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Green Flag Reviews

2.1 Rating 309 Reviews
27 %
of reviewers recommend Green Flag
2.1
Based on 309 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 48%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5

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Green Flag 1 star review on 3rd March 2025
Nathan Witwer
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 5 star review on 9th February 2024
Gill
12
Anonymous
Anonymous  // 01/01/2019
Took out some European breakdown cover with green flag but then had to cancel it within the 14 days no refund yet from them and trying to contact them on the phone is impossible I have tried 4 dedicated phone lines but they all pass you onto another line and they never answer you even when you ask for a call back they still don’t ring you so now will have to contact barclaycard to sort out a refund. What a palaver don’t bother with them
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Posted 1 day ago
Used green flag for the first time on Monday 19th, had to have car removed from my address to the garage that i use, it was all very efficient. Agreed there was no urgency but from first phone call to the car being picked up and put on transporter it was all over in one & a half hours, excellent service.
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Posted 4 days ago
As bad as you can get and believe me it can't get any worse. Got caught by the auto-renew terms and lately I've changed my car. Now can't change the car reg on line and told to phone up. Phoned the number and after a few minutes told it would take 30 mins. Left my number on call back and got a call back only for her to take details of my policy and then said she would transfer me. Then transferred to the main line to have to go through the whole procedure again. 1 hr later still waiting to speak to a human being. All I wanted was to change the vehicle name and registration.
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Posted 1 week ago
I really loved it.
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Posted 2 weeks ago
My grass was looking very nice after job was done very great recommend 10/10
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Posted 2 weeks ago
I contacted GF at 7.45 pm and have been left in the dark on an unlit road with no battery . Told to wait til 8.30pm which soon became 12.30 at night . Green Flag should be called Red Flag . Will be pursuing a refund . They cannot deliver what has been purchased .
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Posted 2 weeks ago
My recovery with green flag was literally was a comedy of errors , arrived late , wasn’t sure how to pop the bonnet , wasn’t sure were the battery terminal was to apply his battery booster pack ! Once he found them , he got me to try to start the car , unfortunately his battery pack was nt charged enough , so I suggested he go plug it in at my place of work , he said he had nt brought the charge lead with him , I honestly couldn’t believe what I was hearing , So I’m suggesting may be jump leads ? He doesn't carry them !!!! So in the end he left me to call my husband , who purchased some jump leads & got me up & running , honestly it was a complete joke , I’m going to cancel with green flag
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Posted 1 month ago
Had breakdown on motorway today. Agent was impolite over the phone, kept asking me to repeat the same information I provided. I ended up crying and feeling miserable, begging for help. I had to walk and read the number of the junction. I never had this sort of experience in my whole life.. It was a very bad adventure, a very horrible one. Agent did not care about my safety and the noise level of the vehicles on the motorway. Very ineffective, dealt with my case after 1 and 1/2 hour. How lucky I was to come home safe!
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Posted 1 month ago
Useless. Will return to AA. Took 8 hours to have someone come and return us home. Broke down on M5 on way to our holiday. Not concerned that we are nearing 80. My husband has cancer and heart issues too. Left waiting in the dark as we’d limped off the motorway.
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Posted 1 month ago
Impossible to change vehicle on the app . Phoning abysmal. Round and round in circles. Useless
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Posted 1 month ago
Excellent and prompt recovery !! So pleased with their service as damage all resolved within 24 hours
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Posted 1 month ago
Driver was great very helpful driving and reversing was amazing
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Posted 1 month ago
Excellent service, kept informed of time of arrival and advised of the problem. Pleasant service man also.
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Posted 2 months ago
I phoned up and the phone was answered almost immediately I was contacting you to find out if I was covered for home attendance and if it couldn't be fixed would they take it to a garage of my choice.i was told someone could attend me that night but I was going out and was then given a choice of 2hr slots the next day.i picked between 9 and 11 the green flag mechanic arrived before 9.oclock he then proceeded to diagnose the fault which was a faulty battery did offer me one but the garage that looks after my car offered my one cheaper.this is my first time of using green flag since joining and I have to say I received 5🌟 service all round.MrPaul Ridley
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Posted 2 months ago
Great service and support from COVSECLTD.COM
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Posted 2 months ago
Just so everyone is clear, if you hit a bird on the motorway Green Flag will just leave you on the side of the road with zero help. They will inform you they are putting a note on your account and not even direct you to someone who can help. Even if you pay for their subscription service. Now that I know this I hope to make everyone else aware of it.
Green Flag 1 star review on 3rd March 2025
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Posted 2 months ago
Shocking, complete waste of money. We have been paying £100/Yr for several years to cover us if we breakdown. The last time we called out Greenflag was 8yrs ago. The service was good. How things have changed! This time we called the number to be told repeatedly the wait would be over 15minutes and it would be much quicker if we used the app. After 30 minutes the call was cut off. So we spent 15 minutes installing the app and registering and filling in the details of our rescue call out. Only to be asked to call them on the original number to request a rescue. The app was a complete waste of time. We then called again to be told the wait was now 30minutes.! We requested a callback. After half an hour we spoke to someone who had no record of our breakdown from the app so we had to go through the whole process of giving all the details again. He then told us if we wanted recovery we would need to pay a further £40. We are on the same policy as our previous call out where we had to pay nothing extra, this is something grenflag have added without our knowledge. We then were sent to a secure payment system, we put in our card details and were then told that the payment did not work, we then tried another card to get the same response! Without payment greenflag would not come out so we were left stranded and had to find another way of being recovered. This company are crooks! They have had 100s of pounds of our money and when we needed them they left us stranded!!
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Posted 3 months ago
I had an orange light come on my dash called green flag said they would have somebody from there team. To call me. He called and said because the car is driving he won’t be coming to me.very disappointed going back to AA
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Posted 3 months ago
I was told it would be an hour and would get an ETA 10 min before..I didn’t..I phoned back 3 more times..Mechanic arrived 3 and a half hours later with no ETA phone call. Mechanic recharged battery..Sat in the car o show it working..showed me a print out..it needed a new battery..Gave me the keys( it was dark) The next day my neighbour informed me the drivers window was wide open..He had left it open and weather conditions were stormy and extreme rain..Drivers seat and passengers seat is now totally saturated and the car is starting to smell..I am devastated..I’m a pensioner..as I had to get to a medical appointment, I’ve had to sit on plastic sheeting..I would put no stars if I could..I need compensation to get the car dried out and cleaned of the awful smell
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Posted 4 months ago
I called for assistance to get 125 miles home following an emergency situation in India where I developed an infection in a leg wound. I couldn’t drive and decided to contact Green Flag to seek assistance. The response was a driver to drive my car and myself home to be admitted to hospital. The driver was on time as arranged. An excellent service and very much appreciated Incident number 2207937
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Posted 4 months ago
Green Flag is rated 2.1 based on 309 reviews