I recently purchased a Marin E2 from GovVelo. The price was excellent, even though this is a relatively expensive bike and hard to find in stock anywhere. Afte the order, I experienced numerous issues in trying to get the bike to me in a ready to ride state. However, all of the issues were outside the scope of control of GovVelo. Instead of blaming others, Daniel with GovVelo took charge of the situation and did everything possible to quickly resolve all issues. He even managed the situation during off hours. He negotiated with suppliers, shippers, and my local bike shop. His communication with me along the way was outstanding. I cannot overstate how impressed I am with Daniel and his team at GovVelo. Now I have a bike that rides like a dream and gets routine compliments from other riders. I would not hesitate to use GovVelo in the future. One side note - I learned from this experience that GovVelo also has a local shop (highly rated in community) in Biloxi Mississippi. I felt even better about buying online from GovVelo after learning that. Thanks again GovVelo!