“Called Green Flag could not get our Campervan started, battery totally flat, Josh came to assist and what a fantastic, knowledgeable, understanding and considerate mechanic, stayed with us until he was totally satisfied that everything was sorted. 5 Stars Josh you are a credit to Green Flag.”
“cold subtropical highland Green Flag CU'STOMER:: SER VICE +1 (8O541O 56OO-- Green Flag PHONE NUMBE;R +1 (8O541O 56OO- climates, represented as Cfc or Cwc. Subtropical highland climates occur in some mountainous parts of the subtropics or tropics, some of which have monsoon influence, while their cold variants and subpolar oceanic climates occur near polar or tundra regions.”
“Car would’nt start mechanic checked the battery said it was the starter motor . Asked for help from his co worker nobody available so asked if I could ask my neighbours to give a push ! A neighbour was coming out of their house, who gave the car a push it started. I took the vehicle to a garage who said it was the battery!!! Not very professional”
“Excellent efficient quick service. I was waiting at home for homestart but waited less than 1hour for the mechanic to arrive. The battery problem was quickly diagnosed and advised to go and get the old battery replaced. I was kept informed of the ETA of the mechanic by text and phone Thank you Green Flag and Richford motor services.”
“Had a breakdown today about noon and by just gone 1pm mechanic got us started has we had a dead battery. It got us home and enabled to go and buy a new battery.
A very happy chap and jovial. Great work”
“Broke down recently at 2.45 pm on a very cold day and phoned for assistance. Told them was urgent has I'm a lone female and had 2 kids in my car. After nearly an hour and no sign of the recovery van I sent my two kids home in a taxi. A friend also came out to look after me whilst I waited. The mechanic finally showed up around 6.15pm and then advised that the car needed to be recovered but he was unable to do this his vehicle was the wrong type. My friend gave me a lift home. My car was finally delivered to my house at 2am the next morning. We WILL NOT be renewing.”
“I had a flat tyre today (Sunday) and requested an engineer to come to my home and put air in tyre so I could drive it. They refused as I did not have a spare tyre. All they could say was to book someone to recover my vehicle and take it to a local garage perhaps tomorrow. I'm an eldery lady (Blue Badge Holder) and do not understand this policy, unfortunately I've already paid upfront for 1 year wish I hadn't bothered.”
“First call handler got the location wrong. Second call handler, an hour later got the location immediately from the Sam coordinates. Three hours later a truck arrived an announced "I can't look at it, it's not my usual truck and I don't have a touch". Couldn't recover us to our home despite paying for Recovery Plus. Said he would take us to the services to wait for a hire car. Hire company said GF wouldn't pay to get the car to the services. Had to go to their office. Rang GF to sort things out and was told the they had done everything the could and I was free to make alternative arrangements if I liked! Car is still stuck in a yard in Swansea and they can't say when it will be returned "might be 3 to 5 days" is the latest. "We don't have the resources". Keep being put through to 'support' which goes to an answer phone saying they can't take my call.
Absolute shambles.”
“Brilliant broke down last night twice - having had AA previously and been left by them Green Flag was the complete opposite. I couldn't get the app to work but people on phone brilliant. I was a women on my own they get updating me. They tried to get my car working and when it broke down again they sent a recovery van and a taxi. Redhill Rescue contractors were fantastic and stored my car overnight and now are bringing it down to my sisters. Honestly so so glad I got green flag and so affordable and I felt really safe and looked after.”
“DONT sign up with this company.....its a scam......exorbitant rates for roadside repairs.....and recovery......no customer service.....they need to be closed down!”
“Inept, dreadful, awful - never use them! If Tamin answers the phone, cut the call.
Second experience - now even worse. 7 hours on A303, no news on our car. Waited 3 hours - puncture, we told them we had no spare tyre (like most modern cars). They send a man to change the wheel! He said - OH dear no spare! Duh! I ‘ll just get one from our local supplier. We said we have rung them already, they don’t have one. He left. End of…they say another 4 hours for the lorry they knew they should have ordered in the first place. NEVER use them!!!!!!! The second time they have done this with the same car.”
“Charged £210 by Green Flag despite the fact I said I did not wish to renew the policy. Requested a call back to discuss this but waited more than 1 hour. They must have a lack of staff or a lot of complaints!!”
“Very poor service.
I broke down on the way to an important function and called Greenflag, and was given no options except recovery to a garage in my home town. this invalidated my policy features that secured my ability to get to where I need to be!
Very poor service, avoid at all costs.”
“Been with greenflag for years , got letter to phone and renew policy, because of new system, hot put through to automated pay system to pay for policy done it 7 times and said system error. Sale rep on phone said nothing else he could do so I said buy. Went on to RAC went through same automated pay system went through first time?”
“Two cyclists taking up the complete road as I rounded bend caused me to burst a tyre whilst avoiding them. Green Flag were there within minutes. Will, a very polite, efficient, young man with excellent people skills, had me back on the road in no time. Fabulous service. The same when I’ve used Green Flag before. Well done.”
“Having to jump through hoops to cancel auto renew is ridiculous in this day and age. You can do most things on their app but not cancel renewal. I sat for an age on the phone trying to cancel my husbands renewal. When I eventually got through, I was told that he had to call to cancel. Called again when he was home and wasn’t asked for him to speak! Never again Greenflag! Making it difficult for your customers is not the way to go.”
