Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was well after due date. Package was left at school gate. No one was notified of delivery. package left in sun. Lucky to be found. Not happy with your service.”

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Posted 2 years ago

“Still not received”

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Posted 2 years ago

“Gift has not arrived!”

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Posted 2 years ago

“Terrible. I ordered 48 hours in advance and never got delivered, even though delivery was to a suburb in metro Sydney. Won’t be ordering from here again”

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Posted 2 years ago

“This is the second time I was asked to provide feedback. This in itself shows the level of care and standard of services being provided! Overall there was basically no services after payment, though the customer service was prompt to respond, but basically, no help in getting answer re delayed delivery. And the only way to track delivery was to go to your courier's website. No information was available from Gourmet Basket!”

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Posted 2 years ago

“Hasn't been delivered yet”

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Posted 2 years ago

“Not received as yet.”

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Posted 2 years ago

“Two weeks to have my gift delivered”

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Posted 2 years ago

“Really disappointing. I emailed that the discount voucher was not working & have not received a reply. Website is also frustrating to use. This is a bad look for your company.”

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Posted 2 years ago

“STILL waiting on delivery. Should have used a different company, shipping delays are a poor excuse for bad service. Never again will I use your company.”

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Posted 2 years ago

“The hamper did not arrive.”

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Posted 2 years ago

“I am still trying to find out where it is. Once we have received it might be able to give you feedback. Nothing more fun than waiting on the phone to find out where an order is.”

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Posted 2 years ago

“I paid extra for same day delivery and chose your company specifically for that purpose. I didnt arrive until the following day and then I got addittional tracking numbers saying it was delivered the day after that too which it wasn't. After contacting your customer service for a refund of the same day fee, they said they had done it but have in fact charged me for it again. After providing evidence of this, my email has been ignored.”

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Posted 2 years ago

Hi Natalee, Thank you for reaching out to us. We apologies there was a slight delay with the delivery of your hamper, we understand how frustrating it can be. Please know we have looked into your order and confirm the team had responded to you confirming only your original order was charged and that a refund for the shipping had been processed - no additional payments were deducted. If you have any further questions or concerns, please feel free to contact our team on 1300 354 393 Thank you.

Posted 2 years ago

“Absolutely shocking - we ordered and paid for express delivery and the item has not arrived 4 working days after expected delivery!”

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Posted 2 years ago

“So disappointed, I ordered very early to make sure this gift is delivered on time for a 50th birthday. I chose date of delivery and gift arrived 3 days after birthday party , when I rang the lady on the phone was it helpful or showed any interest in my concern/ complaint”

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Posted 2 years ago

“I purchased the order on the 29th November for Delivery on 1st December. On the 6th the order had not been received. I called to find that it had not even been dispatched. I was offered a refund for the delivery. $14.95. As this gift was time-sensitive I felt that the delivery refund was poor and not appropriate. The staff member stated I'll just refund the card, no discussion. This is poor management for a gift that is over a week delayed.”

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Posted 2 years ago

“My gift basket has not been delivered so far!!! It was meant to be delivered on 29th November in Sydney. I got an email saying the order had been picked up by the courier but no email regarding it being delivered. My friend did not receive it either. This is very upsetting as it was for her 50th birthday. The details are: Order number: GB191047 Recipients Name: Aparna Kasbekar Your tracking number: B6KZ00815654”

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Posted 2 years ago

“Terrible - gift never received.No tracking emails and money taken. Now can’t get a response or help…”

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Posted 2 years ago

“NOT IMPRESSED! I specifically requested that the delivery be left at my garage door, after all it is food. Instead, the delivery was left in the open where it was exposed to the elements. However, noting that the email you sent me asking me to "Rate Your Performance" was a "no-reply" email, I have good reason to suspect that you're not really interested. Regards, Peter Solomon.”

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Posted 2 years ago

“I ordered the hamper 6 weeks ago to be delivered on 26/11/2021 as a birthday gift, but it did not turn up.”

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Posted 2 years ago

Gourmet Basket is rated 4.6 based on 6,687 reviews