Paying in to this company for a number of years and the one time I needed them they let us down,the lady on the phone kept asking where we wanted to be towed to before she would process our recovery ,when we explained we were away from home and didn't know any garages where we were she kept saying your not listening where do you want to go?after 10 minutes realised we were getting nowhere with her so hung up and made alternative arrangements ,so frustrating dont waste your money on this incompetent bunch.we are now cancelling both our policies and going elsewhere .Rubbish!