Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gourmet Basket Reviews

4.6 Rating 6,687 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 18th May 2023

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Gourmet Basket 5 star review on 16th May 2023

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pain and horrible experience. I purchase online and paid for the delivery. I did mention "pls call the recipent number when you arriving around the building. Finally the hamper was just sent to the Post Office and asked us to pick up my myself. What is the point I purchased online and paid for the delivery? What is the point I purchased from GB that at the end I need to collect from post office and re-deliver to the recipent? Why dont I buy it somewhere else without that expectation and headache? When I called to customer service, your representatives said your company cannot do anything about it? It was handled by Star track and excuse I only deal with GB I dont deal with your appointed courier! Why should I (as a customer) need to be that headache with the service i paid for?????”

Posted 1 year ago

“Very poor customer service and Gourmet Basket take no responsibility for delivery, which has been significantly delayed. I appreciate it is a busy time of year but the third party covid excuse runs a bit thin these days.”

Posted 1 year ago

“My fault , I put 5 instead of 6 on the street address and it was left in a so called safe place only to never be seen again,obviously someone has enjoyed it, personally I hope they choke on it”

Posted 1 year ago

“So disappointed, basket was delivered 2 weeks after order was placed.”

Posted 1 year ago

“DELIVERED IT TO THE WRONG PLACE”

Posted 1 year ago

“Will never order with Gourmet Basket again.”

Posted 1 year ago

“Delivered significantly after what was described as a 'preferred' delivery date.”

Posted 1 year ago

“NEVER RECEIVED GIFT _ LOST OR STOLEN WHEN DELIVERED TO HOSPITALS LOADING DOCK NOT RECEPTION AS WOULD BE EXPECTED NEVER USE YOUR SERVICES AGAIN”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are so sorry to hear your hamper was misplaced/stolen. Please know we have looked into your order and can see the hamper was signed for, I believe this information was also provided to you. Unfortunately deliveries to a hospital can sometimes be tricky as all hospitals are different, with different rules and restrictions, when it comes to accepting deliveries. The courier drivers must follow the direction provided to them upon delivery. Thank you, GB Team

Posted 1 year ago

“I doubt that I will ever use your company again. Worst service I've ever had. I asked for a delivery on the 3rd of October, the earliest date I could find was the 12th. I made a request on a separate email and wrote in the place for comments on the order- delivery 3rd of October. When I called your company after the 3rd, they delivered on the 12th and said that they don't look at comments requested. The birthday present arrived 9 days late. What a letdown. You have a lot of work to do. Linda Ozery”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. The is correct the delivery instructions where you left your comment is not read by our customer service team, those delivery notes are for the driver at the time of making the delivery. We can see after you called and requested your order be dispatched, the team actioned your request and delivery was made. We are sorry for any confusion and/or disappointment caused. Please know you are always welcome to call our customer service team any time you require assistance, as they are always willing to assist customers where possible 🎁 We hope the hamper was still well received. GB team

Posted 1 year ago

“My gift was received with laughter, it was quite embarrassing. I had bought the biggest, most expensive basket to make sure it would impress. The box was huge indeed, however, the content inside was 90% wrapping paper. The actual goods in it would've fit in a small shoebox. It really looked like a spoof in a comedy. Definitely the worst value-for-money purchase I've ever made.”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear you were not completely satisfied with your chosen hamper. Please know the items inside each hamper is noted when selecting the desired hamper and the packing is for the overall presentation, but also to protect the items from moving around and/or being damaged in transit. With this said, we hope each item was still enjoyed by the recipient. Thank you, GB Team

Posted 1 year ago

“This order was placed on 14/9/2022 for a delivery date of 26/9/2022. This order was supposed to be a gift for my mother-in-law who celebrated her 92nd birthday on this date. Stupidly, I mentioned to her yesterday during a telephone call for her birthday, to expect a special delivery of a gift for her birthday. Sadly I believe this did not happen. My wife and I feel sad, embarassed and very disappointed at this delay. Tracking on my computer indiates delivery expected today 27/9/2022, I really hope this does occur!”

Posted 1 year ago

Thank you for tacking the time to provide us with your feedback. We have looked into your order and can see the hamper arrived a day later then expected - please know our dates are a preferred delivery date & are not guaranteed, this is noted during the checkout process. With that said, we do understand the disappointment & although the hamper was slightly late, we hope it was still enjoyed by the recipient. Thank you, GB team

Posted 1 year ago

“I will never recommend your company to anyone, it was not delivered on time and some items where stale and expiry dates not long enough. I won’t be ordering from you again”

Posted 1 year ago

“I organised the gift basket to reach my friend for her birthday which was Friday. She did not receive it and the latest update is that it will come from Brookvale today. Fingers crossed that it does arrive.”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We can confirm your hamper has now been delivered in full & we apologies for the delay. Please know all our dates are preferred delivery dates & are not guaranteed - this is due to unforeseen delays within the network. Although the delivery was slightly late, we hope the hamper was still well received. Thank you, GB team

Posted 1 year ago

“You didn’t deliver on the day I specified it arrived 3 weeks early it was for a 50 th wedding anniversary for our closest friends so ver disappointed”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear the delivery of your hamper didn't go as planned - Please know we have looked into your order and can see the hamper arrived two days earlier than the selected preferred delivery date, we apologise for any inconvenience caused. We hope the hamper was still enjoyed. Thank you, GB team

Posted 1 year ago

“Not what I ordered”

Posted 1 year ago

“Unfortunately the delivery was made after the recipient had left the hospital so they never received it. I called and spoke to the courier company responsible and they are unable to collect it and redeliver the parcel as they have completed their 'original' job.”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. Unfortunately, that is correct. Once an item has been delivered in full to the correct, they are unable to retrieve the hammer for delivery. We hope you were able to retrieve the hamper from the hospital & that it was still enjoyed. Thank you, GB team

Posted 1 year ago

“Mother’s Day gift was to be delivered on the Friday before hand ordered well in advance but never received it until after the desired date including the timed threshold I gave it.”

Posted 1 year ago

Thank you for taking to time to provide us with your feedback. Please know we dispatch all orders based on the selected preferred delivery date and not from the date you placed the order. Although your hamper was slightly late, we hope it was still enjoyed. Thank you, GB team

Posted 1 year ago

“got there a couple of days late”

Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We are sorry to hear your hamper arrived later than expected. Please know the selected date is a preferred delivery date and not a guaranteed date. Although the hamper arrived later than expected, we hope it was still enjoyed. GB team

Posted 1 year ago

“I used gourmet basket to send an 8 year anniversary gift to our client in Sydney on the 27th April it was expected to arrive to our client that same day (I paid extra for same Day delivery) It was strange that we didn’t hear anything back from our client after a few days… no thanks or nothing. After calling gourmet gift basket it turns out that their drivers hadnt delivered it. Stories kept changing, excuses were made, And after 8 longs days our hamper finally made it to our client. First and last time we will use gourmet gift basket”

Posted 1 year ago

“When I wrote to you guys about how dissapointed I was, the lack of empathy in the response was appallingly, hence why I will not be purchasing from you in the future.”

Posted 2 years ago

Thank you for taking the time to provide us with your feedback. We have looked into your order and can see your hamper arrived slightly due to the Easter long weekend and the public holidays. Please know the selected dates are preferred delivery dates and are not guaranteed. With this sai, we understand the disappointment and apologies for any insouciance caused - we hope the hamper was still enjoyed. Thank you, GB team

Posted 2 years ago

«
1
2
3
4
5
»

Gourmet Basket is rated 4.6 based on 6,687 reviews