Green Flag Reviews

"I just want thank Green Flag for their very prompt service today , I had a call back within minutes to see if I could sort the issue out by one of the technicians taking me through how to fix the problem, couldn\u2019t be resolved so advised would send someone out , text message came through straight away advising will be by 16.05 came at 14.43 . Problem resolved in minutes. Craig the mechanic was very friendly and helpful, it was such a small problem but that did seem to matter \ud83d\ude00 \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f thank you"

"I just want thank Green Flag for their very prompt service today , I had a call back within minutes to see if I could sort the issue out by one of the technicians taking me through how to fix the problem, couldn\u2019t be resolved so advised would send someone out , text message came through straight away advising will be by 16.05 came at 14.43 . Problem resolved in minutes. Craig the mechanic was very friendly and helpful, it was such a small problem but that did seem to matter \ud83d\ude00 \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f thank you"

"Terrible service waited from 4.30pm yesterday for uplift still waiting at 7.30 am next morning lucky i got a lift home from a friend van is left in a very not secure industrial estate. Sent some idiot out from kerr and smith who didn't know where the hood lift button was on a merc vito or where the battery was. Wasnt interested then said i cannot get it going or get u moved as not got a bigger van. Total joke changing to rac at least they use there own team not cowboys stay clear"

"Terrible service waited from 4.30pm yesterday for uplift still waiting at 7.30 am next morning lucky i got a lift home from a friend van is left in a very not secure industrial estate. Sent some idiot out from kerr and smith who didn't know where the hood lift button was on a merc vito or where the battery was. Wasnt interested then said i cannot get it going or get u moved as not got a bigger van. Total joke changing to rac at least they use there own team not cowboys stay clear"

"I purchased European breakdown cover as I planned to visit different areas in EU for some business trip and pleasure. \r\n\r\nWhilst visiting south France on a short trip my car broke down on the toll road on 23rd August. It was a self diagnosed blown turbo on a BMW so little chance of having a roadside repair. \r\n\r\nThe police organised recovery from toll rd to a safe garage which was great service but the rest was a total nightmare. \r\n\r\nGreen flag U.K. contract out to a EU company called Opteven so you have to deal directly with them for assistance. \r\n\r\nWhen calling the average on hold time before answer was 40 minutes, then the assistance on the phone was vague. \r\n\r\nWe were instructed to book a hotel to stay in overnight until they update us, suggesting they need to diagnose the fault. I explained my vehicle was in the middle of France miles away from\r\nAny BMW specialist so diagnosis on a major engine fault may be a challenge especially as my vehicle was dropped off at a Renault garage. \r\n\r\nSo one hotel night later and after no response from optevan I called and waited again. Once I got through I said I will organise a hire car and make our way back to Calais and I would like my car repatriated back to U.K. to be diagnosed and repaired there as I had no idea how many days or weeks we would have to wait for a repair to be done in France. \r\n\r\nThey agreed and after some hassle Optevan hired us a car and I covered the 150 Euro taxi to get the the hire company. \r\n\r\nI then asked if Optevan could hire a car for me from Dover so we can get back to our home address in the U.K. and they said they would work on that for us.\r\n\r\nSo after me booking a hotel and again covering the cost plus paying extra for the ferry trip home, I also has to hire the car at Dover as I heard nothing from Optevan or GreenFlag U.K. \r\n\r\nI then try and claim Back the money paid and I am informed that I need to fill out forms and send to Direct lime, now dealing with three separate companies. \r\n\r\nAfter all this Amd many phone calls later to chase up when my vehicle will return to the U.K. so I can get it repaired it fixed ally arrived at the garage on the 11th October. Yes that\u2019s correct, 50 days later from the day of our break down in France. Optevan seemed to think this timescale was fine.\r\n\r\nSo I had to hire a car for 49 days in U.K. and GreenFlag would only cover 1 day cost to get back to my U.K. address. \r\n\r\nSo although GreenFlag have a good name and I believe give great service for U.K. breakdowns, from my experience I highly recommend never ever using them for EU breakdown cover unless you have a large bank account. \r\n\r\nPay more and get better cover with a company that cares."

"Absolutely disgusting experience and support last night cut me off after 40 odd minutes of waiting to get through to someone for an issue I flagged to them at 9PM to only have my call returned at 02.16am. You guys cannot be serious leaving people vulnerable out there!"

"No updates, not informing the technician that they needed to bring just one solitary bolt to fix my car, no organising a relay to get me home or hotel to stay in overnight in zero degrees until it was too late to do anything else 160 miles from home. I arranged my own recovery home, shame you couldn\u2019t do your jobs.\n\nLeft for over 12 hours at the side of the road.\n\nUtterly disgusting customer \u201cservice\u201d."