I cannot express enough how much you need to stay away from this company. Trying to resolve a £1000 bill they just conveniently said I owed when moved out of a property having paid every bill on time. Communication with them goes like this; social media conversation with one member of staff, they go off shift, begin same conversation from the start with another member of staff until they go off shift... and so on. I logged a complaint a month ago, heard nothing. Yet they have the tile to chase me for the bill I’m disputing. Never known a company more worthy of being shut down for good. You need to stay away.