I ordered a gourmet hamper which included a standard wine and cheese. I chose to upgrade the wine and cheese as this was for my parents. After the hamper arrived, the fresh cheese was packaged nicely, but the upgraded wine I ordered was missing, instead the standard wine was sent. I contacted gourmet basket in regards to this, and I had to either organise to send back the standard bottle before they would deliver the upgraded wine, or accept a refund of the upgraded purchase. Given the hamper was $170+ I assumed they could have delivered the nicer upgraded wine, but instead I had to accept the refund as it was too difficult to organise to exchange the wine. Hamper was nice, but could be better customer service.