Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote to you last week advising that the gourmet basket I ordered for delivery to Tasmania last week was delivered with a totally incorrect card saying it was from someone else, and not the card I completed. I asked you to advise the recipient - and I don't believe this was done. And you also didn't answer my email advising you of this error. I hoinestly don't think I would use your service again , not because you made a mistake with the card but because you did nothing to rectify the problem. I sent alot of hampers thoughtout the year with my business and I was really disappointed with this one.”

Helpful Report

Posted 2 years ago

“I ordered from them as they guaranteed delivery to my daughters address in Santa Barbara and cost an additional $51 on a $60 order. Wasn't delivered on time and still Charged crazy amount for delivery and no refund. Not that I didn't try. Three emails and spoke to costumer service and nothing but horrible customer service. I don't post bad reviews and beyond disgusted and will never ever order from them again and don't recommend them at all.”

Helpful Report

Posted 2 years ago

“i have already complained to your service dept about the non-arrival of the chocolates at my son's house 16 Harris Street Paddington 2021 You successfully delivered to this address about 4 months ago - a Christmas hamper I am hoping for a prompt solution to his problem and look forward to hearing from you very soon regards, Philip Humberstone”

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Posted 2 years ago

“Booked for Thursday before Easter, as it was a Easter surprise for my daughter, as at the time of writing this it still hasn’t arrived!”

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Posted 2 years ago

“They haven’t arrived yeti”

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Posted 2 years ago

“The fruit was damaged Strawberries damaged Mango was soft and opened it was mush Maggie beer damaged Kiwi fruit damaged I didn't return it as was a Thank you present very disappointing when I saw it”

Helpful Report

Posted 2 years ago

“Good Afternoon I was really disappointed to hear that the fruit basket that I had delivered to friends in Sydney last Friday ended up at the Post Office!!?? By the time they collected it half the fruit had to be thrown out they said. I spent so much time on the phone putting that order through because the website wasn’t working then this happens! That is not very professional at all. I’d really like a refund or another delivery sent please. Robyn Prowd”

Helpful Report

Posted 2 years ago

“Instead of delivering to the mentioned address the parcel was delivered to the post office without any notification of the receiver!”

Helpful Report

Posted 2 years ago

“poorly handled, not delivered as scheduled, and overall poor form for the price. not recommended.”

Helpful Report

Posted 2 years ago

“Package apparently was delivered but recipient has not received it. Was left in some safe spot. Still under investigation so let’s see what the outcome will be.”

Helpful Report

Posted 2 years ago

“The order was placed weeks before Valentine’s Day with a requested delivery date of 14/2. I tracked delivery and saw it had arrived in the receivers area however the forwarder advised they wouldn’t deliver it until the following day. The next day the forwarder advised there was no one at home and took the order to the local post office for collection the next day. There was someone home on the day. Very unhappy with the delivery service but also the despatch date entered by GourmetBasket knowing that it takes 2 transit days for delivery.”

Helpful Report

Posted 2 years ago

“In short it took Gourmet Basket 3 days to make the parcel up and 7 days get it delivered from NSW to Queensland I could have made up the same gift parcel in Perth and mailed it myself by Australia Post to Brisbane in the same time frame it took your company to dispatch and deliver the parcel to the Brisbane address.”

Helpful Report

Posted 2 years ago

“Their customer service response times stink and of late have been making endless mistakes at their end. I ordered a basked on Dec 14th and then changed the address in a matter of day but the basket never got sent out to my client until Feb 5, 2023!! The reason give was understaffed. Never ever will I place and order or use their services again. It's horrible.”

Helpful Report

Posted 2 years ago

“I ordered it to be delivered on my Mothers birthday however it arrived two days later. Very disappointed and won’t be using you again”

Helpful Report

Posted 2 years ago

“My gift was meant to be delivered on Thursday 2nd February. It is now late on Friday 3rd and they have not yet received it. They have now gone away for the weekend. I am really disappointed.”

Helpful Report

Posted 2 years ago

“Sucks, the receiver did not receive any "From" cards. How do they know who sent it to them. They did not accept the hampers. I ordered it because I was giving it as a professional courtesy.”

Helpful Report

Posted 2 years ago

“Very bad Service”

Helpful Report

Posted 2 years ago

“6 day delivery Sydney to Sydney completely destroyed the intended impact and effect of the gift basket that was meant to celebrate the closing out of a major transaction. Couldn't get through to customer service line. Will never use this service again”

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Posted 2 years ago

“still not recieved”

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Posted 2 years ago

“The item still has not been delivered”

Helpful Report

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews