“My van broke down today on the M1 motorway between junction 34 and junction 35 near meadowhall, there was no hard shoulder to pull onto but thankfully I made it over to the inside lane, I phoned green flag and they sent a recovery vehicle which when it turned up less than 30 minutes later was Richford Motor Services Ltd, the driver / recovery man was called Steve and I can't praise him enough he was brilliant hooked up my van and took it to my address without any problems at all, so thank you green flag and thank you Steve.”
“Terrible experience with Green Flag. I’ve been waiting for five hours with no proper update or resolution. I’ve called back and forth repeatedly, but each time I’m given another extended waiting time. The lack of communication and customer service has been extremely disappointing. I would not recommend Green Flag based on this experience.”
“I rode my motorcycle to get a MOT. It failed due to a binding back brake. I rode it from the MOT station home to adjust the brake, which I am legally allowed to do. On the way home the bike suffered an electrical fault. I rang Green flag ,who I have been with for a number of years and haven't used for at least 10 . Imagine my surprise when they refused to attend due to the bike not having a MOT! I am a 69 year old man left on the side of the road ringing around trying to find a company to come out , which I did in the end, after waiting three hours in the rain. The cost of recovery was £168 . I have been paying Green flag over £250 every year for cover. Yet the first time I needed them in a very long time they let me down! I made a complaint and got a phone call the next day saying it was their policy as the bike was technically being ridden with no MOT.
I will not be renewing with them. So basically,if your MOT has expired you are not covered on your way to the MOT station or back if it has failed.”
“Don’t breakdown in the holiday season as Greenflag are not equipped to cope with the demand. Now on my 3rd 40 minute wait to speak to them. Was left on a busy road for over 5 hours yesterday, as I had not been able to make contact to change my vehicle details. (Even though private number plate same on both). Only glad it wasn’t my daughter in law and 2 month old granddaughter…”
“Green Flag are liars and customer services are a total mess accusing customers of lying in order to save costs! They promised to reimburse hotel costs for a few nights stay and didn't! They don't offer 7 day onward travel and hold your vehicle for over a week before any work can get started as well as waiting stupid amount of time for any rescue vehicle or technician to turn up! Go with the AA, they're a little more expensive but it's worth paying for a better quality service.”
“I was with a leading breakdown company for about 25yrs & have changed to Green Flag this year. I called then out today with a flat tyre & I am very very impressed. The technician arrived with in 30mins.
After inflating the tyre he followed me to the garage & made sure all was well before he left. Professional, polite & very helpful I can't fault the man attending I wish I had taken his name! or the service given from my phone call to the garage. Thank you”
“I was with a leading breakdown company for about 25yrs & have changed to Green Flag this year. I called then out today with a flat tyre & I am very very impressed. The technician arrived with in 30mins.
After inflating the tyre he followed me to the garage & made sure all was well before he left. Professional, polite & very helpful I can't fault the man attending I wish I had taken his name! or the service given from my phone call to the garage. Thank you”
“Asked for call back - none received. Called again and eventually answered after 20 mins - couldn't renew as payment system not working - not offered any call back . Had to call again and wait 50+ mins for an Operative. Told wait time is the norm - if you want me as a customer then make payment easy. Other companies can do it - why do you not invest in some 21st century technology or more people!”
“I pay for Green Flag Recovery Plus because I expect a reliable nationwide recovery service when I genuinely need it. Unfortunately, my recent experience fell well below what I believe any customer should expect.
At around 2:30 pm, my vehicle suffered a diesel particulate filter fault on the M25. After checking the engine oil, it was obvious diesel had contaminated the oil, making the vehicle unsafe to drive. I reported this through the Green Flag app, but found the reporting process far from intuitive. The nearest option was an amber warning light, which appeared to cause the incident to be treated as a low priority.
Despite clearly stating that the vehicle could not be driven and that, as it is a pickup truck, it required a flatbed recovery vehicle, Green Flag sent a small Transit van. Predictably, the patrol could neither repair nor recover the vehicle. This wasted around an hour and a half before the correct recovery vehicle was even requested.
I then waited another three and a half hours for a flatbed to arrive, leaving me stranded on the M25 for approximately five hours in total.
Trying to speak to Green Flag was equally frustrating. On two separate occasions I spent around 45 minutes waiting for my call to be answered. I was repeatedly told my vehicle would be taken into storage while I continued home in a courtesy car. I explained that I would have preferred the vehicle to be recovered directly, but eventually had no option other than to accept their arrangements.
I was then assured my vehicle would be delivered to my local Mitsubishi dealer within five working days. I booked the garage accordingly. Yesterday I was told the vehicle had reached Bristol and would be delivered today. Today I have been informed that it will not arrive until Monday after all. Green Flag has therefore failed to meet the delivery timescale it promised, causing further inconvenience and forcing me to rearrange plans.
What disappoints me most is that every stage of the process seemed to involve unnecessary delays, poor communication or broken promises. The wrong recovery vehicle was dispatched despite clear information being provided, telephone waiting times were unacceptable, recovery took far longer than it should have, and the promised delivery date has not been honoured.
For a premium Recovery Plus policy, I expected a professional, efficient service. Instead, I received a service that was slow, poorly coordinated and ultimately failed to deliver what was promised.
Based on this experience, I cannot say that Green Flag has justified the premium I pay, and I will be seriously reconsidering whether to renew my policy.”
“My daughter has been left on the motorway for 4 hours and when chased they had the wrong motorway absolute joke. She now has to pay £195 to get taken off as green flag cannot recover”
“Despite our insurance company authorising breakdown recovery, Greenflag refused to pick up our stranded 18 year old son, in 30 degrees of heat and 150 miles away from home. As a father I am gutted about this and had to arrange safe travel home ourselves....really shocked by this”
“Carl from Green Flag, quickly and politely sorted out my starting problem on my Ford Fiesta.
Did a quick electrics diagnosis, and then replaced my exhausted battery.
Was then able to drive off on our planned holiday, trouble free.”
“Locked out of car and they sent someone who couldn't open the car. If I need a dentist I don't expect you to send a cobler. What is the point of sending someone who cant do the job - you knew what the problem was and what was required. Aghast at this appalling service.”
“On Friday afternoon I was driving from Harrogate back home to near Saffron Walden on the A1 M. I broke down and managed to pull onto the hard shoulder and get behind the barrier. I was a retired woman on her own.
I called Green Fag.
From that call till when I got home (Recovery with car as could not be repaired roadside) I had exceptional kindness, care and professionalism. It was an exceptionally busy time so of course some time waiting but the 3 different Recovery Drivers weee all without doubt a pleasure to meet under stressful circumstances.
I can never recall names but wanted to say a big thank you to them all for getting me and my car home.
Thank you. You do a great job in what can be very dangerous circumstances. I am very appreciative.
Please if possible pass on this review to them.”
“15th April 2026 I called Green Flag on behalf of my brother. His Motorhome would not start. B44 area I am quite elderly hence my hearing is not as good. From start to finish the gentleman I spoke to was so caring and understanding and took his time explaining everything and recording the fact on my brothers notes (be patient hearing?, for any future calls)! He had organized for the call out and within 40 minutes the green flag engineer attended and sorted the problem. Spot on! that's a 'SERVICE' GOOD LISTENING SKILL, PROMPT SERVICE ! THANK YOU GREEN FLAG. Life is stressful enough atm ! Service like this is needed for all.”
“Green flag have given me excellent service, prompt call out times etc. Today mechanic Ryan sorted my battery problem which I had phoned Greenflag about and as a bonus sorted my malfunctioning dashboard displays. After poor service from previous breakdown company’s ( the so called big 2 ) it’s a pleasure to find a company so efficient. Thank you Green Flag and Ryan who gave top notch friendly and helpful advice and service. Brian Duffin 7/4/2026”
“Daughter and son broke down at 2am today. Still waiting for car recovery . Also a car to get them to get them home which they are covered for. Now 9pm and have just been informed they will pay for a taxi. The journey will take 2 hours to get to where they r going, no car neither which they should have got. Disgusting service.”
“Green flag recovered my vehicle and dumped it in a hotel carpark with the key in the ignition and unlocked . It was 48hrs later before we discovered it had not been delivered to the garage 😡
Do not use Green Flag they don’t care about your car and use dishonest third party recovery companies who tell you where it’s going when they pick it up but dump it insecure in car parks rather than take it to its promised destination.
Lucky for Green Flag it wasn’t stolen or vandalised !”
