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Green Flag Reviews

2.1 Rating 318 Reviews
27 %
of reviewers recommend Green Flag
2.1
Based on 318 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5

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Green Flag 1 star review on 3rd March 2025
Nathan Witwer
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 18th July 2024
Graham Voss
Green Flag 5 star review on 9th February 2024
Gill
Green Flag 5 star review on 9th February 2024
Gill
12
Anonymous
Anonymous  // 01/01/2019
Impossible to change car details with them. Over an hour waiting for a phone call, no way to do it on the web site. At this point I'd be better off cancelling and trying anyone else
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Posted 1 week ago
Been on the phone for nearly 2 hours! Do you have a cutomer service???
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Posted 2 weeks ago
I called Green Flag and they arrived quickly. The gentleman who arrived was very professional and friendly. Sorted the problem straight away. I would recommend them with no hesitation. Gary
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Posted 3 weeks ago
Received an email from Greenflag saying they could half my AA quote, filled the online form in and received a reply saying they wouldn't cover me with no explanation as to why, sent them an email asking why but have never received a reply.
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Posted 3 weeks ago
Had problems with the front brake on my motorbike 50 miles into a trip to Scotland. Called Green Flag and from start to finish they were fantastic. They sent a guy with motorbike tow frame from JD McAdam and sons breakdown service, think his name was Ian John, he was fantastic, thank you, anyway he loaded the bike and brought us the 50 miles home. Honestly, Green Flag gave a first class sevice, I definitely recommend them. I didn't have long to wait on the phone to talk to someone either.
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Posted 3 weeks ago
I wouldn't have signed up if I knew it would take 3 hours for recovery service to arrive !
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Posted 4 weeks ago
We had a breakdown at Birmingham Airport and from the time of reporting it to Greenflag’s customer service dept to getting back on the road was less than 40 minutes . The mechanic who attended was Paul Brown from Jackson’s recovery . He said he was due to finish his shift but still came out to help us and he was really friendly and polite and professional. Sorted out our problem (flat battery ) and got us on our way home . Thank you Paul !
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Posted 1 month ago
Green Flag telling me I can’t have a reimbursement after cancelling my policy (for the outstanding amount left) because my bank card details are not the same as when I took out the policy, so they are withholding the monies I’m owed until I can recover my previous bank card, which no longer exists as this bank card has expired. Reporting and taking further action.
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Posted 1 month ago
Shocking to get through on the phone.. Left hanging on.. Requested a call back.. That never happens.. Woeful customer services.. Going to move elsewhere?? But who is better?
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Posted 1 month ago
Took out some European breakdown cover with green flag but then had to cancel it within the 14 days no refund yet from them and trying to contact them on the phone is impossible I have tried 4 dedicated phone lines but they all pass you onto another line and they never answer you even when you ask for a call back they still don’t ring you so now will have to contact barclaycard to sort out a refund. What a palaver don’t bother with them
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Posted 1 month ago
Used green flag for the first time on Monday 19th, had to have car removed from my address to the garage that i use, it was all very efficient. Agreed there was no urgency but from first phone call to the car being picked up and put on transporter it was all over in one & a half hours, excellent service.
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Posted 1 month ago
As bad as you can get and believe me it can't get any worse. Got caught by the auto-renew terms and lately I've changed my car. Now can't change the car reg on line and told to phone up. Phoned the number and after a few minutes told it would take 30 mins. Left my number on call back and got a call back only for her to take details of my policy and then said she would transfer me. Then transferred to the main line to have to go through the whole procedure again. 1 hr later still waiting to speak to a human being. All I wanted was to change the vehicle name and registration.
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Posted 1 month ago
I really loved it.
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Posted 2 months ago
My grass was looking very nice after job was done very great recommend 10/10
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Posted 2 months ago
I contacted GF at 7.45 pm and have been left in the dark on an unlit road with no battery . Told to wait til 8.30pm which soon became 12.30 at night . Green Flag should be called Red Flag . Will be pursuing a refund . They cannot deliver what has been purchased .
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Posted 2 months ago
My recovery with green flag was literally was a comedy of errors , arrived late , wasn’t sure how to pop the bonnet , wasn’t sure were the battery terminal was to apply his battery booster pack ! Once he found them , he got me to try to start the car , unfortunately his battery pack was nt charged enough , so I suggested he go plug it in at my place of work , he said he had nt brought the charge lead with him , I honestly couldn’t believe what I was hearing , So I’m suggesting may be jump leads ? He doesn't carry them !!!! So in the end he left me to call my husband , who purchased some jump leads & got me up & running , honestly it was a complete joke , I’m going to cancel with green flag
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Posted 2 months ago
Had breakdown on motorway today. Agent was impolite over the phone, kept asking me to repeat the same information I provided. I ended up crying and feeling miserable, begging for help. I had to walk and read the number of the junction. I never had this sort of experience in my whole life.. It was a very bad adventure, a very horrible one. Agent did not care about my safety and the noise level of the vehicles on the motorway. Very ineffective, dealt with my case after 1 and 1/2 hour. How lucky I was to come home safe!
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Posted 2 months ago
Useless. Will return to AA. Took 8 hours to have someone come and return us home. Broke down on M5 on way to our holiday. Not concerned that we are nearing 80. My husband has cancer and heart issues too. Left waiting in the dark as we’d limped off the motorway.
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Posted 2 months ago
Impossible to change vehicle on the app . Phoning abysmal. Round and round in circles. Useless
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Posted 3 months ago
Excellent and prompt recovery !! So pleased with their service as damage all resolved within 24 hours
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Posted 3 months ago
Green Flag is rated 2.1 based on 318 reviews