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Caroline Tremble
No, our friend didn’t enjoy their hamper because it was not delivered. I was told it would be delivered on 30/4/20 and when I noticed it was still in transit on 1/5/20, I called your office & was advised to check with star track. They said it was sitting in the depot & would not be delivered till Monday 4/5/20 which was too late. Plus the package had cheese in it which would have been a health hazard not being refrigerated for so long. I cancelled the order &was advised I would receive a full refund once the hamper was back in your warehouse. I called yesterday 8/5/20 only to be told that Star Track had tried to deliver the hamper on 7/5/20 and it was back at the depot. I am still waiting for a refund,I don’t see why I have to wait for it be returned to your warehouse for a refund to be given because of incompetence by the courier company and no further follow up by your company. Regardless of where the hamper is at present time, I request you process my refund without further delay. Thank you
5 years ago
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