Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER RECEIVED GIFT _ LOST OR STOLEN WHEN DELIVERED TO HOSPITALS LOADING DOCK NOT RECEPTION AS WOULD BE EXPECTED NEVER USE YOUR SERVICES AGAIN”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear your hamper was misplaced/stolen. Please know we have looked into your order and can see the hamper was signed for, I believe this information was also provided to you. Unfortunately deliveries to a hospital can sometimes be tricky as all hospitals are different, with different rules and restrictions, when it comes to accepting deliveries. The courier drivers must follow the direction provided to them upon delivery. Thank you, GB Team

Posted 3 years ago

“I doubt that I will ever use your company again. Worst service I've ever had. I asked for a delivery on the 3rd of October, the earliest date I could find was the 12th. I made a request on a separate email and wrote in the place for comments on the order- delivery 3rd of October. When I called your company after the 3rd, they delivered on the 12th and said that they don't look at comments requested. The birthday present arrived 9 days late. What a letdown. You have a lot of work to do. Linda Ozery”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. The is correct the delivery instructions where you left your comment is not read by our customer service team, those delivery notes are for the driver at the time of making the delivery. We can see after you called and requested your order be dispatched, the team actioned your request and delivery was made. We are sorry for any confusion and/or disappointment caused. Please know you are always welcome to call our customer service team any time you require assistance, as they are always willing to assist customers where possible 🎁 We hope the hamper was still well received. GB team

Posted 3 years ago

“My gift was received with laughter, it was quite embarrassing. I had bought the biggest, most expensive basket to make sure it would impress. The box was huge indeed, however, the content inside was 90% wrapping paper. The actual goods in it would've fit in a small shoebox. It really looked like a spoof in a comedy. Definitely the worst value-for-money purchase I've ever made.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not completely satisfied with your chosen hamper. Please know the items inside each hamper is noted when selecting the desired hamper and the packing is for the overall presentation, but also to protect the items from moving around and/or being damaged in transit. With this said, we hope each item was still enjoyed by the recipient. Thank you, GB Team

Posted 3 years ago

“This order was placed on 14/9/2022 for a delivery date of 26/9/2022. This order was supposed to be a gift for my mother-in-law who celebrated her 92nd birthday on this date. Stupidly, I mentioned to her yesterday during a telephone call for her birthday, to expect a special delivery of a gift for her birthday. Sadly I believe this did not happen. My wife and I feel sad, embarassed and very disappointed at this delay. Tracking on my computer indiates delivery expected today 27/9/2022, I really hope this does occur!”

Helpful Report

Posted 3 years ago

Thank you for tacking the time to provide us with your feedback. We have looked into your order and can see the hamper arrived a day later then expected - please know our dates are a preferred delivery date & are not guaranteed, this is noted during the checkout process. With that said, we do understand the disappointment & although the hamper was slightly late, we hope it was still enjoyed by the recipient. Thank you, GB team

Posted 3 years ago

“I will never recommend your company to anyone, it was not delivered on time and some items where stale and expiry dates not long enough. I won’t be ordering from you again”

Helpful Report

Posted 3 years ago

“I organised the gift basket to reach my friend for her birthday which was Friday. She did not receive it and the latest update is that it will come from Brookvale today. Fingers crossed that it does arrive.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We can confirm your hamper has now been delivered in full & we apologies for the delay. Please know all our dates are preferred delivery dates & are not guaranteed - this is due to unforeseen delays within the network. Although the delivery was slightly late, we hope the hamper was still well received. Thank you, GB team

Posted 3 years ago

“You didn’t deliver on the day I specified it arrived 3 weeks early it was for a 50 th wedding anniversary for our closest friends so ver disappointed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper didn't go as planned - Please know we have looked into your order and can see the hamper arrived two days earlier than the selected preferred delivery date, we apologise for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB team

Posted 3 years ago

“Not what I ordered”

Helpful Report

Posted 3 years ago

“Unfortunately the delivery was made after the recipient had left the hospital so they never received it. I called and spoke to the courier company responsible and they are unable to collect it and redeliver the parcel as they have completed their 'original' job.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Unfortunately, that is correct. Once an item has been delivered in full to the correct, they are unable to retrieve the hammer for delivery. We hope you were able to retrieve the hamper from the hospital & that it was still enjoyed. Thank you, GB team

Posted 3 years ago

“Mother’s Day gift was to be delivered on the Friday before hand ordered well in advance but never received it until after the desired date including the timed threshold I gave it.”

Helpful Report

Posted 3 years ago

Thank you for taking to time to provide us with your feedback. Please know we dispatch all orders based on the selected preferred delivery date and not from the date you placed the order. Although your hamper was slightly late, we hope it was still enjoyed. Thank you, GB team

Posted 3 years ago

“got there a couple of days late”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear your hamper arrived later than expected. Please know the selected date is a preferred delivery date and not a guaranteed date. Although the hamper arrived later than expected, we hope it was still enjoyed. GB team

Posted 3 years ago

“I used gourmet basket to send an 8 year anniversary gift to our client in Sydney on the 27th April it was expected to arrive to our client that same day (I paid extra for same Day delivery) It was strange that we didn’t hear anything back from our client after a few days… no thanks or nothing. After calling gourmet gift basket it turns out that their drivers hadnt delivered it. Stories kept changing, excuses were made, And after 8 longs days our hamper finally made it to our client. First and last time we will use gourmet gift basket”

Helpful Report

Posted 3 years ago

“When I wrote to you guys about how dissapointed I was, the lack of empathy in the response was appallingly, hence why I will not be purchasing from you in the future.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see your hamper arrived slightly due to the Easter long weekend and the public holidays. Please know the selected dates are preferred delivery dates and are not guaranteed. With this sai, we understand the disappointment and apologies for any insouciance caused - we hope the hamper was still enjoyed. Thank you, GB team

Posted 3 years ago

“Ordered, paid for but not delivered. Ordered an Anniversary basket as a surprise to be delivered on 8th April (ordered on 3rd April) so disappointed that it didn't arrive. Too late now as the surprise is ruined. When looked at tracking today said if not delivered by 18TH APRIL to contact them!”

Helpful Report

Posted 3 years ago

“you sent the wrong basket delivered to the customer”

Helpful Report

Posted 3 years ago

Hi Amy, Thank you for taking the time to provide us with your feedback. Please know we have messaged your privately, regarding your recent purchase/review. Thank you, GB team

Posted 3 years ago

“I ordered my gift from Gourmet Basket on 13/02/22. You sent it on 15/02/22. It has never arrived. It was a belated birthday present. The birthday was on 09/02/22. It is now 02/03/22. It is a bit late. I have seen the person myself since then. I could have given the present in person. The person keeps asking when is it going to arrive. The whole impact of receiving the present has been lost. I am sure that this is the fault of Australia Post, rather than Gourmet Basket. You should not use Australia Post.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We understand that it is frustration your hamper has not been delivered yet. Please know we dispatch all orders in accordance with the selected preferred delivery date, and not the date the order was placed. Unfortunately, there are delays across the courier network and this is information is noted on our website. Again, we are sorry for any disappointment caused, and hope the hamper is enjoyed once received. Thank you, GB team

Posted 3 years ago

“arrived one day after birthday. never will i use again”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed - this information is noted on our website. Although the hamper arrived a day late, we hope it was still enjoyed. Thank you, GB Team

Posted 3 years ago

“The basket we purchased was for a colleague recouperating in hospital after an operation. The delivery driver decided that it was unsafe for him to go to the hospital to deliver it and delivered it to the nearest Post Shop. I liaised with Katya in your customer service department and expressed my disappointment with this. Were we supposed to expect our colleague to go to the Post Shop and collect the basket herself? I was told by Katya that there was nothing she could do about it and that I should have read the fine print that said if a parcel wasn't able to be delivered it would be delivered to a Post Shop. If I had known that I would never have placed the order! I canceled my order and Katya said she would arrange a refund minus the delivery fee if she was able to get the courier to pick up the parcel and return it to you. Not once did she offer to get the courier to pick it up and deliver it to a home address! I received my refund but didn't receive a refund for the delivery. This was the worst experience of customer service I have ever encounted. You keep asking me to rate you out of 5 and give you feedback, I rate you a 1 only because the option to rate you a 0 isn't there. Suffice to say I won't be using you again, our Company won't be using you again and I will not be recommending you to anyone! Going by my past experience I don't expect anyone to call me or for this feedback to go anywhere.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with the delivery of your hamper. We understand your disappointment, however StarTrack only delivery the hampers to the Post Office if they deem it unsafe to leave the hamper unattended – this is to avoid theft of your purchased goods. Unfortunately, once a hamper has been delivered to a Post Office, Startrack note it as ‘delivered in full’ and we are unable to arrange redirection. Once the hamper was not collected from the Post Office and returned to our warehouse, we refunded you for the value of the hamper – no freight was refunded as the driver delivered the hamper as per our T&C’s and due to an incorrect address originally being provided to us. Again, we are sorry for any disappointment caused. Thank you, GB team

Posted 3 years ago

“Item still hasn't arrived.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provied us with your feedback. Please know our customer service team have emailed you direclty. Thank you, GB team

Posted 3 years ago

“I rang and spoke to support regarding the gift card message being a collection of farewell wishes. I was told to email them through and then put a note to say I'd email the messages through in the gift card text area on the online order. The gift basket recipient ended up with a gift card that states "I will send an email with messages from the team for Lyla"”

Helpful Report

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,319 reviews