Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never recommend your company to anyone, it was not delivered on time and some items where stale and expiry dates not long enough. I won’t be ordering from you again”

Helpful Report

Posted 3 years ago

“I organised the gift basket to reach my friend for her birthday which was Friday. She did not receive it and the latest update is that it will come from Brookvale today. Fingers crossed that it does arrive.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We can confirm your hamper has now been delivered in full & we apologies for the delay. Please know all our dates are preferred delivery dates & are not guaranteed - this is due to unforeseen delays within the network. Although the delivery was slightly late, we hope the hamper was still well received. Thank you, GB team

Posted 3 years ago

“You didn’t deliver on the day I specified it arrived 3 weeks early it was for a 50 th wedding anniversary for our closest friends so ver disappointed”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper didn't go as planned - Please know we have looked into your order and can see the hamper arrived two days earlier than the selected preferred delivery date, we apologise for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB team

Posted 3 years ago

“Not what I ordered”

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Posted 3 years ago

“Unfortunately the delivery was made after the recipient had left the hospital so they never received it. I called and spoke to the courier company responsible and they are unable to collect it and redeliver the parcel as they have completed their 'original' job.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Unfortunately, that is correct. Once an item has been delivered in full to the correct, they are unable to retrieve the hammer for delivery. We hope you were able to retrieve the hamper from the hospital & that it was still enjoyed. Thank you, GB team

Posted 3 years ago

“Mother’s Day gift was to be delivered on the Friday before hand ordered well in advance but never received it until after the desired date including the timed threshold I gave it.”

Helpful Report

Posted 3 years ago

Thank you for taking to time to provide us with your feedback. Please know we dispatch all orders based on the selected preferred delivery date and not from the date you placed the order. Although your hamper was slightly late, we hope it was still enjoyed. Thank you, GB team

Posted 3 years ago

“got there a couple of days late”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear your hamper arrived later than expected. Please know the selected date is a preferred delivery date and not a guaranteed date. Although the hamper arrived later than expected, we hope it was still enjoyed. GB team

Posted 3 years ago

“I used gourmet basket to send an 8 year anniversary gift to our client in Sydney on the 27th April it was expected to arrive to our client that same day (I paid extra for same Day delivery) It was strange that we didn’t hear anything back from our client after a few days… no thanks or nothing. After calling gourmet gift basket it turns out that their drivers hadnt delivered it. Stories kept changing, excuses were made, And after 8 longs days our hamper finally made it to our client. First and last time we will use gourmet gift basket”

Helpful Report

Posted 3 years ago

“When I wrote to you guys about how dissapointed I was, the lack of empathy in the response was appallingly, hence why I will not be purchasing from you in the future.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see your hamper arrived slightly due to the Easter long weekend and the public holidays. Please know the selected dates are preferred delivery dates and are not guaranteed. With this sai, we understand the disappointment and apologies for any insouciance caused - we hope the hamper was still enjoyed. Thank you, GB team

Posted 3 years ago

“Ordered, paid for but not delivered. Ordered an Anniversary basket as a surprise to be delivered on 8th April (ordered on 3rd April) so disappointed that it didn't arrive. Too late now as the surprise is ruined. When looked at tracking today said if not delivered by 18TH APRIL to contact them!”

Helpful Report

Posted 3 years ago

“you sent the wrong basket delivered to the customer”

Helpful Report

Posted 3 years ago

Hi Amy, Thank you for taking the time to provide us with your feedback. Please know we have messaged your privately, regarding your recent purchase/review. Thank you, GB team

Posted 3 years ago

“I ordered my gift from Gourmet Basket on 13/02/22. You sent it on 15/02/22. It has never arrived. It was a belated birthday present. The birthday was on 09/02/22. It is now 02/03/22. It is a bit late. I have seen the person myself since then. I could have given the present in person. The person keeps asking when is it going to arrive. The whole impact of receiving the present has been lost. I am sure that this is the fault of Australia Post, rather than Gourmet Basket. You should not use Australia Post.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We understand that it is frustration your hamper has not been delivered yet. Please know we dispatch all orders in accordance with the selected preferred delivery date, and not the date the order was placed. Unfortunately, there are delays across the courier network and this is information is noted on our website. Again, we are sorry for any disappointment caused, and hope the hamper is enjoyed once received. Thank you, GB team

Posted 3 years ago

“arrived one day after birthday. never will i use again”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know the selected date is a preferred delivery date and is not guaranteed - this information is noted on our website. Although the hamper arrived a day late, we hope it was still enjoyed. Thank you, GB Team

Posted 3 years ago

“The basket we purchased was for a colleague recouperating in hospital after an operation. The delivery driver decided that it was unsafe for him to go to the hospital to deliver it and delivered it to the nearest Post Shop. I liaised with Katya in your customer service department and expressed my disappointment with this. Were we supposed to expect our colleague to go to the Post Shop and collect the basket herself? I was told by Katya that there was nothing she could do about it and that I should have read the fine print that said if a parcel wasn't able to be delivered it would be delivered to a Post Shop. If I had known that I would never have placed the order! I canceled my order and Katya said she would arrange a refund minus the delivery fee if she was able to get the courier to pick up the parcel and return it to you. Not once did she offer to get the courier to pick it up and deliver it to a home address! I received my refund but didn't receive a refund for the delivery. This was the worst experience of customer service I have ever encounted. You keep asking me to rate you out of 5 and give you feedback, I rate you a 1 only because the option to rate you a 0 isn't there. Suffice to say I won't be using you again, our Company won't be using you again and I will not be recommending you to anyone! Going by my past experience I don't expect anyone to call me or for this feedback to go anywhere.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with the delivery of your hamper. We understand your disappointment, however StarTrack only delivery the hampers to the Post Office if they deem it unsafe to leave the hamper unattended – this is to avoid theft of your purchased goods. Unfortunately, once a hamper has been delivered to a Post Office, Startrack note it as ‘delivered in full’ and we are unable to arrange redirection. Once the hamper was not collected from the Post Office and returned to our warehouse, we refunded you for the value of the hamper – no freight was refunded as the driver delivered the hamper as per our T&C’s and due to an incorrect address originally being provided to us. Again, we are sorry for any disappointment caused. Thank you, GB team

Posted 3 years ago

“Item still hasn't arrived.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provied us with your feedback. Please know our customer service team have emailed you direclty. Thank you, GB team

Posted 3 years ago

“I rang and spoke to support regarding the gift card message being a collection of farewell wishes. I was told to email them through and then put a note to say I'd email the messages through in the gift card text area on the online order. The gift basket recipient ended up with a gift card that states "I will send an email with messages from the team for Lyla"”

Helpful Report

Posted 3 years ago

“It was supposed to be delivered on the 14th of Jan 2022 but it’s still stuck at the delivery depot with no indication of delivery!!!!!!! What is going on!”

Helpful Report

Posted 3 years ago

“The delivery driver apparently just left the parcel at the hospital loading dock. It wasn’t located until days later when the contents was spoiled due to weather.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. Please know due to the current Covid situation, most deliveries to a hospital are not permitted or are occurring via the loading dock. Although you were not completely satisfied with the delivery your hamper, we hope the hamper was still enjoyed. Thank you. GB Team

Posted 3 years ago

“I have not yet received the gourmet basket. Can you advise when it will arrive?”

Helpful Report

Posted 3 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see a preferred delivery date of 21 Jan has been selected, when placing the order. Please know your order will be dispatched in accordance to your selected date. Thank you, GB team

Posted 3 years ago

“Would not recommend. They removed an item from the basket without notification or any alternative and no response from customer service”

Helpful Report

Posted 3 years ago

Thank you for providing us with your feedback. We apologise that an item was removed from your order without prior notification. Please know our standard practice is to call and email all customers regarding items that are out of stock when we can not replace the item for a similar item. We can confirm at the time of the item being removed from your order, the item was also refunded, meaning we were not charged for an item that was not received. Although you were not completely satisfied with your experience, we hope the hamper was still enjoyed. Thank you, GB Team

Posted 3 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews