Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,319 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive”

Helpful Report

Posted 6 years ago

Hello Jess, Thank you for reaching out. I have sent you an email with further details. I can confirm the recipient has received their gift. If you require any further assistance please don't hesitate to call the office at anytime to discuss. Kind Regards, Rachael Customer Service

Posted 6 years ago

“I have used you many times and you have slipped up one too many times Not happy . I will be finding a new vendor”

Helpful Report

Posted 6 years ago

Hello Sue, Thank you for your feedback and apologies that your experiences have not been very positive. I have sent you an email so we can investigate what issues may have occurred and how we can assist you to resolve these. If you have any further concerns or questions please don't hesitate to call the office to discuss. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Absolutely terrible. Basket was not delivered on the date requested and I was not even notified that it wouldn't be. It wasn't until I reached out to Gourmet Basket about confirming it had been delivered that they informed me it hadn't because they "ran out of time". When you are providing a service that is date sensitive this is simply not good enough. A very disappointing experience.”

Helpful Report

Posted 6 years ago

Hello Leteisha, Thank you for your feedback. Apologies that your gift was not delivered on the promised gift delivery date. As the gift arrived one day later than expected, we did refund your shipping fee and sent you a delivery confirmation email. If there is anything else we can assist you with please don't hesitate to ask or feel free to call the office if you wish to discuss further. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Basket wasn’t delivered. It was for a birthday which has now been missed. Very disappointed. Especially as it’s probably been sat in a Depo all weekend and the food will now be ruined. No phone call to myself or the person who it was shipped to so I know it was not due to them not being able to deliver.”

Helpful Report

Posted 6 years ago

Thank you for your feedback Fiona. Our customer service team have been in contact with you via email and phone and provided you with a proof of delivery photo. We are pleased we were able to help clarify this matter for you. If you wish to discuss anything further please don't hesitate to call the office. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Hamper was delayed by two days Startrack was given as the delivery company, ended up being through aus post delivery refund was issued aus post delivery man was very rude on his arrival i feel overall this experience could have been much better and i am dissapointed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Apologies that your experience wasn't a positive one this time around and for the disappointment caused. As you mentioned we refunded your shipping fee and kept in communication with you throughout the delivery process. Although if there is anything else we can do to assist you please don't hesitate to call the office if you wish to discuss further. Kind Regards, Rachael Customer Service

Posted 6 years ago

“Disappointing”

Helpful Report

Posted 6 years ago

“Poor service. Left a hamper with cheese in it at post office instead of actually delivering to the sick person in the house. Would not use again.”

Helpful Report

Posted 6 years ago

“order came late and damaged. I had to repackage myself and fix up broken boxes. not worth the money.”

Helpful Report

Posted 6 years ago

Gourmet Basket is rated 4.6 based on 7,319 reviews