Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,259 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 28th June 2025

Maggie Dalton

Anonymous

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basket was not able to be delivered so was sent to post office. Gourmet baskets did not notify me there was a problem, nor what the process would be. Post office contacted me and now I've had to ask the recipient to collect it from the post office. Update: Gourmet Baskets have responded to advise that the delivery driver should have left a card advising the recipient. They still don't seem to understand that in a case of non-delivery the sender needs to be advised. And I don't know if the item was damaged - but am unable to uncheck Yes without stating No, which is a fault in the website.”

Helpful Report

Posted 4 years ago

Hi Patricia, Thank you for your feedback. Please know we have emailed you privately regarding your delivery. Thank you, GB Team

Posted 4 years ago

“I requested that the parcel should be delivered on the 18th but was only delivered the day after not satisfactory. especially this was for a wedding. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Christine, Thank you for your feedback. Please know we have messaged you directly regarding your order. We hope to speak with you soon, GB Team

Posted 4 years ago

“Received a confirmation of delivery email, but the basket was not received by the intended recipient (at St Vincent's Hospital), your staff are currently chasing down the consignment note from the courier. Both private and public hospitals have confirmed they do not sign for deliveries at reception, not sure why the recipient was not called to collect (mobile listed on the order). My 1 star review may change if the item is located and delivered correctly.”

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Posted 4 years ago

Hi Summer, Thank you for your feedback. Please know we have contacted you directly, regarding your delivery. Thank you GB Tea,

Posted 4 years ago

“I would love to give you a better rating, but the basket did not get delivered in time. I was assured it would as I gave ample notice. Ordered Wed morning to be delivered on the following Monday. Work hours to me are 9 to 5pm. The basket arrived at 5.30pm. By that time the person whose it was intended her last day, had left the office So am a bit disappointed. I'm sure she will be happy with it when she finally receives it though”

Helpful Report

Posted 4 years ago

Hi There, Thank you for taking the time to contact us and we would like to apologise about your recent experience. Feedback like this helps us to improve our services to our customers and for this, we are very grateful. We hope to better assist you in the future. GB Team

Posted 4 years ago

“Everything was broken and spilled on everything. Requested to speak with a representative through message, and it never heard back. I called a week later, asked customer service for refund, and they said no. Never again!”

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Posted 4 years ago

“Wrong item delivered”

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Posted 4 years ago

“3 of my 5 beers were smashed. I chip packet deflated. Box fell apart & cut my hand to boot. Not the best of experiences. 🙁”

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Posted 4 years ago

“The hamper was delivered some 4 days late even after I spoke to you and cancelled it, finding an alternate gift for my sister. I was told (both verbally and in email) the money would be returned to my card. It wasn't. Because I had been told this, I went ahead and purchased something else, leaving me with a 2nd gift to the value of $200 (so, then I spent a total exceeding $400!)”

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Posted 4 years ago

“The wine i ordered was a different year than stated on your web page dissapointed”

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Posted 4 years ago

“Item did not arrive. I won't be using your service again.”

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Posted 4 years ago

“These people will take your money and deliver your Christmas presents a year later”

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Posted 4 years ago

“thrown away all of the cheese, olives and biscuits, they had expired and smelt off. never buy from this company”

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Posted 5 years ago

Hi Marco, please see my reply to your other review. - Jen

Posted 4 years ago

“Ordered 15 days prior to when I needed basket as birthday gift expecting it would arrive on time. How wrong was I. Had to purchase something else to give as birthday gift on the day so wasn't embarrassed to say my gift is coming some day this year hopefully.”

Helpful Report

Posted 5 years ago

Hi, thank you for taking the time to leave your feedback. I'm sorry the hamper didn't arrive on time, please let me know your order number or name so that we can resolve this issue as we can refund the delivery fee if it didn't order on time. Sorry again for any inconvenience this has caused and I look forward to hearing back from you and resolving this. - Jen

Posted 4 years ago

“I have just been advised that delivery was AGAIN taken to the post office and not delivered to the recipient. There is ample parking in the area so there is no excuse for the driver not to deliver. As a business you really need to think about changing the courier company you use. This is really really poor.”

Helpful Report

Posted 5 years ago

“I was told my delivery would be 02/10. I rang to find out where my hamper was and was told there was a mistake made and I would receive my delivery 07/10. I called today (07/10) and was advised that courier was unable to make delivery today because it was cheese and the order was cancelled. I am so disappointed because this was an anniversary gift for my Mum due to us being 6 months together in lock down last week. Now I have to tell her I have requested a refund. Why did not someone tell my last week that it would be a problem to deliver cheese to regional Victoria. The person I spoke last week was aware this was a regional order.”

Helpful Report

Posted 5 years ago

“Because the delivery divers do not carry a mobile, they could not phone the recipient to let them know that they had arrived so the recipient could open the door for the parcel delivery. Therefore the order had to be cancelled.”

Helpful Report

Posted 5 years ago

“Despite ordering my gourmet basket a week in advance, I was notified the morning it was to be delivered that the bottle of wine it was to include was not available. Given that I was told you'd only run out of that wine the day before, I was unimpressed that my money had been taken a week earlier but the products for the basket were not put aside to ensure the order was as advertised. It left me with very limited time to look for an alternative birthday gift as the suggested wine substitute was not satisfactory. The whole experience was therefore unsatisfactory and I would not be using Gourmet Baskets again, nor would I recommend them.”

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Posted 5 years ago

“Basket was delivered while property was unattended. Instead of leaving driver left at post office. Basket still has not been found or delivered. Wedding proceeded without gift from overseas parents of groom. Very disappointed.”

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Posted 5 years ago

“Not good value for money. Items at full retail are half what I got charged and 2 of the 4 items were substituted without my knowledge. Calling service department, they really couldn't care.”

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Posted 5 years ago

“I have purchased your product before and have been very happy in the past but was very disappointed when my recipient received a different hamper to the one i had ordered.”

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Posted 5 years ago

Gourmet Basket is rated 4.6 based on 7,259 reviews