyone because they don’t care about customers and only money.”

Helpful Report

Posted 3 years ago

“The basket was not delivered on the requested date.”

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Posted 3 years ago

Hi Gabrielle, Thank you for your review. Please know we have messaged you separately regarding this review. Thank you, GB Team

Posted 3 years ago

“To be delivered on 2nd November arrived 6th November no communication to say it would be late.”

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Posted 3 years ago

“Basket was ordered to arrive today, well in advance. Basket has not arrived today as it was only posted last night. Given the intended use of the basket, it almost becomes a moot gift since it has not arrived on time.”

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Posted 3 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, however we understand it is still disappointing you experienced a slight delay. We hope the hamper was enjoyed. Thank you, GB Team

Posted 3 years ago

“We were very disappointed that the gift was not delivered on the day it was supposed to be, but three days late, particularly as it was for a special occasion. We had understood from your website that the delivery would take place on the date we specified. Moreover, we think that this might have had something to do with the suburb being changed from the one we gave when we made the order which appears to have created some confusion for the courier. All in all, very unsatisfactory.”

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Posted 3 years ago

“thought the content of the hampers was really really poor with items available at a local supermarket, rather than "gourmet" would certainly never purchase from your company again”

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Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, please know the items within the hamper are as displayed/notes on the website and item description. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Very slow delivery to melbourne”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the delivery service, but we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Ordered on October 7th for delivery on October 15th, the basket still had not arrived by the evening of the 16/10. Order #GB186125 I'm very disappointed that my brother did not receive his birthday gift on his birthday. I don't think I'll be using Gourmet Basket again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with you feedback. Please know the selected preferred delivery date is a preferred date and is not guaranteed, although we do out best to meet the selected date and understand it is disappointing you experienced a delivery delay. We hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

“Terrible value for money, slow delivery. DON'T GO NEAR THEM”

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Posted 3 years ago

Hi There, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper/delivery service, please know we dispatched the hampers as per the itemised listing on our website. We hope the hamper wad still enjoyed. Thank you, GB Team

Posted 3 years ago

“Sorry but it was a complete disappointment, enormous box, full of scrunched up paper, tiny contents. Was an embarrassment to send as a gift. All those that saw it couldn’t believe such deceptive packaging”

Helpful Report

Posted 3 years ago

Hi Frank, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the hamper, please know we dispatched the orders based off the description provided on our website. We hope the items within the hamper were still enjoyed. Thank you, GB Team

Posted 3 years ago

“A very unhappy and stressful experience due to extremely delayed delivery and no offer from Gourmet baskets to redirect the delivery”

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Posted 3 years ago

Hi Lindi, Thank you for taking the time to provide us with you feedback. We can see you have reached out to our team regarding your recent order, and they tried to rectify the experience you had. We understand it is disappointing you are experiencing a delay with the arrival of your hamper; however, we hope it's enjoyed once received. Thank you, GB Team

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews