Green Star Energy UK Reviews

Name: Green Star Energy UK
Rating: 1.04

1.0 Rating 120 Reviews

1 %

of reviewers recommend Green Star Energy UK

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1.0

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi all, Go the Energy Ombudsman. They tried to charge me an extra £1000 as meter had broken and after reporting it 4 times!! and 3 missed appointments due to them not turning up to replace meter tried to advised i have used extra electric!! Complained to ombudsman who reduced bill to £250 and Green Star were made to award me a token amount due to the poor service received. I think was about £50. WORST ENERGY COMPANY I HAVE EVER DEALT WITH IN OVER 20 YEARS”

Helpful Report

Posted 2 years ago

“1 is far too generous these people have debt collectors on my case I have proved I owe no debt and they keep opening complaints for me then nothing happens apart from debt letters!!! Honestly I’d rather have no electric than use these people ever again they cause so much stress”

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Posted 3 years ago

“Rip off company just watched the bbc new about all energy companies ripping off customers by over charging for a number of years phone green star energy the did not want to listen about my complaint the only way to get to them is setup a class action lawsuit that will shift them in to action”

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Posted 3 years ago

“Doesn’t even deserve 1 star!!!!”

Helpful Report

Posted 3 years ago

“Wouldn’t even give one star! I left Green Star over a year ago and paid the remaining, final amount which they had stated on the final bill. They have hounded me ever since and had two separate debt collecting companies hound me also for several different amounts of money that they say I owe. One of the amounts was the said final amount. After numerous email and telephone conversations, They have told me that my account issue was resolved on several occasions a too but then within weeks I’m bombarded with debt collector letters, emails and post to my property! I have phoned and emailed time and time again and despite being told the problems are resolved, low and behold, within a week or two, another debt collection agency letter arrives! Customer services and the complaints department are useless! You are passed from pillar to post and told that the issues are resolved, I have been given several different amounts that I owe and they ask for information (bank statements or payment details) but when I have given information they say I haven’t!!!! The last email told me that they owed me the money!!!!!! I probably won’t see a penny of what they owe me based on the reviews I’ve read! They’ve probably spent more on admin and staff wages etc to find out they owe me the bloody money back! DO NOT SIGN UP TO GREEN STAR!!!!”

Helpful Report

Posted 3 years ago

“I had been a customer for 2 yrs. I was unable to enter my meter reading on their system as it often would allow me access and after explaining that I had a physical disability, they agreed to treat me as priority and would receive a representative to visit my home and do the meter reading. I was in credit in early 2019, but then when I decided to go to another provider, as advised by Martin Lewis to compare prices, I was hit with a bill in November 2019 for the amount of £933.67; this amount was the final bill in August 2019. I tried to gain a reason for the amount without any reply, then in April 2020, I received written and email correspondence from a debt collector. I commenced a dialogue with them, forwarding the 2 yrs bills I received from one of their colleagues during my dialogue with them in November 2019. I did not hear anything further, but then today, 17th December 2020, I received a letter from a law firm whom Green Star Energy have instructed to recover £1,354.99; Green Star Energy, who are now under Shell Energy Retail Limited; they have added £421.32 after my contract had ended. Just how Green Star Energy/Shell Energy Retail Limited can instruct a law firm, so can I. The one good thing that goes in my favour was that I asked for copy's of all my bills from the time I was in contract with them and can show what the final bill was. So for anyone in dispute with a energy company, request copies of your bills and keep them as evidence in the event a discrepancy may arise. I will keep you updated but intend to bring this matter to the attention of Martin Lewis team.”

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Posted 3 years ago

“Shame I can't give 0 stars, worst company ever avoid avoid avoid total fraudsters and haven't got a clue how to do their jobs properly”

Helpful Report

Posted 4 years ago

“A total disgrace of a company, I have had nothing but problems with them. Put my account on hold for a year telling me it would only take a few weeks to sort out, canceled my direct debit without telling me then hit me for a huge bill. deleted my meter readings from my account and put in their own. so many other problems, an absolute nightmare of a company.”

Helpful Report

Posted 4 years ago

“Really there should be No Stars whatsoever. They supplied our energy for nearly 3 years and estimated I need to pay nearly £200 a month for gas and electricity in a two person household - about 3 times what it normally is. I tried maybe 40 or 50 times to get them to test my metre and check what was going on. By phone an email. Both times I eventually spoke to someone it must have been a call centre who said someone would call back but no-one did. Not a single email reply. I eventually left them (more than two years ago) and a year after they left they claimed I owed them £690. Since they ignored me ALL the time I was a customer and I regarded what I had paid as far too muchfor nearly 3 years I decided to ignore them. A few threatening letters later I agreed a payment to settle the account with, I assume, their debt collector and demanded written communication to confirm this. This was over a year ago. Now just received a threatening letter to both take legal action against me and to report me to the credit agencies. And now I cannot even get them to respond to a phone number on the letter. This really is THE WORST customer service experience in my lifetime.”

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Posted 4 years ago

“Can't give them zero stars unfortunately! I inherited this company when I moved into a house 2.5 years ago. Despite being given final readings from my new (wonderful supplier OVO), they massively over-estimated my final bill based on the 5 adults that used to live in the house versus me and my 6 year old daughter. 2.5 years on they have STILL not provided me with a final bill. I have have been through about 6 debt recovery companies, each one has passed it back to them requesting a corrected bill to be sent only to be chased by a new company a few months later. Its been so stressful!!! HATE this company so much.”

Helpful Report

Posted 4 years ago

“Can’t give them a zero Got a smart meter fitted last year and they were totally unable to get it to work despite many many emails between us and a barrowload of false promises official complaints Decided to leave them in may and transferred to another company termination of service on 3/6/20 it’s promise of final bill by 6 weeks still not done now saying it will take another 4-6 weeks then they will still probably have the cheek to charge me for leaving A totally incompetent company with no ethics or honesty do not entertain for your energy needs Robert Baillie”

Helpful Report

Posted 4 years ago

“I was with Greenstar 3 years ago and they were fine whilst I was with them, however when I was moving house I gave them my final readings and tried to close the account. It took 6 months and a lot of stress to get them to close the account and give me my refund. I had to take legal action in the end. I got an email of apology and thought it was all over...3 years later I'm receiving harassing emails and phone calls again, saying I owe them money. Somehow they have reopened my account and are threating me again! Please do not go with this company, the stress they have and are causing me is unbelievable. I am left again having to take legal action, when it was them who owed me money.”

Helpful Report

Posted 4 years ago

“Try to charge us for £550 when we owe them £20.00. Have ask for a full and final settlement but as to date no repy”

Helpful Report

Posted 4 years ago

“I've never had any supply Green Star, but their debt collection agencies still chase me routinely for sums due. I write every six months with all the evidence of energy contracts with other suppliers and they do not reply and still the legal letters and nuisance texts keep coming - if that is what it is like without an account, God knows what it must be like to have them as your supplier!”

Helpful Report

Posted 4 years ago

“Shambles of company, scamming the people. Please avoid at all costs”

Helpful Report

Posted 4 years ago

“DO NOT USE Green star energy as your supplier. Customer service terrible. Have been hung up on multiple times. Bills and communication regarding under or over payments even worse. They’ll let you get into debt before telling you you should switch your monthly payments. Left company and paid final sum they requested (despite multiple conversations about incorrect final balance). 2 weeks later revived letter from law firm demanding repayment (again this had been paid already and even received confirmation email from green star saying our balance was now £0.00) Money grabbing Worst energy supplier”

Helpful Report

Posted 4 years ago

“Agreement made to pay £70.00 a month, then they said £90.00 then up again to £120.00. They know are demanding a payment off £175.65p to pay off part off the £2459.00 l owe them . Ridiculous amount off money for a tiny terraced house, that has been rarely lived in before pandemic.”

Helpful Report

Posted 4 years ago

“My monthly bill was £90 then £120 to begin with then It went to £240 then they said I had not paid the last bill told me I had to pay £400 the bill was paid by my bank on time I could never log on to their website I owe then nothing I am up to date with bill they now threaten me with recovery I sent two hours on the phone to them thought I got it sorted stay clear of this company”

Helpful Report

Posted 4 years ago

“This is by far the worst company I ever had to deal with. They will not respond to complaints. I switched to another energy company 18 months ago due to their poor service. They're still holding onto a credit balance. They have changed the amount on the system several times so it is impossible to know exactly how much they owe me. . They are useless liars and thrives. At some point the regulator must shut them down. They cannot be allowed to continue ripping off customers. I have got the energy ombudsmen involved”

Helpful Report

Posted 4 years ago

“Avoid green star at all costs. They are incompetent and seem to be unable to carry out simple tasks, constantly passing the buck and delaying the issue. The lines on their call centres are very poor and the operators are unable to deal with anything they haven’t learned the “script” for. E mailing isn’t much better.I have been struggling to receive valid compensation from them since December2019. Their website login doesn’t let me log in, so I can’t check my bills etc. They also increase monthly payments too frequently in my opinion. I will be switching.”

Helpful Report

Posted 4 years ago

Green Star Energy UK is rated 1.0 based on 120 reviews