I ordered a bike from GovVelo. Once the bike got to me, it was great. The bike was in good shape, it was easy to put together, and it was ready to ride. It really was getting the bike to me. GovVelo claimed they shipped the bike, but the FedEx tracking number said it was never actually shipped. Contacting both, GovVelo said it's en route and will be on Saturday. FedEx claimed they never touched it. I called after the due date, and GovVelo opened a ticket with them. Still waiting. GovVelo claimed that they needed FedEx to confirm something before shipping another bike, so I wanted another 4-5 days for the confirmation. Finally, FedEx confirmed it, and they shipped me another bike. Be ready to wait if you order from them, FedEx sucks, and they don't offer any other options for shipping. Unfortunately, I will be using a vendor that doesn't use FedEx going forward.