Can't give them zero stars unfortunately! I inherited this company when I moved into a house 2.5 years ago. Despite being given final readings from my new (wonderful supplier OVO), they massively over-estimated my final bill based on the 5 adults that used to live in the house versus me and my 6 year old daughter. 2.5 years on they have STILL not provided me with a final bill. I have have been through about 6 debt recovery companies, each one has passed it back to them requesting a corrected bill to be sent only to be chased by a new company a few months later. Its been so stressful!!! HATE this company so much.