Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive basket”

Helpful Report

Posted 4 years ago

“Took 2 weeks to arrive”

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Posted 4 years ago

“delivered on the wrong date - was meant to be a nice surprise, but this was completely ruined...”

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Posted 4 years ago

“Customer beware. This company grossly overcharges for shipping and does so in a sly and obscured manner. One easily missed prior to check out. Their customer service response regarding this was equally deplorable. We were told, as if we were children, that California was a "long, long way from our shop in New Hampshire" and that they would have to get our gift basket it's "own plane ticket". Seriously? It's a nationally advertised company owned by a multinational parent. A company very, very happy to gouge their customers then talk down to them. Stay away!”

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Posted 4 years ago

“Client has still not received the delivery and we were advised it would be delivered this Tuesday.”

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Posted 4 years ago

“I paid extra to have my gift ordered on time as it was a birthday gift…. I had even entered in comments it was to be delivered by 31st August …. But when I rang your company, I was told it was being delivered on 3rd Sept… so dissatisfied and disappointed”

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Posted 4 years ago

“I'm very disappointed that they didn't let me know that not only was my hamper not going to be delivered on my mum's 75th birthday but it hadn't even been dispatched. Why take a booking if it can't be fulfilled.”

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Posted 4 years ago

“I didn't receive confirmation that my order had gone through online and I couldn't find any details of the transaction. The delivery date was scheduled for Friday 30th July and I did the order on Monday 26th July (plenty of time for the order to be processed). When it didn't arrive by the evening of Friday 26th July, it confirmed to me that the order, in fact, did not process and that I must have done something wrong when order. So I did a quick evening online order to a local florist in Adelaide and got them delivered on Sat 31st. I am very disappointed with the service and how the system let me down. I paid for two gifts for my friend instead of one. I have used you before for a large basket purchase in 2020. I am certain I won't be using your service again. This is a shame as a lot of my friends are turning 50 this year and due to Covid lockdown, sending a basket is the perfect option.”

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Posted 4 years ago

“I don't think I ordered one ?”

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Posted 4 years ago

“The hamper ordered was never delivered to the recipient. Delivery was attempted twice - after hours - to a a business and then sent to a post office for collection by the recipient! Paid for delivery but the recipient has to collect it themselves from a post office. Poor Service”

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Posted 4 years ago

“You only packed half the items ordered for delivery, I rang to complain and it was advised delivery would be next business day for the missing items. Those missing items never came. What a terrible and disappointing experience. I expected better and I am still waiting. Based on my experience this time, I would find it incredibly difficult to recommend Gourmet Basket to anyone.”

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Posted 4 years ago

“"Next day delivery!!!!!" Mine was dispatched 18th and delivered late in the afternoon on the 24th!!!!!! "freezer block"warm and cheeses stinking. Barossa Bark all in smashed up pieces.”

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Posted 4 years ago

“Three more reviews about recipients not receiving their gift baskets on the preferred date all in the past week. One ordered two months out and still couldn't get it on time. Yet I note only positive reviews receive a response from you . Why is this? Im still waiting for email acknowledgement three days after the complaint was lodged.”

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Posted 4 years ago

“I ordered a gift basket to be delivered 4th June and wasn't delivered until the 7th June. This was very disappointing as it was a birthday gift”

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Posted 4 years ago

Hi Ann, Thank you for your feedback. Please know we have messaged you directly, regarding your order. Thank you, GB Tea,

Posted 4 years ago

“you said it was delivered and left but never seen :(”

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Posted 4 years ago

Hi Jason, Thank you for reaching out to us. Please know we have emailed you directly. Thank you GB Team

Posted 4 years ago

“Absolutely disgusted!!!! Paid $140 for bottle of Moët and 6 koko black chocolates for my sister........ extremely disappointed as I have used the hamper emporium before and they wrapped it all up beautifully and made it so glamorous but this was just in a box (I thought it might have been all wrapped up beautifully in a basket when I had paid so much) never ever using this company again. Disgusted”

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Posted 4 years ago

Hi Prue, Thank you for your feedback. We are sorry to hear you were not 110% satisfied with the presentation of the hamper. Please know we do fill the box with black tissue paper to protect the items, but to also elevate the items within the gift box, and we style the outer gift box with a styling theme and ribbon. Thank you, GB Team

Posted 4 years ago

“All detail information was posted but yet I was still being emailed asking for the details”

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Posted 4 years ago

Hi Sophy, Thank you for your feedback. We are sorry to hear you were not 100% satisfied this time round - please know we have contacted you directly regarding your order. Thank you, GB Team

Posted 4 years ago

“Extremely poor service”

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Posted 4 years ago

Hi Hannah, We are sorry to hear you didn't enjoy your experience with us this time round. Kind Regards, GB Team

Posted 4 years ago

“Unfortunately the delivery portion of the order let your service down. 5 days after the due date with daily conflicting information does not provide a great deal of confidence.”

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Posted 4 years ago

“Advertising a premium product and delivering one of inferior quality.... I am yet to speak to GB but am very disappointed.”

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Posted 4 years ago

Gourmet Basket is rated 4.6 based on 7,319 reviews