I Can't fault them with calls out iv had (5). I unfortunately had a few through no fault of my own. My husband also had 2 call outs on his car and also was sorted I must say....but they sent me a letter saying they would not be letting me renew my membership this year. I rang to find out why and they said its because I had to many call outs which is why I had the cover in the first place..well thats what I thought anyway. So your ok if you don't have any to many call outs in the year. So iv gone back to AA who I was with for years but it went a little expensive. I'm disabled so I need the reassurance when I'm out and about. Thank you Green flag for your help in the last 12 months anyway