Green Flag Reviews

"We were 150km from Calais on the A28 for an easy drive to Calais Eurotunnel when the battery light came on and within a minute the temperature started rising. I suspected the fan belt had broke. As luck would have it there was an exit 2km away. At 1km the temperature gauge was hitting the \u2018Hot\u2019. We made it off the motorway and again as luck would have it, there was a pull in half way around the roundabout to a farmhouse. How lucky was that!\r\nLifted the bonnet, left a few minutes to cool down a bit and poured a gallon of water I carry via the expansion tank. It all instantly came out of the bottom, the water pump bearings had disintegrated we found out later. As the engine has casing above and below there was no way of checking at the time.\r\nPressed the RESCUE ME button on the Green Flag app on the phone. They answered within 30 seconds and said their French Counterpart would ring me, which they did in five minutes. Perfect English was spoken and I was assured a Recovery Vehicle would be with us within 45 minutes. In fact, it was there in under 20 minutes. Naturally the driver spoke no English and loaded the motorhome on the lorry within a few minutes. Now, here was a challenge\u2026getting my disabled wife and our dog up into the high cab with four steps. \r\nWe were driven to the recovery vehicle\u2019s home base, unloaded and parked up in a quiet location. I say quiet location\u2026it was all quiet as it was a Saturday, Bank Holiday weekend and not a soul about. \r\nAbout thirty minutes later the French Green Flag Counterpart rang to say there was nothing they could do to get us home until Tuesday as everything was shut down in France until then. Green Flag France gave us the option of being picked up and taken to a local French Hotel for the weekend. As my wife was in a wheelchair, we had a dog and spoke no French we decided to stay with the motorhome. After all, we had a safe location, food, drink, bed, heating, etc. \r\nGreen Flag France rang us each day to make sure we were OK and discuss options that suited us. We decided there was not a lot of options. My wife had another five days of medications, our dog\u2019s Animal Health Certificate ran out on Wednesday and, our Le Shuttle was a non starter for the Sunday. \r\nOn the Monday we made a special booking as foot passengers with DFDS. Special because it is the only European Port that will take Walk On Passengers with a Dog. It has to be done by phone and we had to wait until Monday as they are closed on the weekend.\r\nOnce the booking was confirmed we phoned Green Flag, France and they organised a brand new Mercedes Taxi for the Tuesday morning at 0800hrs to take us the 40km to Dieppe Ferry Port for the 1200hrs crossing. Green Flag UK also organised a Rental Car to be waiting at Newhaven when we docked for us to get home via Enterprise Car Rental. We only had to return it to our local Enterprise Car Rental two miles away from home. Green Flag UK said they would refund the Ferry Crossing.\r\nOur journey from Newhaven to home took six hours and we all got home safe, in four days from breaking down on a Bank Holiday weekend, all thanks to Green Flag.\r\nThe motorhome followed a few weeks later, after all the Customs paperwork was raised via a professional company, ONTIME AUTOMOTIVES who specialize in vehicle repatriation. \r\nSo in our book GREEN FLAG deserves a terrific pat on the back for their superb service to us. Thank You Green Flag. We will be eternally grateful to you."

"We were 150km from Calais on the A28 for an easy drive to Calais Eurotunnel when the battery light came on and within a minute the temperature started rising. I suspected the fan belt had broke. As luck would have it there was an exit 2km away. At 1km the temperature gauge was hitting the \u2018Hot\u2019. We made it off the motorway and again as luck would have it, there was a pull in half way around the roundabout to a farmhouse. How lucky was that!\r\nLifted the bonnet, left a few minutes to cool down a bit and poured a gallon of water I carry via the expansion tank. It all instantly came out of the bottom, the water pump bearings had disintegrated we found out later. As the engine has casing above and below there was no way of checking at the time.\r\nPressed the RESCUE ME button on the Green Flag app on the phone. They answered within 30 seconds and said their French Counterpart would ring me, which they did in five minutes. Perfect English was spoken and I was assured a Recovery Vehicle would be with us within 45 minutes. In fact, it was there in under 20 minutes. Naturally the driver spoke no English and loaded the motorhome on the lorry within a few minutes. Now, here was a challenge\u2026getting my disabled wife and our dog up into the high cab with four steps. \r\nWe were driven to the recovery vehicle\u2019s home base, unloaded and parked up in a quiet location. I say quiet location\u2026it was all quiet as it was a Saturday, Bank Holiday weekend and not a soul about. \r\nAbout thirty minutes later the French Green Flag Counterpart rang to say there was nothing they could do to get us home until Tuesday as everything was shut down in France until then. Green Flag France gave us the option of being picked up and taken to a local French Hotel for the weekend. As my wife was in a wheelchair, we had a dog and spoke no French we decided to stay with the motorhome. After all, we had a safe location, food, drink, bed, heating, etc. \r\nGreen Flag France rang us each day to make sure we were OK and discuss options that suited us. We decided there was not a lot of options. My wife had another five days of medications, our dog\u2019s Animal Health Certificate ran out on Wednesday and, our Le Shuttle was a non starter for the Sunday. \r\nOn the Monday we made a special booking as foot passengers with DFDS. Special because it is the only European Port that will take Walk On Passengers with a Dog. It has to be done by phone and we had to wait until Monday as they are closed on the weekend.\r\nOnce the booking was confirmed we phoned Green Flag, France and they organised a brand new Mercedes Taxi for the Tuesday morning at 0800hrs to take us the 40km to Dieppe Ferry Port for the 1200hrs crossing. Green Flag UK also organised a Rental Car to be waiting at Newhaven when we docked for us to get home via Enterprise Car Rental. We only had to return it to our local Enterprise Car Rental two miles away from home. Green Flag UK said they would refund the Ferry Crossing.\r\nOur journey from Newhaven to home took six hours and we all got home safe, in four days from breaking down on a Bank Holiday weekend, all thanks to Green Flag.\r\nThe motorhome followed a few weeks later, after all the Customs paperwork was raised via a professional company, ONTIME AUTOMOTIVES who specialize in vehicle repatriation. \r\nSo in our book GREEN FLAG deserves a terrific pat on the back for their superb service to us. Thank You Green Flag. We will be eternally grateful to you."

"We were 150km from Calais on the A28 for an easy drive to Calais Eurotunnel when the battery light came on and within a minute the temperature started rising. I suspected the fan belt had broke. As luck would have it there was an exit 2km away. At 1km the temperature gauge was hitting the \u2018Hot\u2019. We made it off the motorway and again as luck would have it, there was a pull in half way around the roundabout to a farmhouse. How lucky was that!\r\nLifted the bonnet, left a few minutes to cool down a bit and poured a gallon of water I carry via the expansion tank. It all instantly came out of the bottom, the water pump bearings had disintegrated we found out later. As the engine has casing above and below there was no way of checking at the time.\r\nPressed the RESCUE ME button on the Green Flag app on the phone. They answered within 30 seconds and said their French Counterpart would ring me, which they did in five minutes. Perfect English was spoken and I was assured a Recovery Vehicle would be with us within 45 minutes. In fact, it was there in under 20 minutes. Naturally the driver spoke no English and loaded the motorhome on the lorry within a few minutes. Now, here was a challenge\u2026getting my disabled wife and our dog up into the high cab with four steps. \r\nWe were driven to the recovery vehicle\u2019s home base, unloaded and parked up in a quiet location. I say quiet location\u2026it was all quiet as it was a Saturday, Bank Holiday weekend and not a soul about. \r\nAbout thirty minutes later the French Green Flag Counterpart rang to say there was nothing they could do to get us home until Tuesday as everything was shut down in France until then. Green Flag France gave us the option of being picked up and taken to a local French Hotel for the weekend. As my wife was in a wheelchair, we had a dog and spoke no French we decided to stay with the motorhome. After all, we had a safe location, food, drink, bed, heating, etc. \r\nGreen Flag France rang us each day to make sure we were OK and discuss options that suited us. We decided there was not a lot of options. My wife had another five days of medications, our dog\u2019s Animal Health Certificate ran out on Wednesday and, our Le Shuttle was a non starter for the Sunday. \r\nOn the Monday we made a special booking as foot passengers with DFDS. Special because it is the only European Port that will take Walk On Passengers with a Dog. It has to be done by phone and we had to wait until Monday as they are closed on the weekend.\r\nOnce the booking was confirmed we phoned Green Flag, France and they organised a brand new Mercedes Taxi for the Tuesday morning at 0800hrs to take us the 40km to Dieppe Ferry Port for the 1200hrs crossing. Green Flag UK also organised a Rental Car to be waiting at Newhaven when we docked for us to get home via Enterprise Car Rental. We only had to return it to our local Enterprise Car Rental two miles away from home. Green Flag UK said they would refund the Ferry Crossing.\r\nOur journey from Newhaven to home took six hours and we all got home safe, in four days from breaking down on a Bank Holiday weekend, all thanks to Green Flag.\r\nThe motorhome followed a few weeks later, after all the Customs paperwork was raised via a professional company, ONTIME AUTOMOTIVES who specialize in vehicle repatriation. \r\nSo in our book GREEN FLAG deserves a terrific pat on the back for their superb service to us. Thank You Green Flag. We will be eternally grateful to you."

"We were 150km from Calais on the A28 for an easy drive to Calais Eurotunnel when the battery light came on and within a minute the temperature started rising. I suspected the fan belt had broke. As luck would have it there was an exit 2km away. At 1km the temperature gauge was hitting the \u2018Hot\u2019. We made it off the motorway and again as luck would have it, there was a pull in half way around the roundabout to a farmhouse. How lucky was that!\r\nLifted the bonnet, left a few minutes to cool down a bit and poured a gallon of water I carry via the expansion tank. It all instantly came out of the bottom, the water pump bearings had disintegrated we found out later. As the engine has casing above and below there was no way of checking at the time.\r\nPressed the RESCUE ME button on the Green Flag app on the phone. They answered within 30 seconds and said their French Counterpart would ring me, which they did in five minutes. Perfect English was spoken and I was assured a Recovery Vehicle would be with us within 45 minutes. In fact, it was there in under 20 minutes. Naturally the driver spoke no English and loaded the motorhome on the lorry within a few minutes. Now, here was a challenge\u2026getting my disabled wife and our dog up into the high cab with four steps. \r\nWe were driven to the recovery vehicle\u2019s home base, unloaded and parked up in a quiet location. I say quiet location\u2026it was all quiet as it was a Saturday, Bank Holiday weekend and not a soul about. \r\nAbout thirty minutes later the French Green Flag Counterpart rang to say there was nothing they could do to get us home until Tuesday as everything was shut down in France until then. Green Flag France gave us the option of being picked up and taken to a local French Hotel for the weekend. As my wife was in a wheelchair, we had a dog and spoke no French we decided to stay with the motorhome. After all, we had a safe location, food, drink, bed, heating, etc. \r\nGreen Flag France rang us each day to make sure we were OK and discuss options that suited us. We decided there was not a lot of options. My wife had another five days of medications, our dog\u2019s Animal Health Certificate ran out on Wednesday and, our Le Shuttle was a non starter for the Sunday. \r\nOn the Monday we made a special booking as foot passengers with DFDS. Special because it is the only European Port that will take Walk On Passengers with a Dog. It has to be done by phone and we had to wait until Monday as they are closed on the weekend.\r\nOnce the booking was confirmed we phoned Green Flag, France and they organised a brand new Mercedes Taxi for the Tuesday morning at 0800hrs to take us the 40km to Dieppe Ferry Port for the 1200hrs crossing. Green Flag UK also organised a Rental Car to be waiting at Newhaven when we docked for us to get home via Enterprise Car Rental. We only had to return it to our local Enterprise Car Rental two miles away from home. Green Flag UK said they would refund the Ferry Crossing.\r\nOur journey from Newhaven to home took six hours and we all got home safe, in four days from breaking down on a Bank Holiday weekend, all thanks to Green Flag.\r\nThe motorhome followed a few weeks later, after all the Customs paperwork was raised via a professional company, ONTIME AUTOMOTIVES who specialize in vehicle repatriation. \r\nSo in our book GREEN FLAG deserves a terrific pat on the back for their superb service to us. Thank You Green Flag. We will be eternally grateful to you."

"I just want thank Green Flag for their very prompt service today , I had a call back within minutes to see if I could sort the issue out by one of the technicians taking me through how to fix the problem, couldn\u2019t be resolved so advised would send someone out , text message came through straight away advising will be by 16.05 came at 14.43 . Problem resolved in minutes. Craig the mechanic was very friendly and helpful, it was such a small problem but that did seem to matter \ud83d\ude00 \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f thank you"

"I just want thank Green Flag for their very prompt service today , I had a call back within minutes to see if I could sort the issue out by one of the technicians taking me through how to fix the problem, couldn\u2019t be resolved so advised would send someone out , text message came through straight away advising will be by 16.05 came at 14.43 . Problem resolved in minutes. Craig the mechanic was very friendly and helpful, it was such a small problem but that did seem to matter \ud83d\ude00 \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f thank you"

"Terrible service waited from 4.30pm yesterday for uplift still waiting at 7.30 am next morning lucky i got a lift home from a friend van is left in a very not secure industrial estate. Sent some idiot out from kerr and smith who didn't know where the hood lift button was on a merc vito or where the battery was. Wasnt interested then said i cannot get it going or get u moved as not got a bigger van. Total joke changing to rac at least they use there own team not cowboys stay clear"