Did a tour in May to Japan. Had booked it a year in advance and paid in full 60 days prior. 30 days before the tour they cancelled our pre bike trip tour to Hiroshima and left us to figure out what to do. After we arrived in Japan, 5 days before our bike tour was to start, they sent a list of hotels that was different than what we signed up for. All hotel changes turned out to be substantial downgrades from what was originally scheduled. On the bright side, the 2 guides were fantastic, Toto and Karl! They made our trip enjoyable, despite what Grasshopper had done to us. We did get a small refund from Grasshopper, but not enough to make up for the hassle and disruption all these changes had impacted our entire trip. Even our bike jerseys we were supposed to have on the trip did not show up until after we got home.