Ordered items but twice delivery was cancelled by courier. Twice I wrote to customer services to chase but after 3 days I've had no reply. I called today and they can't help me as it's not under their control. I need to chase courier..
Poor customer service, poor processes to address issues when they go wrong, poor reply to issue, poor choice of courier.
Overall, totally disappointed and let down. Items were for an event this weekend so I'll just be returning the items when they finally arrive.
Poor customer service means loss of sales for them.
1 week ago
Grattan Online has a
1.7
average rating
from
20
reviews
