Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive what was advertised in the pic... the pic showed a bottle of red that was specially wrapped in red for new year... but it was just ordinary bottle of red when delivered. Not worth what I paid”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Apologies that you did not receive the correct wine in your hamper. Our customer service team have been in contact with you via email and require some more details so they can look into this further for you. If there is anything else we can help you with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Haven't received my order or any delivery details”

Helpful Report

Posted 5 years ago

Hello Jennifer Thank you for reaching out, I have looked into your order further for you and can see you have selected the 13th of February as your gift delivery date. Once your gift has been shipped from our warehouse you will receive further details with tracking information. If we can assist you any further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I made my order on 19th of December, for next day delivery which I had to pay extra for. This is because 20th is the last day that the recipient's office is open. Today, 07/01/2020, I got a call from StarTrack that the hamper still hasn't been delivered. The driver attempted 3 times and the office is closed. Obviously, the hamper was not delivered the next day. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello Ada Thank you so much for reaching out. Apologies that your gift didn't arrive on your chosen gift delivery date. I have looked into this further for you and it appears the courier attempted to deliver your gift on the 20/12/19 at 11.21am although the business was closed at the time of delivery. They then attempted to deliver the gift another 4 times and on the 5th attempt the gift was delivered and signed for. Our customer service team have emailed through further details. If we can assist you any further please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Buy a second time and again the package did not arrive on time, it is even more not received, pity greetings”

Helpful Report

Posted 5 years ago

Hello Pedro Thank you so much for reaching out regarding the delivery of your gift. Apologies that your gift did not arrive on time. I have looked into this further for you and can see the courier attempted to deliver your gift on the date you requested. Due to the recipient not being available at the time and it being unsafe to leave the gift the driver took your gift to the local post office for collection. The recipient has now collected this gift from the post office. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“My parcel never reached/arrived to recipient, and customer service didn't answer my last couple emails requesting details on my package.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out regarding your delivery. I have looked into this further for you and can see our customer service team were in contact with you up until the 24th of December prior to our office closing over the Christmas break regarding your delivery. Apologies for the delay in response although as our office was closed from the 25th December until the 1st of January we were unable to respond to the emails you sent during this timeframe. Your hamper was delivered to the recipient on the 30th December. Customer service confirmed this via email on the 2nd of January. Please don't hesitate to call the office if you wish to discuss further Kind Regards, Rachael Customer Service

Posted 5 years ago

“Not received. Not phoned. Perishable goods and not received. No real attempt to deliver. I paid for same day delivery but delivery was only poorly attempted 3 days later. Not what I expect ordering gourmet goods in the heat of Sydney.”

Helpful Report

Posted 5 years ago

Hello Yvonne Thank you so much for reaching out and sincere apologies for your recent experience. Our customer service team have been in contact with you via email. It appears that the address was incomplete at the time of delivery resulting in an unsuccessful delivery. Confirming your gift has now been delivered and as an apology we have refunded your same day shipping fee. If we can assist any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Please see previous correspondence re non delivery of gift parcel this Christmas”

Helpful Report

Posted 5 years ago

Hello Dorothy Thank you so much for reaching out regarding your delivery. Sincere apologies that your gift did not arrive in time for Christmas. Our customer service team tried contacting you a few times as the address we were provided was missing the unit/street number. We have been in contact with you via email to confirm the gift was delivered. If we can assist you any further at all please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“I ordered a Christmas hamper on the 19th of December, it is now the 27th of December and my gift has still NOT been delivered!!!!!! Not happy at all”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email. Apologies that your gift did not arrive on your chosen gift delivery date. We have refunded your shipping fee and confirmed your gift was delivered on the 27th December. If we can assist you any further please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“It arrived too late”

Helpful Report

Posted 5 years ago

Hello Karen Thank you for reaching out regarding the delivery of your hamper. Sincere apologies for any disappointment caused. I have looked into this further and can see our customer service team have been in contact with you via email and refunded your shipping fee. Although if there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Packages never arrived. Person was home every single day to accept and the buzzer was never once pushed. No shipping notifications left. I emailed and I have yet to get a response.”

Helpful Report

Posted 5 years ago

Hello Flora Thanks for taking the time to contact us and we would like to apologise about your recent experience.Feedback like this helps us to improve our services to our customers and for this, we are very grateful. Our customer service team have been in contact with you via email and have already resolved this matter for you. If you wish to discuss anything further please don't hesitate to ask. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I ordered 2 baskets and only one arrived.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out. Our customer service team have been in contact with you via email and sent proof of delivery to confirm that both your gifts were delivered on the same day just at different times. If you have any further questions or concerns please don't hesitate to contact us to discuss further Kind Regards Rachael Customer Service

Posted 5 years ago

“Why would you ask me how the receivers of the basket felt if it is not to be delivered till next week. Also why send me invites to order baskets five days after I have already ordered one. Then I never received an answer from my email yesterday. You aren’t in sync with your business side & your irritating emails. That is easy to rectify in this e-commerce environment. Makes one think that your professional bar is quite low. I do hope my gift basket is of a high standard.”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you for your review. The emails you received were automated and are sent out after a short period of time once your order is placed. We apologise that you received a number of these emails prior to your gift being delivered. I will forward your comments onto our IT department to look into further. If there is anything else we can assist with please don't hesitate to ask. Kind Regards Rachael Customer Service

Posted 5 years ago

“Hi. I ordered the basket on a Friday and received a call stating it could not be delivered on the following Monday as there were cold items in the basket. They stated it would be delivered on Tuesday and asked if that was acceptable. I was happy with this however it is now Thursday afternoon just before 3pm and the basket is yet to be delivered to the recipient. I am extremely disappointed. I have just been on the phone to find out more information (and been disconnected just now). They stated the package would be delivered today (before the phone hung up). This is simply not good enough as my work colleague has been extremely ill and I wanted the package delivered ASAP to cheer her up. Added to this, I have just checked my credit card and I have been charged twice for the package. Can somebody please contact me ASAP to talk about this experience.”

Helpful Report

Posted 5 years ago

“My daughter did not receive her basket.”

Helpful Report

Posted 5 years ago

Hello Christine Thank you so much for reaching out. Apologies that your daughter didn't receive her gift. I have looked into this further for you and it appears that the courier attempted a delivery on the 22/11/19 as requested although due to an unsuccessful delivery your gift was taken to the post office for collection. On the 06/12/19 your daughter collected her gift from the post office. If we can assist you any further please don't hesitate to ask Kind Regards, Rachael Customer Service

Posted 5 years ago

“very dissappointed in the service, my delivery was not done and i only found out until i had asked my Friend if she got his delivery. I had to ring your company to chase it up. So if i didn't ring my delivery would not have been made at all.”

Helpful Report

Posted 5 years ago

“You send me a ratings to complete when I have not even received the product yet!!!”

Helpful Report

Posted 5 years ago

Hello Diederik, Thank you so much for reaching out. Apologies that you received the feedback email prior to your gift being delivered. Please note these are automated emails and are sent out a week after your order is placed. If you have any further questions please don't hesitate to ask Kind Regards Rachael Customer Service

Posted 5 years ago

“Did not receive”

Helpful Report

Posted 5 years ago

Hello Jess, Thank you for reaching out. I have sent you an email with further details. I can confirm the recipient has received their gift. If you require any further assistance please don't hesitate to call the office at anytime to discuss. Kind Regards, Rachael Customer Service

Posted 5 years ago

“I have used you many times and you have slipped up one too many times Not happy . I will be finding a new vendor”

Helpful Report

Posted 5 years ago

Hello Sue, Thank you for your feedback and apologies that your experiences have not been very positive. I have sent you an email so we can investigate what issues may have occurred and how we can assist you to resolve these. If you have any further concerns or questions please don't hesitate to call the office to discuss. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Absolutely terrible. Basket was not delivered on the date requested and I was not even notified that it wouldn't be. It wasn't until I reached out to Gourmet Basket about confirming it had been delivered that they informed me it hadn't because they "ran out of time". When you are providing a service that is date sensitive this is simply not good enough. A very disappointing experience.”

Helpful Report

Posted 6 years ago

Hello Leteisha, Thank you for your feedback. Apologies that your gift was not delivered on the promised gift delivery date. As the gift arrived one day later than expected, we did refund your shipping fee and sent you a delivery confirmation email. If there is anything else we can assist you with please don't hesitate to ask or feel free to call the office if you wish to discuss further. Kind Regards, Rachael Customer Service

Posted 5 years ago

“Basket wasn’t delivered. It was for a birthday which has now been missed. Very disappointed. Especially as it’s probably been sat in a Depo all weekend and the food will now be ruined. No phone call to myself or the person who it was shipped to so I know it was not due to them not being able to deliver.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Fiona. Our customer service team have been in contact with you via email and phone and provided you with a proof of delivery photo. We are pleased we were able to help clarify this matter for you. If you wish to discuss anything further please don't hesitate to call the office. Kind Regards, Rachael Customer Service

Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews