Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I double order and I could not get rid of it. Your system is difficult to navigate.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback, and we sincerely apologise for the inconvenience caused by our system. We understand the ordering process can be challenging at times, we appreciate you bringing this to our attention. If you've placed a duplicate order please, contact our customer service team, and they'll assist you in resolving it promptly before dispatch. Many Thanks, GB Team

Posted 9 months ago

“i WOULD NOT USE YOUR COMPANY AGAIN, DELIVERED MY SISTERS BASHETS TWO EARLY THAN ASK FOR. HELEN EATHER”

Helpful Report

Posted 10 months ago

Hi Helen, We understand how frustrating it must be to have your sister’s baskets delivered earlier than expected. Free Standard Shipping provides an estimated delivery time based on the recipient's location but does not guarantee a specific delivery date. You cannot select a preferred delivery date with this shipping option. We hope your sister was still able to enjoy her Gourmet Baskets. Many Thanks, GB Team

Posted 10 months ago

“Order was placed for 17th November as a surprise and was not delivered at all. Someoneplaced it in the queue for 17th December. I was refunded but by than it was too late to organise another present or do any surprise. Such a fail.”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Snezana, We are truly sorry to hear about the mix-up with your order and the disappointment it caused. We understand how frustrating and disheartening it can be, especially when trying to surprise someone special. We appreciate your feedback and hope to prevent these errors on future orders. Many Thanks, GB Team

Posted 10 months ago

“Since purchasing the box I have recieved so many emails, and then I opted out yesterday and still recieved this one! I bought the box as a one off gift to a vendor, this level of communication is just too much”

Helpful Report

(Belrose) - Posted 10 months ago

Hi Grace, I'm sorry to hear about the inconvenience caused by the emails. We understand how frustrating this can be. Please feel free to contact our customer service team to ensure your email preferences are updated properly and you no longer receive unwanted emails. Many Thanks, GB Team

Posted 10 months ago

“PAID FOR EXPRESS DELIVERY AND TOOK OVER A WEEK TO ARRIVE, DAYS AFTER THE RECIPIENTS BIRTHDAY.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for taking the time to provide your feedback. Unfortunately, this is why we like to be transparent with our customers during checkout to note that these are 'preferred' delivery dates and are not guaranteed as some delays are unforeseen. Apologies for any disappointment this delivery caused you and your recipient. Many thanks, GB Team

Posted 10 months ago

“Received this review BUT haven't received our order yet! This follows on issues with ordering them.”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, We’re sorry to hear that your experience didn’t meet your expectations. We strive to ensure every gift is special and delivered with care. Your comments have been noted and shared with our team, and we hope we’ll have the opportunity to provide a better experience next time. Many Thanks, GB Team

Posted 4 months ago

“Unfortunately the parcel was not delivered, even though the offce is clearly marked, easily found and was constantly manned. The parcel was delivered to the closest post office and when received by the recipent, the cheese was warm and therefore had to be thrown away. I am extremely dissapointed as it does not give a good impression of my business.”

Helpful Report

(Belrose) - Posted 11 months ago

Hi Michelle, Thank you for taking the time to provide your feedback. We are so sorry to hear about the issues you faced with your delivery. Please do not hesitate to reach out to our Gourmet Basket team for further assistance on this matter. Many Thanks, GB Team

Posted 11 months ago

“Delivery has not been done”

Helpful Report

(Belrose) - Posted 1 year ago

“Not good value for money”

Helpful Report

Posted 1 year ago

Hi There, We're sorry to hear that you feel like your purchase was not a good value for money. We strive to offer fair and competitive pricing, but we understand that perceptions can vary. We appreciate your feedback and will use this to make a positive change to some of our pricing. Many thanks, CS Team

Posted 1 year ago

“Do not recommend. Customer service is non existent at this point. Would not use again.”

Helpful Report

Posted 1 year ago

“I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.”

Helpful Report

Posted 1 year ago

“Customer service was exceptional Danielle went above and beyond to assist me I sent a hamper to my sister she was over the moon with the quality of the goodies and I was delighted with the prompt delivery. Money well spent will definitely use this Company again”

Helpful Report

Posted 1 year ago

Hi Sandra, many thanks for your kind words, however you have only given us 1* review! Might you be able to change this to 5*? Many thanks

Posted 1 year ago

“I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.”

Helpful Report

Posted 2 years ago

“We received the sympathy hamper ("forever in our hearts"). The produce we received was or poor quality. Something you could buy from a $2 shop. There were two plastic flower pots. (Value less than $2), a tiny sympathy paper book (about 2 inches square), and valued at about 10 cents. A metal phot frame that you could buy from a cheap gift shop or even Kmart. The total value would have been less than $10 retail. If you are looking for a sympathy gift, you would be better to buy a card and write a note, it would be more meaningful, and better value for money. I would never buy from this website knowing the quality of their product.”

Helpful Report

Posted 2 years ago

“Champagne basket arrived with a bottle smashed. I had to go out of my way to click and collect a replacement and had to ask for the delivery fee on the initial order to be refunded. I also returned the unbroken bottles and chocolates. The worker didn’t offer an apology or any sort of compensation for my troubles. Not happy with the service.”

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Posted 2 years ago

“They did not receive the gift basket- very disappointing”

Helpful Report

Posted 2 years ago

“Arrived 5 days late”

Helpful Report

Posted 2 years ago

“After selecting GB for expedient delivery (and paying for it) with several business days notice ie ordered on a Sunday for delivery on a Wednesday. Hamper was delivered late missing the individuals birthday, nor was I provided with notice of delay. Very disappointing indeed for expense.”

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Posted 2 years ago

“They have not yet received the basket!!!”

Helpful Report

Posted 2 years ago

“The basket still hasn't been delivered!!! It's sitting at a depot. i'm extremely dissapointed and will leave a bad google review if this is not delivered by tomorrow”

Helpful Report

Posted 2 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews