Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website allowed me to order a hamper 5 days prior to delivery but then 2 days before delivery I got a call saying that you couldn’t fulfill the order”

Helpful Report

Posted 5 years ago

“Pathetic delivery service!! 😡 Ordered my gift basket a week ago & still not delivered!!”

Helpful Report

Posted 5 years ago

Hi Margaret, yes I can see this came in very late - it should have been delivered on the 7th. Startrack had a big backlog with Mother's Day but even this is way too long. We have already refunded your shipping as an apology, and I will send you a coupon in addition in case you wish to order another gift later in the year. Once again, pls accept our apologies, this is not acceptable from our couriers.

Posted 5 years ago

“The basket never turned up. It was for my fathers 70th birthday. You never responded to my messages and claimed it was delivered on 5th of may. Then you send me an auto feedback form. WORST SERVICE EVER. Please respond already so i can get a refund.”

Helpful Report

Posted 5 years ago

Hi Jessica, thank you for your feedback. I can confirm we shipped your gift on time, and there was an attempted delivery on 5th May as you requested, however it was not left on the premises as it would have been unsafe to do so. It was then taken to the nearest Post Office for collection, and a Sorry we Missed You card should have been left so your father could see a delivery was attempted. This is exactly the process we describe on our website for delivery, so it is really not fair for your to claim this is the "worst service ever". I am very sorry your Father didn't physically receive this on the 5th, but we have done exactly as we promise to do. The gift is now at Tamarama Post Office, I will send you the Consignment number in private reply so someone can pick it up. As a gesture of goodwill we will refund your shipping costs aswell. I hope that's OK. Many thanks

Posted 5 years ago

“No, our friend didn’t enjoy their hamper because it was not delivered. I was told it would be delivered on 30/4/20 and when I noticed it was still in transit on 1/5/20, I called your office & was advised to check with star track. They said it was sitting in the depot & would not be delivered till Monday 4/5/20 which was too late. Plus the package had cheese in it which would have been a health hazard not being refrigerated for so long. I cancelled the order &was advised I would receive a full refund once the hamper was back in your warehouse. I called yesterday 8/5/20 only to be told that Star Track had tried to deliver the hamper on 7/5/20 and it was back at the depot. I am still waiting for a refund,I don’t see why I have to wait for it be returned to your warehouse for a refund to be given because of incompetence by the courier company and no further follow up by your company. Regardless of where the hamper is at present time, I request you process my refund without further delay. Thank you”

Helpful Report

Posted 5 years ago

Hi Caroline, very sorry about what has happened here. This is not good enough by our couriers. I can confirm your refund was processed on 11th May in full.

Posted 5 years ago

“The basket was put together carelessly, the box was dusty and the lid of the hand cream was broken.”

Helpful Report

Posted 5 years ago

“Did not deliver on required date. Nobody bothered to advise that delivery would not occur. Customer Service ignored my refund request. Disgusting service. Never again!!!”

Helpful Report

Posted 5 years ago

Hello Jenni Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. I have looked into this further for you and can confirm your gift was delivered on the 4th May. As your gift arrived a few days after your chosen gift delivery date as a gesture of apology I have refunded your delivery fee. Please note unfortunately we are unable to refund an order unless the gift has been returned back to our warehouse and as we did not receive a response back from the email we sent to you regarding arranging for your delivery to be stopped we were unable to refund your order. If you wish to discuss this matter any further please don't hesitate to call the office. Kind Regards Rachael Customer Service

Posted 5 years ago

“I ordered a gourmet hamper which included a standard wine and cheese. I chose to upgrade the wine and cheese as this was for my parents. After the hamper arrived, the fresh cheese was packaged nicely, but the upgraded wine I ordered was missing, instead the standard wine was sent. I contacted gourmet basket in regards to this, and I had to either organise to send back the standard bottle before they would deliver the upgraded wine, or accept a refund of the upgraded purchase. Given the hamper was $170+ I assumed they could have delivered the nicer upgraded wine, but instead I had to accept the refund as it was too difficult to organise to exchange the wine. Hamper was nice, but could be better customer service.”

Helpful Report

Posted 5 years ago

“I am very disappointed as I paid for three baskets, and only two were delivered. I have contacted you four times to alert you that the money has been taken out of my account and you have not responded once. This happened over three weeks ago, I am very disappointed and would never use your services again.”

Helpful Report

Posted 5 years ago

“What I ordered was not what was received. I ordered the boxed treats with additional chocolates, mini candle and expresso Martini in a jar. In stead a box with a bottle of champagne and small chocolates with incorrect card was sent. So disappointed it was for my mum's 50th birthday. I will follow up with a formal complaint as it was not what I ordered”

Helpful Report

Posted 5 years ago

Hello Hannah Thank you so much for reaching out. Sincere apologies that your mum received the incorrect gift we can understand this is very disappointing. Our customer service team have been in contact with you via email and have arranged to send a new hamper out to your mum. If there is anything else we can assist with please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Can not comment as basket was ordered a week ago for delivery 22/4/2020 and at this stage have not received it.”

Helpful Report

Posted 5 years ago

Hello Ursula Thank you for your feedback. Our customer service team have been in contact with you directly regarding your order. Although if we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“I ordered the basket and paid the same day delivery fee. It was delivered 6 days later, after I had been promised a return phone call that didn’t happen and cancelled my order and asked for a refund, which also didn’t happen. Would not recommend this service”

Helpful Report

Posted 5 years ago

“Ordered nearly ten days in advance, the basket did not arrive on my friend’s birthday. Very disappointing.”

Helpful Report

Posted 5 years ago

“booked in a special delivery for a milestone birthday and it didnt arrive on the date. i had to follow up and chase the status. not a good experience.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. We are sorry to hear your experience wasn't a positive one this time around. Our customer service team have been in contact with you via email and refunded your shipping fee for your gift not arriving on your requested gift delivery date. If we can assist you any further at all please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Hamper was due to be delivered on the 9th April, it was ordered a week prior, and still hasn't been delivered for my friends birthday. Really disappointing - especially when you are charged $20 for delivery!”

Helpful Report

Posted 5 years ago

Hello Celia Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Sincere apologies that your gift did not arrive on the 9th April as requested. Our customer service team have been in contact with you via email and as a gesture of apology have refunded your shipping fee. If there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Basket never received.”

Helpful Report

Posted 5 years ago

Hello Ruth Thank you so much for reaching out. Sincere apologies I have looked into your delivery further for you and can see that unfortunately your gift was not delivered on your chosen gift delivery date. I can confirm your gift was delivered on the 14th April at 10.57am. Our customer service team have been in contact with you via email and as a gesture of apology we have refunded your delivery fee. If you would like to discuss the matter any further please feel free to contact the office. Kind Regards Rachael Customer Service

Posted 5 years ago

“I am disappointed and very upset as my delivery wasn’t delivered on the scheduled day and no one contacted me to tell me. I had to ring up and no one was apologetic to me as it was very important it arrived on that day as a birthday gift. I am very upset with this delivery and will not be ordering from here due to this issue.”

Helpful Report

Posted 5 years ago

“Haven’t received the package yet”

Helpful Report

Posted 5 years ago

“Wrong hamper was delivered. Customer service was responsive initially then had few hiccups and provided unreasonable options.”

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Posted 5 years ago

“The order was never received. I want a complete refund. You are a disgrace.”

Helpful Report

Posted 5 years ago

Hello David Thank you for taking the time to contact us and we would like to sincerely apologise about your recent experience. I have looked into this further for you and can see the address details that we were originally provided were incomplete and appears to be missing the unit number therefore resulting in an unsuccessful delivery and causing a delay. We contacted our courier on the 19/2/20 with the updated address details you provided and were told this would be re-delivered within 48 hours. Unfortunately it appears this was not the case and we were informed yesterday that your gift was taken to the post office for collection although as this was uncollected from the post office they have arranged to have your gift sent back to our warehouse. We can understand this is very disappointing. Our customer service team have been in contact with you via email regarding this matter and will arrange a full refund once your gift has been returned back to our warehouse. Please note this may take up to 3 business days. In the meantime if we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“The item ordered for same day delivery never arrived same day. The person never received it as they had left for the day. I complained and just received a delivery refund.... Yet the product never arrived!”

Helpful Report

Posted 5 years ago

Hello Simon Thank you for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you directly via email and confirmed your gift was delivered on the 14/2/20 as requested. Although if we can assist you with anything further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews