This company is a scam. As seen many times in this thread, I was offered £437 for my iPhone 11 (256Gb). However, I quickly received an email telling me that the battery life was not as expected and it had a dent. As such they could only offer me £375. The phone was just 11 months old, and the battery was no worse than when I first received it. There was no dent and I had taken photos of its condition before sending. This appears to be a very common practice, with the company hoping people just accept the lower offer once they have sent the device. Do not use this company.