My 84 year old mother changed her energy provider and after chasing Green Star for a final bill eventually received one which overcharged her for the standard daily rate on both fuels. Because of this they owe her money and have not responded to several e-mail which have been sent to them. The ombudsman will be involved with this when they reach the deadline date to respond. I will always stay with the big names in future who are contactable.
7 years ago
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