Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t delivered on time”

Helpful Report

Posted 5 years ago

“Ordered a Thankyou gift 12 days ago. Still not delivered... No updates and even when I followed up the carrier despite having the booking number and both recipient and sender names they wouldn’t provide an update Over the phone because I didn’t have the recipients full address (it was a one off Thankyou gift to an employee). Been very disappointed with the whole experience.”

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Posted 5 years ago

“I ordered the Celebration for 1 hamper and it was missing the olives/peppers antipasto. Disappointed.”

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Posted 5 years ago

“I thought the presentation was poor. Very disappointed. You also delivered someone else's basket to them. Two boxes arrived. They were told to readdress and organise a courier for it to be picked up.”

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Posted 5 years ago

“Extremely Disappointed - basket didnt arrive and 2 weeks after notifying them I still havent received the basket or any notification or advise from them!!! Would not recommend this service at all”

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Posted 5 years ago

“I ordered and paid for a hamper to be delivered to my friend who had just started chemotherapy. The hamper wasn’t delivered and I received no response to my emails asking them to follow up. Significant outlay for no product or service”

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Posted 5 years ago

“Unfortunately the $200 basket did not arrive at all. Poor service”

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Posted 5 years ago

“I found out today that my delivery was no successful as address incorrect. I contacted Star Track who confirmed today that they have been trying to contact Gourmet Basket since 23July with no success! I have provided the correct address now to deliver. Your system had both my address as sender and receiver address together in the same data box, so fix your system and reply to courier people.”

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Posted 5 years ago

“Gift was broken in transit. For a next day delivery that took 4 days and I had to ring to find out what was happening. No contact from company until I rang. Worst birthday surprise ever!”

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Posted 5 years ago

“I asked for the gift to be delivered to my daughter today 26th June but she has not yet received it and has now left for the weekend and won't return until Sunday evening. This was due to be a Birthday gift. I am extremely disappointed that she didn't receive it on time.”

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Posted 5 years ago

“Very poor customer service and follow up.”

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Posted 5 years ago

“Basket did not arrive !!!!! It is now thursday night and still no delivery”

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Posted 5 years ago

“Delivery scheduled for Friday has not arrived yet. So my review is going to be very negative. I am so unimpressed. I want a refund and an apology. FURIOUS. Is and understatement!!!! I have emailed. I have left a message. No one has bothered to contact me yet”

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Posted 5 years ago

“So disappointed. My delivery was booked & planned for a specific date. It did not get delivered & your company did not even realise it hadn’t been delivered when I called 3 days later. It was basically a week late. Missed the mark with timing. I did not get a call back to confirm when delivery would actually be occurring. I was offered a refund for delivery. Am yet to receive a refund (another week later). Not happy at all. Would love a call from someone to acknowledge the disappointment that’s occurred on my end.”

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Posted 5 years ago

“I paid for same day delivery and it was not delivered until 3 days later so am very unhappy with this outcome and the lack of (no) information provided along the way. I will use an alternate supplier going forward.”

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Posted 5 years ago

“I was initially very excited about being able to send a cheese and wine basket to my sister and her fiancé as they are cheese and wine lovers, however the cheese was never received. I contacted customer service straight away and they said they would send it out again straight away - no problem, a little annoying but nothing I could do. A week later still nothing received. I called back and they said it they would send it out again. A month later and still nothing. I’m really disappointed as this has defeated the purpose of purchasing this particular basket. I’m really unhappy about this service and expect to be contacted about this but I’m not going to hold my breath.”

Helpful Report

Posted 5 years ago

Hello Caitlin Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email regarding this matter and we are currently waiting on a response back from you. We look forward to hearing from you soon and if you have any further questions or concerns please let us know. Kind Regards Rachael Customer Service

Posted 5 years ago

“I would give them zero except I can’t. I spent a lot of money for a product that was not provided. I was told one item was not in stock and offered an alternative. The alternative requested was not provided and now I have a little old lady with a horrid leopard print cup. Then to my disgust o discovered that almost everything else that was delivered to her was different from what was ordered without letting me know and now my mother now has a whole pile of expensive food she doesn’t like and can’t eat!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email. If you would like to discuss anything further please do not hesitate to ask. Thank you

Posted 5 years ago

“Still waiting for the delivery to occur”

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Posted 5 years ago

Hello Jo Thank you so much for reaching out. I have just looked into this further for you and can confirm your gifts were both delivered on the 15th May. I can see that your gifts arrived a few days later then your requested gift delivery date and as a gesture of apology I have refunded the delivery fees on both your orders. If you wish to discuss this further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 5 years ago

“The basket itself was wonderful but the customer service needs serious review”

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Posted 5 years ago

Hello Keshnee Thank you for taking the time to contact us and we would like to apologise about your recent customer service experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. I have looked into this further for you and can see my colleague has refunded your shipping fee due to the unfortunate delay in your delivery. Once again sincere apologies and if you wish to discuss this any further please don't hesitate to contact the office. Kind Regards Rachael Customer Service

Posted 5 years ago

“IT DID NOT ARRIVE! Now I have to explain to my mum why she did not get a mother's day gift and wait 3 to 5 days for a refund. So heartbroken.”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews